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Confidence Ford of Norman
Norman, OK
1,033 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,033 reviews
June 29, 2021
Nolan is the best car salesman I have ever dealt with! He did everything he said he would do for me and went far and beyond to do it! Superior customer service! Very happy with my new car! Great deale He did everything he said he would do for me and went far and beyond to do it! Superior customer service! Very happy with my new car! Great dealership! More
by DKolch
Employees Worked With
Nolan Peterson
June 26, 2021
Matthew has been super helpful the past couple months while I ordered my Bronco and the dealership made the process completely painless and convenient. Matthew kept me up to date on my build and made sur while I ordered my Bronco and the dealership made the process completely painless and convenient. Matthew kept me up to date on my build and made sure I got the best deal. More
by ashlielivingston0722
Employees Worked With
Joe Galindo, Matthew Potter
June 13, 2021
Very professional but not pushy and the dreaded "typical car sales" type. listened to what we wanted and didn't try to sell us something we didn't want. car sales" type. listened to what we wanted and didn't try to sell us something we didn't want. More
by amberk
Employees Worked With
Franco DelCastillo, Matthew Potter
June 12, 2021
Matthew was extremely helpful with finding the right car for me. And once we found that car it was super easy to get the paperwork signed and ready to go! I would highly recommend going to Reynolds for your for me. And once we found that car it was super easy to get the paperwork signed and ready to go! I would highly recommend going to Reynolds for your next car. More
by Hilary.palmer
Employees Worked With
Sean Porterfield, Matthew Potter
June 09, 2021
The folks at Reynolds are friendly enough and I got a pretty good deal on a hail damaged vehicle. There are some things I'd like to see happen to make it a perfect purchase for me. Things that I should h pretty good deal on a hail damaged vehicle. There are some things I'd like to see happen to make it a perfect purchase for me. Things that I should have negotiated before buying but I didn't so that's on me. Really the only thing I need is to get the repairs done at least at a discounted price and I will be happier with the whole deal. All and all, they're a pretty good bunch. More
by Cwbuckner75
Employees Worked With
Nolan Peterson
May 31, 2021
They make you feel very comfortable and listen to YOUR needs first and then offer a selection you choose to look at and then help you understand your vehicle after your purchase in full. This is My Famil needs first and then offer a selection you choose to look at and then help you understand your vehicle after your purchase in full. This is My Family Dealer for generations to come. Thank You All! More
by John S
Employees Worked With
Doug Sandlin, John VanEaton, Steve Adams, Joe Galindo
May 19, 2021
As usual I had a good experience even though things were discombobulated due to the hail storm. Great place to get a vehicle if you need it! discombobulated due to the hail storm. Great place to get a vehicle if you need it! More
by Jamie
Employees Worked With
Sean Porterfield, Enrique Villagran
May 14, 2021
Steve was able to get the jeep I purchased to a price that worked for me overall and monthly!! Very satisfied with this dealership go see them! that worked for me overall and monthly!! Very satisfied with this dealership go see them! More
by mallorykirsten12
Employees Worked With
Steve Adams
May 13, 2021
I have purchased several F 150s from Reynolds. It has been a good experience each time. I recently purchased a new F150. My sales person was Nikki Jones. He was very nice. Very knowledgeable and helpful. been a good experience each time. I recently purchased a new F150. My sales person was Nikki Jones. He was very nice. Very knowledgeable and helpful. No pressure. The finance person Sean Porterfield was also great to deal with. Very knowledgeable and helpful. I highly recommend Reynolds. More
by codwad
Employees Worked With
Mike Lang, Ken Hines, Jay Carter, Mike Cochran, Sean Porterfield, Bryan Beninger, Rick Dougherty, Nickey Jones
May 10, 2021
I wish zero stars was an option. Sales dept is OK, but the service dept should be avoided. They do shoddy work like forgetting to tighten bolts and not putting protective plastic on your seats when they g the service dept should be avoided. They do shoddy work like forgetting to tighten bolts and not putting protective plastic on your seats when they get inside it while having oil, grease, and dirt on their shop uniforms. Also, Reynolds Ford cares nothing about customer satisfaction or loyalty. My month-old 2021 truck (that I purchased from them) was heavily damaged by hail when they left it outside 4/28/21 for over 24 hours before ever even looking at it, and it was only brought in on that specific day and at that specific time because that's when they told me to bring it in. I had no way of protecting my vehicle from the storm since it was on their property, entrusted to their care. Additionally, the only reason it was at their dealership was because of a manufacturing defect. And even though they have an on-site body shop, there was no offer from them to bring my vehicle back to the condition it was in when I left it in their care. All they cared about, especially GM Mike Lang, was denying fault and telling me I am on my own with the repairs. When I asked him about getting help with my $1000 deductible, even possibly through their body shop doing the repair work, Mike's response was that it was my choice to have a $1000 deductible on my auto policy and that's not his or Ford's fault. That's a terrific answer. So between Ford Motor Co. and Reynolds, who share blame in my truck having $11k worth of hail damage, neither care about future purchases, future service/maintenance work, or the satisfaction of a customer whose vehicle was basically still in the delivery phase because they were waiting on a part to correct a factory defect. They will probably spin this and reply that they don't control mother nature. This isn't about that. It's about a horrible response to the needs of a customer who purchased 2 brand new, special order cars from them a month ago, one of which was almost destroyed partly due to theirs and Ford's ineptitude. Reynolds Ford revealed their true colors: they love you when you're in the buying process but will drop you like a bad habit when that's done. In that regard, they are just like all the other car dealers they claim they are better than. More
by neil.loudermilk
Employees Worked With
Josh Feltner, J Adam Kelley
