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Concordville Subaru - Service Center

Glen Mills, PA

4.8
1,923 Reviews

1,923 Reviews of Concordville Subaru - Service Center

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May 22, 2021

The dealership is always quick and fair when it comes to servicing our WRX. I have great confidence in the staff and like the fact I see most of the same people in every visit. Thanks for making Concordvill More

by jason.kunicky
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 24, 2021 -

Concordville Subaru responded

jason.kunicky, thank you so much for your feedback! Our team will be very happy to hear about your kind words! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

May 22, 2021

Since I’ve had a Subaru,I have used the service department exclusively. No matter who I speak to, they are always kind and very professional More

by PASTERNACKPEACHIE7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lauren Scannapieco
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May 24, 2021 -

Concordville Subaru responded

Hi PASTERNACKPEACHIE7, thank you for your high star rating. We hope you continue to choose us for all your automotive needs! Take care!

May 21, 2021

Always a pleasure. Fast professional and friendly. Looking forward to putting covid behind us and having the coffee bar reopen! I'm sure I'm not the only one that misses that! More

by jsmomof2
Recommend Dealer
Yes
Employees Worked With
Taylor Thornton
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May 24, 2021 -

Concordville Subaru responded

jsmomof2, we're happy to hear you had such a positive experience with our team! We hope you continue to choose us for all your automotive needs! Take care!

May 21, 2021

The technician was so friendly and helpful. He went over what was done in detail and apologized for a short delay because of a printer issue. I felt very valued as a customer. Great job concordville! More

by KENT266
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Catrambone
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May 24, 2021 -

Concordville Subaru responded

Thank you for your kind words and positive feedback, KENT266! We are happy to hear that our team was able to provide you with quick service. Safe travels!

May 21, 2021

Concordville's Service Dept. Is absolutely the best. Fast. They always have convenient appointment times and go above and beyond to help with any conflict. Thank you for our great service visit! More

by BETHMCG58
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper, Zach Catrambone, Lauren Scannapieco, Taylor Thornton
Report | Print
May 24, 2021 -

Concordville Subaru responded

Thank you for the great review. We will be sure to thank our team for providing you with excellent service. We look forward to working with you again.

May 20, 2021

Always end up with more issues. That they mysterioysly dont know. Apparantly they dont hire reliable mechanics. They do not fully check out a vehicle. Guess it's a tactic to get people back and take more More

by ryanschwartz2001
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 31, 2021 -

Concordville Subaru responded

Good Afternoon Ryan, I am very sorry to hear that you were not pleased with our service department. Please let me know what the issue was so I can make sure you are 100% satisfied. I look forward in hearing from you. Moe Laraki Concordville Subaru Mlaraki@concordvillecares.com

May 31, 2021 -

ryanschwartz2001 responded

You can easily look up my file and see every time I have had an issue at this dealership the list is long. And it is not the front guys at the service desks it seems to be the mechanics or lack there of qualified mechanics. to focus on the last issue. I went in there for routine maintenance, which also includes a multi point inspection. They found a few issues, which I allowed them to repair. When i left the shop much later than anticipated they did not even wash my vehicle. At that point it is what it is I wasn't going back in. Anyway they took my car for a test drive and on the multi point inspection sheet every was satisfactory. It was a hot day and i had my AC on when I came into the shop. It was not making any noises or anything abnormal. When I got in my car the AC was turned off. So I turned it back on as I was proceeding out of the dealership. I thought I heard something weird, but just thought it was due to the road conditions around. Once i got home only a few minutes away and in my driveway I continued hearing this louder almost grinding sound. I popped the hood and the ac compressor area seemed to be where the noise was coming from. I sent a video of it to the dealership for them to confirm it sounds like something with the compressor. Why did this pass multi point inspection? That inspection clearly says Heating/air conditioning system satisfactory. why did they have the air turned off? Did something happen while they were working on my vehicle? As I said drove in and there was no weird noise. Once again I will say the service front desk has been wonderful. They have already called me about this and are looking into it when I go in this week 6/3/2021. Now as far as what they say after we shall see. As I said this is only one of so many issues including replacing my short block due to recall for oil issues. Which turned into a long ordeal because once again the mechanics screwed up. All should be on my file I am sure. Especially since I contacted corporate at that time and dealt with Wendy Clough. I can say once I hit 100,000 miles it will be very hard to get me to come back this Subaru at all due to the lack of qualified mechanics. Let alone to buy a new car from Subaru since they do not appear to be a car to be passed down and driven for a long time. Guess that's just another sales pitch. So strange since I did every maintenance in the book to exact. Yet so many issues more than I have seen from any other car I have owned.

May 20, 2021

friendly, courteous and knowledgeable.Taken on time and friendly, courteous and knowledgeable. Taken on time and done well. Also kept updated on process. The team treat you as you count as a customer. More

by TELLERGIRL
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Cooper
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May 21, 2021 -

Concordville Subaru responded

Thank you for choosing Concordville Subaru! We greatly appreciate the kind feedback and five-star review. Please let us know if you have any questions. We sincerely value your business and look forward to your next visit!

May 20, 2021

The service department was very quick to get me scheduled and kept me informed about my car’s service every step of the way. This was my first experience at this dealership after a relocation from out of st More

by sandrashachar
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 21, 2021 -

Concordville Subaru responded

Thank you for your valued feedback on your experience with our service department! We greatly appreciate the five-star review and kind words. If you need anything else, please do not hesitate to reach out. Thank you for choosing Concordville Subaru!

May 19, 2021

Easy scheduling of the appointment online and very courteous and professional service! I was able to schedule my service at a time that was convenient for me and able to pick up at an equally convenie More

by norkiewicz0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper, Zach Catrambone, Lauren Scannapieco, Taylor Thornton
Report | Print
May 20, 2021 -

Concordville Subaru responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Concordville Subaru! We are always more than happy to assist you if anything else comes up. Take care!

May 19, 2021

I always receive great service. I was greeted immediately and then texted to see if I had questions. Then updated and asked if I wanted to proceed with oil change and air filters. Quick and eff More

by Mary Ward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 20, 2021 -

Concordville Subaru responded

Thank you for choosing Concordville Subaru as your first choice for all your automotive needs! We sincerely value your business and look forward to your next visit!

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