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Concordville Subaru - Service Center

Glen Mills, PA

4.8
1,921 Reviews

1,921 Reviews of Concordville Subaru - Service Center

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August 18, 2021

Very professional , treated like a valued customer. John Very professional , treated like a valued customer. John was very helpfull , I look forward to returning next month ! Inspection time ! And before a More

by Susan Maloney
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Moe Laraki
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 19, 2021 -

Concordville Subaru responded

Hi, Susan Maloney! Thank you for the stellar review. We're happy to hear that working with John elevated your experience with us. Please let us know if there's anything else we can help you with. Safe travels!

August 15, 2021

Quick turnaround, polite and professional interaction. Both scheduling appointment and handling once arrived were easy, going smoothly. Honest recommendation on additional needed service without any pre More

by barry.mahler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Concordville Subaru responded

Thank you for the high rating, barry.mahler! We're happy to hear that you left the dealership satisfied with our services. We hope to see you again soon. Have a good day!

August 15, 2021

Service was great. Service people were awesome! John explained all the work that was done, and actually came out during service to show me how dirty the cabin filter was. I liked that they washed my car More

by MIKED13
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Concordville Subaru responded

Thank you for the high rating, MIKED13! We're happy to hear that working with John elevated your experience with us. Have a good day!

August 14, 2021

Work staff courteous, and kept me up to date as work on vehicle. Did not have a long wait. Pleasant experience. Will bring my vehicle to this location again for next service More

by bjoy1221
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lauren Scannapieco
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper, Zach Catrambone, Taylor Thornton
Aug 16, 2021 -

Concordville Subaru responded

Thank you for the glowing review, bjoy1221! We're delighted to hear that your positive experience with us earned us your loyalty and trust. We hope to see you again soon!

August 14, 2021

Melissa was great! She was kind, thoughtful, prompt and transparent. I needed four new tires and she gave me a great and honest recommendation. Thanks! More

by heidi.hayden
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Concordville Subaru responded

Thank you for the 5-star review, heidi.hayden! We're happy to hear that working with Melissa led to such a positive experience. Please let us know if there's anything else we can help you with. Have a great day!

August 14, 2021

Melissa made the whole thing easy and pleasant,I was there for recalls and even though they found I needed a fuel service there was no pressure to get the work done right then and there More

by paturb07
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Concordville Subaru responded

Thank you for the glowing review, paturb07! We're happy to hear that working with Melissa led to a 5-star experience with us. Please let us know if there's anything else we can help you with. Take care!

August 14, 2021

Fast, efficient service. No complaints about service on vehicle. Please enforce mask wearing among customers if you do not have loaner cars available. I have young kids who can’t get vaccinated, and it More

by KATHARINE
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Concordville Subaru responded

KATHARINE, thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

August 13, 2021

Dealership is friendly, thorough and efficient. Always friendly and pleasant when I called or visit customer service and service department. I have always had a good experience and prompt return calls. More

by sherrythomas959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 16, 2021 -

Concordville Subaru responded

Hi, sherrythomas959! Thank you for the stellar review. We're happy to hear that you've had consistently positive experiences with us. We look forward to working with you again soon. Safe travels!

August 13, 2021

Staff was courteous: work was completed within the specified timeframe and to my satisfaction. My car was waiting for me only a few steps from the service center entrance. More

by idur
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Catrambone
Aug 16, 2021 -

Concordville Subaru responded

Thank you for the 5-star review, idur! We're happy to hear that you left the dealership satisfied with our services. We look forward to your next visit with us. Have a great day!

August 13, 2021

Everyone was great and my service was finished under the estimated time. Value seems appropriate but this is my first car so I do not have a lot to co pare it to. More

by masona
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Catrambone
Aug 16, 2021 -

Concordville Subaru responded

Thank you for the 5-star review, masona! We're happy to hear that you left the dealership satisfied with our services. Please let us know if there's anything else we can help you with. Take care!

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