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Concordville Subaru - Service Center

Glen Mills, PA

4.8
1,921 Reviews

1,921 Reviews of Concordville Subaru - Service Center

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August 01, 2021

A great experience with the service department.. they are polite and efficient and make it comfortable to wait. The facility and the waiting room are clean. More

by SUZPB
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Cooper
Aug 02, 2021 -

Concordville Subaru responded

Hi, SUZPB! Thank you for taking the time to leave us your 5-star review. We're happy to hear that you left the dealership satisfied with our services. We hope you have a good day!

August 01, 2021

Great people, better service!!!! The car buying experience was very enjoyable. I wanted a specific option that was hard to find, and they went above and beyond to make it happen. The service center More

by JEFFWARREN27
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the 5-star review, JEFFWARREN27! We're happy to hear that you've had a positive experience with us here at the dealership. Take care!

August 01, 2021

Always on time. Employees are the best. I would never go anywhere else to have my Outback serviced. They make you feel like you are family! More

by MDINGLER47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the glowing review, MDINGLER47! We're delighted to hear that we have earned your trust and loyalty. You are family here. Have a great day!

August 01, 2021

The service department is always courteous and respectful. They explain in detail answers to any and all questions. I am never hesitant to go to there for my service on my car. More

by DHORSEY4FH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper, Zach Catrambone
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the high rating, DHORSEY4FH! We're happy to hear that you have had positive experiences with us. Have a great day!

August 01, 2021

Service was prompt, completed as advertised, delivered on schedule and they even took care of a loaner. I would go back for any service necessary. More

by Greghartlaub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Scannapieco
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper, Zach Catrambone, Taylor Thornton
Aug 02, 2021 -

Concordville Subaru responded

Hi, Greghartlaub! We're delighted to hear that we have earned your trust. We look forward to working with you again soon. Take care!

August 01, 2021

Staff is nice, thorough and considerate of my time and needs. They are so welcoming to my dog too. I love that they wash my car every time More

by SMLYFCDR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the high rating, SMLYFCDR! We're happy to hear that you are satisfied with our team's expertise and customer service. We hope you have a great day ahead!

July 31, 2021

I waited for service. The staff was helpful and nice. The waiting area had tables and outlets. No coffee, but that could be COVID related. More

by Outback19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Concordville Subaru responded

Hi, Outback19! Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

July 31, 2021

Great service and very friendly staff. The early hours work best for me and and the shuttle service to/from my work is a bonus! Thank you Concordville Subaru team! More

by michollero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Cooper
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the high rating, michollero! Please let us know if there's anything else we can do for you. Have a great day!

July 31, 2021

Ask your service department why it took 27 days to diagnose and repair a defective sensor in my 2021 Outback. They said they didn’t want to “throw parts at it” until they had a definitive diagnosis. H More

by RICHARDSTRAITMAN
Recommend Dealer
No
Employees Worked With
John Brennan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Concordville Subaru responded

RICHARDSTRAITMAN, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

July 31, 2021

They took care of me and processed all the paperwork very quickly. Zach took care of my oil change and tire rotation quickly and advised me a good way of Cleaning the leather interior because things that I’ More

by JSTEVENS280
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Catrambone
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the 5-star review, JSTEVENS280. We're happy to hear that Zach was able to help with your oil chance and tire rotation. Please let us know if there's anything else we can help you with. Have a great day!

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