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Confidence Ford of Norman
Norman, OK
1,033 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 09, 2020
Steve was amazing. Very friendly. Made us feel welcome. However when we had to go to the last part, the financing, not so much. First, I was already approved for the loan with a check in my hand. Sean did However when we had to go to the last part, the financing, not so much. First, I was already approved for the loan with a check in my hand. Sean did not make me feel welcomed at all. He told me he didn’t want my check because he would make more money financing the vehicle. When I told him I could go somewhere else that would appreciate my money, he changed his tone a little. Still didn’t feel like he cared about me or my family when signing all the paperwork. If it wasn’t for Steve, I would have left the dealership and gone somewhere else. More
by tonyadams13
Employees Worked With
Sean Porterfield, Steve Adams
August 05, 2020
Steve is great to work with! The paperwork was completed quickly. The whole process was seamless and handled very efficiently. We are very pleased with the service at Reynolds Ford. quickly. The whole process was seamless and handled very efficiently. We are very pleased with the service at Reynolds Ford. More
by Pl Scott
Employees Worked With
Doug Sandlin, Steve Adams, Joe Galindo
August 05, 2020
I got my last truck from Renalds of Norman and I was so impressed with the service i started bringing both my trucks here for service We built a relationship and I just got my second new truck from them in impressed with the service i started bringing both my trucks here for service We built a relationship and I just got my second new truck from them in less than two years I am hard to please but they go the extra mile to please me and believe me it’s not easy More
by Redneckhunter1975
Employees Worked With
Sean Porterfield, Bryan Beninger, Bryan Unger, J Adam Kelley
August 04, 2020
Excellent service all around Friendly, big, clean. They go out of there way to help you every step of the way and make sure you are 100% satisfied. Definitely would use this deale Friendly, big, clean. They go out of there way to help you every step of the way and make sure you are 100% satisfied. Definitely would use this dealership HAIN. More
by lpsipes
Employees Worked With
Joe Galindo, Les Northam
July 21, 2020
I keep coming back I'm a long term customer (more than 25 years) and I'm treated great by the entire team. Can't say enough good things about everyone there. I'm a long term customer (more than 25 years) and I'm treated great by the entire team. Can't say enough good things about everyone there. More
by mjudah
Employees Worked With
Mike Lang, Ken Hines, Sean Porterfield, Steve Adams
July 20, 2020
They are terrible!! Had customer satisfaction done on my front driver side door latch. They act like they didn't want to do it. Took all day. Got my vehicle back that afternoon. No headlights. Had headlight front driver side door latch. They act like they didn't want to do it. Took all day. Got my vehicle back that afternoon. No headlights. Had headlights when I took my vehicle in and now I don't. Called the back the next service day. They are saying they didn't mess with the the headlights. You can come pay for a diagnostic. I checked the fuses. Both were blown. Replaced them they blew again. DO NOT GO TO THEM!!! More
by gbear1970
Employees Worked With
Matthew Lawrence
July 17, 2020
No pressure sales, Steve made sure he found the exact truck we were looking for and the service department installed running boards quickly at last minute. truck we were looking for and the service department installed running boards quickly at last minute. More
by St.harvey
Employees Worked With
Steve Adams, Joe Galindo
July 17, 2020
Beginning of last month till now me and my wife sent our car to get worked on in Norman at Reynolds ford, I bought the car brand new there due to knowing most everyone from working there in the past, and I car to get worked on in Norman at Reynolds ford, I bought the car brand new there due to knowing most everyone from working there in the past, and I was having work done that was on us due to rats chewing some wiring. We payed our part, got it fixed and went and picked the car up. We get a mile down the road and The skid plate was not put on right and fell forward dragging and almost ripped the dang thing off. We took the car back they fixed it then called us said it was ready. We picked the car back up then got it home (45 minute drive both ways) and found a big long scratch all the way down the passenger side of the car. Reynolds Ford of Norman Oklahoma would not fix the damage! The car was there for nearly a month and the scratch was NOT on the car prior to taking it the first time. They said they would buff the scratch out and called told us the car was done so we drove 45 minutes back up there to get the car and it looked like they didn’t do a thing. The area that needed buffed was still dirty and the scratch was still there. Kenny the service manager said it was not their problem because it didn’t happen at the dealership, said they would not and could not fix it because of this! The car was and still is brand new, we barely drive it and the car had absolutely no damage prior to dropping it off to get the wiring fixed. Martin Wiley, which was the salesman at the time of purchasing our car and James Hall now working at England Ford, Hinton Oklahoma took our problem and made it theirs and fixed everything! They never asked questions just listened to our experience and said we will have someone there to get your car and it will get fixed! These two men are great people, great to every individual they come across and always try their best to exceed all your expectations!! I wanted to write this to let it be known there are great people in the car business, salesman can get a bad reputation but there are always a few out there you can trust even after they’ve made their sale!! Thank you James Hall and Martin Wiley!! More
by Lkgifford2348
Employees Worked With
Ken Hines, Martin Wiley, KyOnda Martin
July 14, 2020
Always responsive! They always see to my needs, excellent staff and service. Always a pleasant experience. I can call or text Scott and he always gets in touch with me They always see to my needs, excellent staff and service. Always a pleasant experience. I can call or text Scott and he always gets in touch with me very quickly. First class! More
by JoeLee
Employees Worked With
Scott Womack
July 14, 2020
Very good customer service. Very calm and trustworthy! So sweet to our 2 year old son. Even gave him a brand new toy car. Sean is the best F&I guy we have dealt with. sweet to our 2 year old son. Even gave him a brand new toy car. Sean is the best F&I guy we have dealt with. More
by Wilsonjeff72
Employees Worked With
Daniel Elbers, Sean Porterfield
