Conicelli Hyundai

I recently attempted to purchase a new Hyundai Sonata from this dealer. Initially, I had a pleasant experience speaking with Diane McNeil in their internet sales department, but then was referred to a d from this dealer. Initially, I had a pleasant experience speaking with Diane McNeil in their internet sales department, but then was referred to a different salesperson for my in-person visit. After selecting a vehicle and agreeing on a price, I told the salesman that I intended to pay for the car with my VISA card. He replied that the credit card could only be accepted for $2500 of the purchase price. I questioned this, noting that my card limit was sufficient for the full purchase price of the vehicle. The salesman responded, very snidely, that he was "sure that my card limit was sufficient to purchase the whole building" but that this was simply their store policy. I noted then that their store policy violated VISA merchant rules (just Google "Visa International Operating Regulations Summary of Changes" - that document provides that, effective July 21, 2010 and in compliance with the 2010 Financial Reform Act, maximum credit card transaction limits are only permitted for government agencies and institutions of higher learning). I therefore asked the salesman to elevate the question to his manager, and he promised to have the manager call me. In the seven days since, I have not heard from either the manager or the salesman, despite leaving both a follow-up voicemail and email (in fact, in each of the multiple times I attempted to follow-up with the salesman by phone, I was informed by the receptionist that he was unavailable to speak with me). Throughout this attempted transaction, Conicelli reinforced many of the negative stereotypes of car dealers. After this frustrating experience, I certainly would not recommend this dealership to others and I will be filling a merchant complaint with VISA. I have since purchased a new Sonata elsewhere. FOLLOW UP (8/14/13): After I posted this review, the dealership contacted me with an offer of service coupons to encourage me to retract my review (for those of you who aren't familiar with how dealerrater works -- negative reviews of dealers who pay dealerrater a monthly fee are embargoed for two weeks, to give those dealers (so-called "certified dealers") an opportunity to persuade the commenter to retract their review. negative reviews of dealers who don't pay dealerrater a monthly fee are posted immediately). i replied that their service coupons would not be useful, as the dealership is not convenient to us for regular service, but i suggested instead that the dealer confirm on this site that, in the future, they would abide by VISA merchant rules and accept credit cards without a maximum limit. the dealership never responded to this suggestion. More

Nate was great!!!!! One of the best sales persons i have every worked with . He was able to get me a GREAT deal on a Genesis and i will be back to work with him again its almost time for the wife to get a n every worked with . He was able to get me a GREAT deal on a Genesis and i will be back to work with him again its almost time for the wife to get a new car , If you are looking for a car i would recommend Nate Simon. Even after the deal he has still taking his time to answer my question that i have had ...GREAT PERSON !!! More

Overall, a great experience. My wife and I have absolutely nothing bad to say. Nate Simon was thorough, professional and very pleasant. We are longtime Conicelli customers, and the experience buyin absolutely nothing bad to say. Nate Simon was thorough, professional and very pleasant. We are longtime Conicelli customers, and the experience buying a new car from Nate Simon happily reminded us why we keep coming back to Conicelli. More

My experience at this dealership was great. I have absolutely nothing negative to say. The customer service was awesome and I never felt pressured into buying anything. I am extremely indecisive and i absolutely nothing negative to say. The customer service was awesome and I never felt pressured into buying anything. I am extremely indecisive and it took quite awhile to make a decision, but the salesman, Casey, was extremely patient. I would recommend Conicelli to anyone. More

I was in the market for a new car. I was very interested in the newer hyundai elantras, but I was concerned that I would not be able to afford it. Casey Wheat and Kristina Banet were fabulous and did every in the newer hyundai elantras, but I was concerned that I would not be able to afford it. Casey Wheat and Kristina Banet were fabulous and did everything they could to get the car at my price point. They were not pushy in selling it to me, but did everything in their power to lead me in the right decision and make the process as easy as possible. They even took my rental car back. Casey Wheat was fabulous and so fun to work with! More

My experience worked out very well. I was able to trade in my vehicle which owed money on and come out with an almost brand new car. Nate Simon did an excellent job. He was a great salesperson. He had my in my vehicle which owed money on and come out with an almost brand new car. Nate Simon did an excellent job. He was a great salesperson. He had my back and I trusted him. More

I was very discouraged after visiting two different car dealers in my area, but when I got the call from Nate Simon, he explained the process and assured me he was able to help. When I arrived at the deale dealers in my area, but when I got the call from Nate Simon, he explained the process and assured me he was able to help. When I arrived at the dealership, he was friendly, & courteous despite working with another customer at the same time. I am very happy with my purchase & would recommend Nate to anyone looking to purchase a car. More

I have problem credit, and was very hesitant to try and obtain a car loan, as prior turn downs have been embarrassing. I applied online and Nate Simon contacted me immediately. He was able to tell me exa obtain a car loan, as prior turn downs have been embarrassing. I applied online and Nate Simon contacted me immediately. He was able to tell me exactly what was needed and what I was approved for, so before even going to the dealership in person I could browse the inventory. Even once I got to the dealership, I thought that I would not be leaving with my new vehicle, but boy was I wrong. I was looking for something newer but practical. Nate Simon listened to what I wanted and put me in a very nice upgrade. I traded in my 2000 Mazda, and was surprised when they gave me above book value for the trade. He did not try to sell me a newer, nicer, more expensive car, that I would not be able to afford. I LOVE my 2009 Hyundai Sonata, low miles, drives awesome, Bluetooth, XM radio, and all for a price I can afford. This is just what I need to build my credit back up. I have and would definitely recommend anyone to go see Nate Simon at Conicelli. He was very personable and did not come of as the typical salesman type. Thank you Nate and Conicelli, and I will definitely be doing business with you int he future! More

I had gone to 3 other car dealers and was totally frustrated. Nate Simon made me feel like a person and my purchase was stress free, he was friendly, knowledgeable, courteous and knew what he was ta frustrated. Nate Simon made me feel like a person and my purchase was stress free, he was friendly, knowledgeable, courteous and knew what he was talking about and I left with a beautiful car. I have already sent a friend to Nate and she too brought a car, I intend to send more friends/family to Nate I would definitely go back to Concelli. More

I came in just to see if I could leave off the lot with a car . I thought I wouldn't be able to , but Mr. Nate Simons Made sure I would leave satisfied. He was very patient with me & the process! He Did Ever car . I thought I wouldn't be able to , but Mr. Nate Simons Made sure I would leave satisfied. He was very patient with me & the process! He Did Everything in his power to make sure I was okay ! I would recommend him to ANYBODY ! You will be very satisfied with him . I thank him sooooo much ! More