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Concordville Subaru - Service Center

Glen Mills, PA

4.8
1,921 Reviews

1,921 Reviews of Concordville Subaru - Service Center

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July 31, 2021

Representatives are very cordialService department is Representatives are very cordial Service department is excellent The service was completed in very short time and to my complete satisfaction Would More

by GDIMARTINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Scannapieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper, Zach Catrambone, Taylor Thornton
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the 5-star rating, GDIMARTINI! We're happy to hear that your positive experience with us has earned us your recommendation. Have a good day!

July 31, 2021

The maintenance dept. and it's associates do a great job. As in everything there is room for improvment. Their customer service is exelent and courteous. More

by MELENDEZ.JOHNNY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Scannapieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper, Zach Catrambone, Taylor Thornton
Aug 02, 2021 -

Concordville Subaru responded

Thank you for taking the time to give us a positive review, MELENDEZ.JOHNNY! Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

July 31, 2021

One problem. I bought and Paid for a liner for the back seat of my sedan. I have yet to be notified if it has come in. More

by lfireng
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Concordville Subaru responded

lfireng, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

July 30, 2021

So far my Subie has always passed inspection, so no real opportunities for hassle yet. But they are always pleasant, they let me know when things are close to failing, and they've never tried to push any un More

by DTRIONFETTI
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the glowing review, DTRIONFETTI! We're happy to hear that you are satisfied with our services. Have a great day!

July 30, 2021

Can’t seem to get things right. Came back 3 times for a problem they caused when they inspected my car. Going back to my regular mechanic after the warranty is up. More

by Camryguy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Concordville Subaru responded

Camryguy, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

July 30, 2021

Concordville staff is friendly and efficient. My wait was pleasant. Service to my car was as expected with no surprises. Great to have it washed! More

by glane2
Recommend Dealer
Yes
Employees Worked With
Zach Catrambone
Jul 30, 2021 -

Concordville Subaru responded

Thank you for the stellar review, glane2! We're delighted to hear that you left the dealership satisfied with our services. We look forward to working with you again.

July 30, 2021

John and everyone at the dealership was very welcoming and helpful. Pricing could be better but would still somewhat recommend to a few friends/family. More

by Shawn
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Concordville Subaru responded

Hi, Shawn! Thank you for the high rating. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

July 30, 2021

The service people are courteous, take time to explain what services are needed and why and review the billing with their customers. My appointment time was honored. More

by RENNIEC@MAC.COM
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Catrambone
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the high rating, RENNIEC@MAC.COM. We're happy to hear that you were satisfied with our services. Safe travels!

July 30, 2021

Excellent customer service, experienced and caring techs, great mgmt team. I highly recommend this dealership. They baby and care for my BRZ the way I do. More

by Whosethis1212
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Scannapieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Concordville Subaru responded

Hi, Whosethis1212! We're ecstatic to hear that your satisfaction with our services has earned us your recommendation. We hope you have a great day!

July 29, 2021

Mark was very kind and updated me on my wait time constantly, since it took longer than we had anticipated. His work was top notch! More

by NTSMILEY318
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 30, 2021 -

Concordville Subaru responded

Thank you for the glowing review, NTSMILEY318! We're delighted to hear that working with Mark led to a 5-star experience with us. We look forward to your next visit. Safe travels!

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