Concord Nissan

I believe my successful 15+ years as a Customer Service Manger qualifies me to make the following opinion public. I have never been treated so rudely in my life as by Concord Nissan's Service Manager. I h Manger qualifies me to make the following opinion public. I have never been treated so rudely in my life as by Concord Nissan's Service Manager. I had to call multiple times over the course of two months just to get them to address the issue with the NEW Murano I had bought from Concord Nissan. On calls, and messages left for service, he kept blowing me off, telling me I didn’t have a problem, or telling me that they were “too busy” to return phone calls, so I called sales, and asked an employee to call service with me on the line, so he could hear the conversation.. He has stunned and told me I would be receiving a call from the Owner. However rest assured that NO phone call from the Owner ever came, NO corrective action was taken on my vehicle problem, and their obvious customer service "problems" continue on. If they were the last Nissan dealership on earth (and xxxx had already frozen over)…..I would still rather WALK than do business with a company who has utter contempt for their customers. More

I called this dealership for a service appointment. I told the guy on the phone what was going on with my car and what I thought was the problem (which, by the way, is part of a Technical Service Bulleti told the guy on the phone what was going on with my car and what I thought was the problem (which, by the way, is part of a Technical Service Bulletin). Very rude and told me that they don't take orders from the customer and will diagnose the car themselves. I told him that I had taken the car to another dealership and they also tried to fix the problem with repairs that didn't actually fix the problem. I then asked if I would have to pay for any "repairs" they make that don't actually fix the problem. He responded that I would have to pay for the repairs. Said some nonsense that it "wasn't a good deal" for them if I tried to diagnose the problem and then don't want to pay for repairs. He then told me to take the car someplace else and hung up on me. I have dealt with a lot of car dealerships for purchase and service and I have never been compelled to write a negative review. This service guy from Concord Nissan was unbelievably rude. I guess they don't expect/want their customers to be knowledgeable. Sorry, Rude Service Guy, but of course I don't want to pay for repairs that don't fix the problem....especially when you won't even acknowledge what I think the problem might be. How about a simple, "okay, we can check that" even if you don't even think that's the problem? Don't argue with me like I can't possibly know anything about my car. It's called customer service and satisfaction and it is lost at Concord Nissan. More