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Concordville Subaru - Service Center
Glen Mills, PA
1,923 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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1,923 Reviews of Concordville Subaru - Service Center
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January 05, 2022
Melissa is always helpful and friendly. She even helped us with our car when we were 300 miles away at another dealer! us with our car when we were 300 miles away at another dealer! More
by DonInWestChester
Employees Worked With
January 05, 2022
Everyone is always cordial & polite. Thorough in going over the car. Will do extras like setting the clock for free. over the car. Will do extras like setting the clock for free. More
by ANNBRIT
Verified CustomerJanuary 05, 2022
Hands down the best auto service department I’ve taken my car to. They are always aware of the service needed while also providing a detailed explanation about a particular repair or preventative maintenanc car to. They are always aware of the service needed while also providing a detailed explanation about a particular repair or preventative maintenance. Happy to give the Subaru Team a proud Thumbs Up!! 👍 🚙 Definitely a determining factor when considering where to buy my next Subaru!! More
by DONELLETT
January 04, 2022
great service with detailed information communicated during the waiting time, in addition to the help provided! during the waiting time, in addition to the help provided! More
by abeis20
Employees Worked With
December 31, 2021
Was helped right away after pulling in for service. Car was finished in the allotted time for oil change/tire rotation even though they were busy. was finished in the allotted time for oil change/tire rotation even though they were busy. More
by croache
Employees Worked With
John Brennan
December 31, 2021
Clear communication, thoroughly Discuss the service, the cost, and the timeline…. Quickly! When I drop off my BMW for service I swear I spend 15 mins talking to someone… slowly… I much prefer to go to Subar cost, and the timeline…. Quickly! When I drop off my BMW for service I swear I spend 15 mins talking to someone… slowly… I much prefer to go to Subaru. More
by Erin
December 31, 2021
I had an absolutely terrible experience!! The impatience, and passive-aggressive attitude was so bad from Mr. Malik, and the assistant manager, Mr. Gilley sent to tell me, that he was sent by Mr. Malik, beca and passive-aggressive attitude was so bad from Mr. Malik, and the assistant manager, Mr. Gilley sent to tell me, that he was sent by Mr. Malik, because I was taking too long of a time. I could feel it all cutting like a knife through the air, especially when I decided that I would prefer not to buy a used vehicle, and to buy a new vehicle!!!! When Mr. Stevens asked another man if the Subaru Wilderness was still in the lot, because I wanted to take a look at it, this person's attitude towards Mr. Stevens was less than favorable. The way he answered was nasty. Just Ugly!! Mr. Stevens was a delight to work with. I felt comfortable, he was nice. He did not display a passive aggressive attitude towards me while I was there. I did not feel rushed, carted off, and I was able to test drive what I had in mind to purchase. All of you folks who I named were absolutely nasty towards Mr. Stevens and I. I heard it in your voices, I watched your body languages, and the underhanded, snide remarks...SMH. I was able to still do business at another Subaru business, not too far from there on West Chester Pike. They were more than happy to assist me, and not get pissed because I did not want to purchase a used vehicle when I sat back, and thought about it. Nor did they tell me that I had to make a down payment in the thousands. They did not tell me that any down payment I made on a vehicle that i would have to wait 3 months for, they would keep if I changed my mind, and came across another vehicle that I decided to purchase, they did not tell me that I was taking too long to get things done, and therefore thought that there was a problem, and basically shooing the salesperson out of the way, causing me to feel there was animosity, discomfort, and turned off. I will never again visit your place of business!!! I guarantee it!! More
by nkershaw372
December 31, 2021
Concordville Subaru is a great place. I am amazed sometimes at how incredibly nice everyone is! When you think about how customer service in many businesses has gone downhill, it is remarkable that y sometimes at how incredibly nice everyone is! When you think about how customer service in many businesses has gone downhill, it is remarkable that you do not run into this at Concordville Subaru. Every person in every department is kind, helpful, and respectful. It’s a great experience when you have to have your car serviced. More
by jomortimer59jomort
Employees Worked With
Other Employees :
Ken Cooper, John Brennan, Zach Catrambone, Lauren Scannapieco
