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Concordville Subaru

Glen Mills, PA

4.9
3,269 Reviews
Our mission: Concordville Subaru has a commitment to extraordinary customer service. We deliver the right car, at the right price, and provide great service to back it all up. All of this and more results in an exceptional vehicle purchase and ownership experience unlike any other!
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1713 Wilmington West Chester Pike

Glen Mills, PA

19342

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Showing 3,269 reviews

August 01, 2021

Always on time. Employees are the best. I would never go anywhere else to have my Outback serviced. They make you feel like you are family! More

by MDINGLER47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the glowing review, MDINGLER47! We're delighted to hear that we have earned your trust and loyalty. You are family here. Have a great day!

August 01, 2021

The service department is always courteous and respectful. They explain in detail answers to any and all questions. I am never hesitant to go to there for my service on my car. More

by DHORSEY4FH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper, Zach Catrambone
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the high rating, DHORSEY4FH! We're happy to hear that you have had positive experiences with us. Have a great day!

August 01, 2021

Service was prompt, completed as advertised, delivered on schedule and they even took care of a loaner. I would go back for any service necessary. More

by Greghartlaub
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper, Zach Catrambone, Lauren Scannapieco, Taylor Thornton
Aug 02, 2021 -

Concordville Subaru responded

Hi, Greghartlaub! We're delighted to hear that we have earned your trust. We look forward to working with you again soon. Take care!

August 01, 2021

Staff is nice, thorough and considerate of my time and needs. They are so welcoming to my dog too. I love that they wash my car every time More

by SMLYFCDR
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the high rating, SMLYFCDR! We're happy to hear that you are satisfied with our team's expertise and customer service. We hope you have a great day ahead!

July 31, 2021

Representatives are very cordialService department is Representatives are very cordial Service department is excellent The service was completed in very short time and to my complete satisfaction Would More

by GDIMARTINI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Melissa McElwee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Brennan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Cooper, Zach Catrambone, Lauren Scannapieco, Taylor Thornton
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the 5-star rating, GDIMARTINI! We're happy to hear that your positive experience with us has earned us your recommendation. Have a good day!

July 31, 2021

They took care of me and processed all the paperwork very quickly. Zach took care of my oil change and tire rotation quickly and advised me a good way of Cleaning the leather interior because things that I’ More

by JSTEVENS280
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Zach Catrambone
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the 5-star review, JSTEVENS280. We're happy to hear that Zach was able to help with your oil chance and tire rotation. Please let us know if there's anything else we can help you with. Have a great day!

July 31, 2021

Ask your service department why it took 27 days to diagnose and repair a defective sensor in my 2021 Outback. They said they didn’t want to “throw parts at it” until they had a definitive diagnosis. H More

by RICHARDSTRAITMAN
Recommend Dealer
No
Employees Worked With
John Brennan
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Concordville Subaru responded

RICHARDSTRAITMAN, we're sorry for any inconvenience we may have caused you. It is always our #1 goal to satisfy our customers, and we appreciated that you took the time to write to us. Thank you for your patience and we hope to see you again in the future.

July 31, 2021

I waited for service. The staff was helpful and nice. The waiting area had tables and outlets. No coffee, but that could be COVID related. More

by Outback19
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Concordville Subaru responded

Hi, Outback19! Thank you for taking the time to leave us your feedback. Customer satisfaction is our #1 priority, and we’re always looking for ways to improve. Should you have any further inquiries, please do not hesitate to give us a call here at the dealership. We hope to work with you again soon. Have a good day!

July 31, 2021

Great service and very friendly staff. The early hours work best for me and and the shuttle service to/from my work is a bonus! Thank you Concordville Subaru team! More

by michollero
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Cooper
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the high rating, michollero! Please let us know if there's anything else we can do for you. Have a great day!

July 31, 2021

They did a good job meeting my needs and worked very efficiently. They didn't take advantage of the car shortage and we're fair with my trade. More

by kross1414
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Gilley
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jill Quale
4.0
This rating includes all reviews, with more weight given to recent reviews.
Maddy Davis
3.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Allison Eggert
Aug 02, 2021 -

Concordville Subaru responded

Thank you for the high rating, kross1414. We're happy to hear that you were satisfied with our services. Safe travels!

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