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Concordville Subaru - Service Center

Glen Mills, PA

4.8
1,921 Reviews

1,921 Reviews of Concordville Subaru - Service Center

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July 20, 2021

Very polite, responsive Service Department. Very little staff turnover and often am greeted by name. They do good work and follow up well. Highly recommend More

by KANDTMCDON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper
Jul 21, 2021 -

Concordville Subaru responded

Thank you for the high rating, KANDTMCDON! Your recommendation means the world to us. We look forward to your next visit. Have a great day!

July 19, 2021

Clean , friendly and fair. I will definitely revisit this dealership. Melissa and Lauren we incredible awesome, Thanks to those two young ladies and the general manager . I’ll definitely revisit this dealer More

by COLALIPS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Scannapieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Catrambone, Taylor Thornton
Jul 20, 2021 -

Concordville Subaru responded

Hi, COLALIPS! We're delighted to hear that Melissa and Lauren's customer service led to a 5-star experience with us! We look forward to your next visit. Have a great day!

July 18, 2021

Staff is always helpful, polite,& professional. Work was completed as I asked. They were thorough & even ran my car through the car wash for me! More

by PATKROP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Cooper
Jul 19, 2021 -

Concordville Subaru responded

Thank you for your high rating, PATKROP! We look forward to your next visit with us. Safe travels!

July 17, 2021

The Subaru service person kept me informed during my visit and was very knowledgeable And she was able to answer all the questions I asked More

by JUSTEV100
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Concordville Subaru responded

Thank you for your stellar rating, JUSTEV100! We're happy to hear that our team was able to deliver excellent customer service. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. Safe travels!

July 17, 2021

Always a nice experience. All aspects of dealership is friendly, knowledgeable, and very accommodating. My maintenance was done quickly, and everything done during this service call was thoroughly explain More

by GEORGE5817
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Scannapieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zach Catrambone
Jul 19, 2021 -

Concordville Subaru responded

Thank you for taking the time to give us your positive review, GEORGE5817! We're happy to hear that our team were able to provide excellent customer service. Safe travels!

July 17, 2021

Not satisfied at all. Have a call in to the general manager. Waiting for a response. 4 visits for same issue. Work described to me was not done. More

by LisaN
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Scannapieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper
Jul 19, 2021 -

Concordville Subaru responded

We're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

July 17, 2021

The service was fast and efficient. The people were polite and professional. The facility was immaculate. I even had an opportunity to look at a 2021 Subaru Forester Touring. I am thinking of trading u More

by HOTSCORPIOCOP
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Concordville Subaru responded

Hi, HOTSCORPIOCOP! Thank you for your high rating. We're happy to hear that you're delighted with our service. Have a great day!

July 16, 2021

Very happy with service advisor John as well as the service performed on my Forester. Always take my car here for service since I bought the car 7 years ago. More

by SGUARD519
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 19, 2021 -

Concordville Subaru responded

Thank you for continuing to choose Concordville Subaru, SGUARD519! Your loyalty and trust means the world to us. John is a valued member of the team, and we'll be sure to send your kind words over to him.

July 16, 2021

Service was efficient and employees were friendly. Also, they fixed my cargo net at no cost . I was extremely pleased that they gave me same day service. More

by BURDZIAK
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Not Sure , Zach Catrambone
Jul 19, 2021 -

Concordville Subaru responded

Hi, BURDZIAK! Thank you for the stellar review. Have a good day!

July 16, 2021

I called and came in to have the oil checked and topped off. I was on my way to work. The service personnel were efficient, speedy and most courteous. They had me out in less than half an hour! Can't sa More

by Foxgayfe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper
Jul 19, 2021 -

Concordville Subaru responded

Hi, Foxgayfe! Thank you for the stellar rating! We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit!

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