Concord Nissan

Came in for service, check engine light was off. Following service the light was on, and I was told it would cost $100 to diagnose the issue. Creating a problem in a customer’s car and then expectin Following service the light was on, and I was told it would cost $100 to diagnose the issue. Creating a problem in a customer’s car and then expecting them to pay to fix it is dishonest and bad practice. I will never use this service center again. There are plenty of better shops in Concord. More

Had to call 3xs. Transferred to service phone just rings and rings and rings. No option to leave a message. Was told Service mgr was at his desk, he didn't even pick up the phone! and rings and rings. No option to leave a message. Was told Service mgr was at his desk, he didn't even pick up the phone! More

This is the 3rd time we have purchased a new vehicle at this dealership. This is the 2nd vehicle that Rich Boyd was our salesperson. He was a great help and very knowledgeable. Hope he is still there th this dealership. This is the 2nd vehicle that Rich Boyd was our salesperson. He was a great help and very knowledgeable. Hope he is still there the next time we are ready to buy. More

I’m very impressed with Concord Nissan. Rich Boyd is a great sales person no pressure very patience . Dennis Manager is also great. I love my new 2021 Sentra. Last experience purchasing a car was a nightm great sales person no pressure very patience . Dennis Manager is also great. I love my new 2021 Sentra. Last experience purchasing a car was a nightmare at Concord Kia. I thank you Rich and Dennis for everything. I will be recommending customers to your place. More

Totally enjoyed my experience leasing a 2021 Nissan Sentra. Rich Boyd was informative and easily one of the best sales people I have worked with. Sentra. Rich Boyd was informative and easily one of the best sales people I have worked with. More

The easiest most pleasant vehicle purchasing experience I’ve ever had...truly enjoyed it and am so happy with my new car!!! I will be back in the future for sure! Thank you! I’ve ever had...truly enjoyed it and am so happy with my new car!!! I will be back in the future for sure! Thank you! More

My husband and I were very happy with our experience with Concord Nissan and our salesman Rich Boyd. We were shopping for a new car and the 2021 Rogue was the first one we drove. We loved it but told Rich we Concord Nissan and our salesman Rich Boyd. We were shopping for a new car and the 2021 Rogue was the first one we drove. We loved it but told Rich we had several other brand cars we wanted to test drive before we decided. He was very helpful, knowledgeable with no pressure and we appreciated that. We test drove 10 other vehicles from several dealerships but came to the decision that the Rogue was perfect for us. We were able to settle on a price we were comfortable with and are very happy with our new car. I would definitely return to Concord Nissan and recommend them to our friends and family. More

I had gone to 6 different dealerships prior to visiting Concord Nissan. One even being a Nissan dealership where no one even acknowledged my presence after being on the lot for about 15 minutes. Concor Concord Nissan. One even being a Nissan dealership where no one even acknowledged my presence after being on the lot for about 15 minutes. Concord Nissan was my “one last stop ana then we are done for the day” dealership. Boy, am I happy I stopped. I was greeted with a friendly smile, even behind the mask, by my Salesmen Rich Boyd. Rich took the time to listen to my needs and wants and spent the time with me, explaining everything about the different models I was looking at. We even discussed all buying options from pre-owned to loans. He was super knowledgeable about all of the features that the different models offered and helped me to narrow down exactly what was important to me and what I could live without and ultimately figuring out that I was looking for the 2020 Rogue. The dealership didn’t have the exact model that I was looking for so they immediately began a search around New England to see if they could find one at another dealership that they could trade for to get me what I wanted, constantly keeping me in the loop as the process went on. Once they found my vehicle, the purchase process began. Rich started the process off with some paperwork, then off to the Finance Dept. I went. They were great to deal with too, providing easy and uncomplicated explanations of all the documents. Before I left I was introduced to a Service Advisor and he helped me set up my free 30 day check up appointment for the vehicle. When I see commercials about dealerships bragging about great customer service I sometimes chuckle. Let me assure those that are reading my review...it 100% is engrained in your experience at Concord Nissan. They truly are customer oriented through every step. You’d be crazy to go anywhere else if customer service is important to you! More

Concord Nissan and Rich Boyd...a great combination! Best experience ever. For 20 years we did business with a dealer in the Lakes Region, until we stopped in at Concord Nissan...no comparison! Rich Boyd wa experience ever. For 20 years we did business with a dealer in the Lakes Region, until we stopped in at Concord Nissan...no comparison! Rich Boyd was thorough, professional, and he (and all the staff) clearly know what great customer service means. Great experience. More

This is the BEST dealership I have ever dealt with! I'm the type of person that trades in every few years so I have had my share of dealing with car dealerships. Concord Nissan surpasses any I have ever be the type of person that trades in every few years so I have had my share of dealing with car dealerships. Concord Nissan surpasses any I have ever been to. From the sales team to the super service team and everyone behind the scenes they are truly Top Notch!! They make me feel like family (the family you actually like ;) Go there. Trust them with your business. You will be impressed. I promise. More