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Concordville Subaru - Service Center

Glen Mills, PA

4.8
1,923 Reviews

1,923 Reviews of Concordville Subaru - Service Center

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October 16, 2022

Always kind and courteous…. Started going here when matslapp Suberu searched my car when it was in for a recall … and they were very rude to me…. Poor customer service 🥲 More

by Bozwick
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Concordville Subaru responded

Hi Bozwick, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Chuck DeSantis - General Manager

October 16, 2022

Service department was excellent and accommodating, would highly recommend. Service was quick through the express lane. More

by JPSH34
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Concordville Subaru responded

Hi JPSH34, We appreciate your 5-star review. We are glad to hear you were satisfied during your visit. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 16, 2022

Concordville Subaru truly cares. Best service...outstanding people and reasonable prices. A loyal 15 yr. customer. More

by MIKERYANSR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 17, 2022 -

Concordville Subaru responded

Hi MIKERYANSR, We appreicate your 5-star review. We are delighted to hear our team was excellent during the service of your vehicle. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 15, 2022

Very capable and not dismissive. There was a rattling coming from near the trans after an oil change, and they found the culprit being an extra long oil filter. They promptly did a s More

by devanen1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Violi
Oct 17, 2022 -

Concordville Subaru responded

Hi devanen1, We appreciate you taking the time to write to us. We are delighted to hear you were satisfied with your service. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 13, 2022

Staff was very efficient and very nice. They seemed concerned about long waits and kept those waiting informed of progress. More

by KCWANDERSEE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lauren Scannapieco
Oct 14, 2022 -

Concordville Subaru responded

Hi KCWANDERSEE, We appreciate your 5-star review. We are glad to hear you were satisfied with your service. We are looking forward to seeing you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 13, 2022

I have consistently had a good experience here. People are friendly and I am usually done is an acceptable amount of time. More

by jagr65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2022 -

Concordville Subaru responded

Hi jagr65, Thank you for your 5-star review. We are glad to hear you were satisfied with your service. We hope to see you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 13, 2022

John B. Is always informative , helpful , efficient & professional . Exceptionally waiting area & friendly staff . Thank you ! More

by joszac2
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dana Violi
Oct 14, 2022 -

Concordville Subaru responded

Hi joszac2, Thank you for your 5-star review. We are delighted to hear John was excellent during your visit. We are looking forward to seeing you soon. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 12, 2022

I went in for a tire check and oil change without an appointment. They took care of both items and even washed my car. Very professional and pleasant dealership. More

by KateC810
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Caraballo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2022 -

Concordville Subaru responded

Hi KateC810, Thank you for your 5-star review. We are delighted to hear you were satisfied with your service. We hope to see you at your next service. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 11, 2022

excellent service! !! very professional. on time and everything.completed as r equested including the warranty work! More

by KEWILLIAMSON59
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 12, 2022 -

Concordville Subaru responded

Hi KEWILLIAMSON59, We appreciate your 5-star review. We are delighted to hear you were satisfied with your service. We hope to see you on your next visit. Have a great day. Sincerely, Chuck DeSantis - General Manager

October 10, 2022

Not pleased that my 2022 Subaru Outback had the electronic driver registration modified. We’ve had to re-register the drivers in the Outback. More

by rich.a.carver
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Julian Caraballo
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 11, 2022 -

Concordville Subaru responded

Hi rich.a.carver, Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a great day! Sincerely, Chuck DeSantis - General Manager

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