Confidence Ford of Norman

Best Experience We could not be happier about our experience in buying our new vehicle at Reynolds Ford. The sales staff were friendly and helpful in helping us find We could not be happier about our experience in buying our new vehicle at Reynolds Ford. The sales staff were friendly and helpful in helping us find the right vehicle for our needs. We would highly recommend this dealership to anyone in the market for a new or used vehicle. More

New truck He was amazing treated us like people did everything and more to make sure we were happy there I wouldn’t use anyone else when I return for another ne He was amazing treated us like people did everything and more to make sure we were happy there I wouldn’t use anyone else when I return for another new vehicle He’s kind polite and not judge mental acted like he knew us our entire lives he’s a great person all around More

Really bad customer service Here’s the story of how REYNOLD’S FORD in Norman failed miserably! 3 years ago, my then 19 year old daughter bought a 3 year old car from them. She Here’s the story of how REYNOLD’S FORD in Norman failed miserably! 3 years ago, my then 19 year old daughter bought a 3 year old car from them. She looked for several weeks before she found what she wanted. She paid the down payment with her own money. Bought the extended warranty. Within a couple of months, the car started having trouble. Took it in for repair (not to Reynolds but another Ford dealership so we could use the warranty). Found out that Reynolds never registered her warranty so there was no record of it. Had to produce documentation proving she had bought the warranty and plead our case so Reynolds would activate the warranty. Service dept had her car for a month with only an occasional loaner car. After replacing multiple parts, finally fixed the problem. Repeat repair scenario multiple times over the past 2 years. In March her car received major hail damage. Filed insurance claim and took it to be repaired. Once the body shop started repairs, they realize her car has been in a serious accident and has significant un-repaired damage. Body shop was contracted to repair hail damage so they complete that repair (which ended up costing enough that it should have been totaled from the hail damage alone). But they repaired it and insurance paid. Spoke with the manager at Reynolds Ford who basically said it sucks to be you but you can’t prove that we knew it had been wrecked when we sold it to you. (Which is crap because we took it to a dealership where the salesman looked under the hood and started pointing out all of the things that were wrong with it!) My daughter is left upside down in a car that isn’t worth it’s Blue Book value or “normal” trade-in value. Repairs will cost thousands of dollars—money she doesn’t have because she just graduated from college and hasn’t gotten a full-time job yet. The moral of the story is that Reynolds Ford did nothing illegal but definitely didn’t do the ethical or moral thing either. If you are looking for a used car, DO NOT BUY FROM REYNOLDS FORD!! More

Great Service! Great Deal! We got great service from Jeremy Cash. He answered all our questions and when it came to making the deal his attitude, knowledge, and friendliness is We got great service from Jeremy Cash. He answered all our questions and when it came to making the deal his attitude, knowledge, and friendliness is what brought us back to Reynolds to purchase. The deal wasn’t made in a day so his patience in dealing with us deserves praises. Will definitely look to Jeremy Cash when making future deals. More

Jeremy Cash- car salesperson Jeremy Cash was so good and truly listened to me as to what I wanted in a vehicle. He made allowances for my difficulty walking by asking if he should Jeremy Cash was so good and truly listened to me as to what I wanted in a vehicle. He made allowances for my difficulty walking by asking if he should bring the vehicle to one side on the building that was closest to me. He went through the paperwork and explained everything. I am certainly going to recommend him to everyone I know who is wanting to buy a car. More

The best dealership I`ve ever dealt with Period. I would like to thank Mr. John Van Eaton and Mr. Tyler Eaton for there expertize and respect for us.I could notbe happier with the experience and I would like to thank Mr. John Van Eaton and Mr. Tyler Eaton for there expertize and respect for us.I could notbe happier with the experience and the deal. Thank You John and Tyler. the Bastians, OKC. More

Good experience Great sales and service. Easy to work with. Took the extra step to find the exact vehicle that I wanted. Will definitely return to Reynolds Ford fo Great sales and service. Easy to work with. Took the extra step to find the exact vehicle that I wanted. Will definitely return to Reynolds Ford for my next purchase. More

LOYAL CUSTOMER Thanks to AMAZING service. **My husband wrote this email to Mr. Hines (the operations and service manager.) We were experiencing a strange situation, and he JUST happened to pi **My husband wrote this email to Mr. Hines (the operations and service manager.) We were experiencing a strange situation, and he JUST happened to pick up the phone when they were busy. Within 30 minutes, he PERSONALLY drove to pick me up, get me into a courtesy vehicle and the vehicle was fixed properly right away! I didn't even have to return the rental! Someone brought my Explorer (Evelyn) back home and picked up their car! His story is inspiring and he is beyond amazing. In a day and age where it's nearly impossible to be NOT frustrated, much less SATISFIED as a customer we were absolutely DELIGHTED!!! We were already a customer, but thanks to his kind treatment, we will be loyal to Reynolds Ford in Norman FOREVER. **As long as it's being ran with Ken's leading spirit of humanity and ACTUAL customer service!** We are actually in the market for another pickup, so I'm certain we will see them soon! Mr. Hines, I want to truly thank you for your above and beyond treatment of my wife, Amy Singleton, regarding our 17 Explorer, Evelyn. I am overjoyed to have done, and will continue to do, business with your company. Our experience was stellar from the beginning, and your commitment to care for your customers holds more value to me than price ever could, although I can say that we were pleased with the value we received in our vehicle as well. We have told anyone that will listen about our experience with Reynold's, and your actions and kind professionalism have cemented us as a loyal customer. Joseph Singleton More

I could have not ask for a better experience in buying a car I would recommend Manny to anyone who is looking for a car or truck he was absolutely amazing.. Manny listened to what we were looking for and he deli I would recommend Manny to anyone who is looking for a car or truck he was absolutely amazing.. Manny listened to what we were looking for and he delivered above. More

Straightforward, seamless car buying experience We saw a car advertised on Facebook Marketplace and put out an inquiry. Salesman was very prompt in getting back to us immediately. When we arrived, We saw a car advertised on Facebook Marketplace and put out an inquiry. Salesman was very prompt in getting back to us immediately. When we arrived, Martin Wiley was available and ready to help us out. He was straightforward and honest and did not put any pressure on us. He answered our questions, took excellent care of us and overall made the car buying experience a seamless and straightforward one. We really appreciated his manner and professionalism. More