Concordville Subaru

Went on 8/2 to see a Yukon Denali that was on their lot. Doug met us at the door and was very nice. We went for a test drive. Had a quick discussion afterwards and said we would make contact with him in Doug met us at the door and was very nice. We went for a test drive. Had a quick discussion afterwards and said we would make contact with him in a few hours. 2-3 hours later we engaged in a text conversation and negotiated on a price. He asked if we could come in to sign the paperwork but we were unable to until the next day. He said that was fine. Sent us a text saying "Congratulations". To which we responded "See you tomorrow at 12:30 PM" This was around 5 PM in the evening. At 8:01 PM Joel his manager called to say they sold the car to someone else. I do not understand the lack of professionalism how this could have happened. As a business owner myself I find this totally unethical. The strange part is that we asked if we could DocuSign the paperwork that evening and even wire the money and we were told to wait until the next day. They state they don't DocuSign yet mentioned people buy their cars sight unseen. So seems like some disconnect all around. When we questioned both Doug and Joel on the phone how this could have happened, they both blamed that its a big dealership and were unable to communicate to each other. We won't be back nor will I recommend this dealership to anyone. A Shame! More

He was very thorough going over the vehicle with us. Very knowledgeable. Great personality Will highly recommend him to anyone who is looking for a car. He’s the best!! Very knowledgeable. Great personality Will highly recommend him to anyone who is looking for a car. He’s the best!! More

Nathalie was amazing. She was so patient with us and listened to our needs and didn’t force anything. It was an easy process all around just a little long waiting to final She was so patient with us and listened to our needs and didn’t force anything. It was an easy process all around just a little long waiting to finalize the sale but that was not her fault just a busy day at the dealership. More

Easy transition nice place to make deal and very professional salesman and fast knowledgeable people. professional salesman and fast knowledgeable people. More

Keith was amazing in handling the financial end of things. I do Love concordville Subaru. things. I do Love concordville Subaru. More

The people at the dealership were supportive and extremely sensitive to my questions and needs. They promptly answered and replied to my questions. Doug, my salesperson, was very helpful with everyt extremely sensitive to my questions and needs. They promptly answered and replied to my questions. Doug, my salesperson, was very helpful with everything. More

Customer Service is Excellent, from start to finish! Evan after my purchase, the follow up proves they are very customer service oriented and make sure you have a great experience. Evan after my purchase, the follow up proves they are very customer service oriented and make sure you have a great experience. More

Was on our way home from vacation when our car died made it to dealership by 4 on a Saturday Joel and Maddie had us set up and back on road by 6 with a great deal and amazing service even helped entertain o it to dealership by 4 on a Saturday Joel and Maddie had us set up and back on road by 6 with a great deal and amazing service even helped entertain our 11 month old while finishing up couldn’t ask for anything better!! More

Great car buying experience at Concordville. They made it super easy to get out of my Legacy and into a Forester. Susanne from the Web team was very helpful in finding the right car and helping They made it super easy to get out of my Legacy and into a Forester. Susanne from the Web team was very helpful in finding the right car and helping me put together a "deal" that I liked. Andrew did an excellent job walking me through the delivery process and Keith was a valuable resource answering any questions I had after the car was delivered and I had driven it for a few weeks. The whole team was friendly and knowledgeable and I wouldn't hesitate to recommend. As an aside, I have another Subaru dealer closer to home that claims to be "all about you", but the Concordville team was worth driving out of my way. More

Doug was helpful and kind. He answered every question and if he could not answer the question, he directed me to the correct person/department. I enjoyed working with him. He answered every question and if he could not answer the question, he directed me to the correct person/department. I enjoyed working with him. More