Concord Nissan

I have bought two cars from here and recommended this place to several other people. Some of my family members have bought cars here as well. The sales department is absolutely wonderful. The owner ca place to several other people. Some of my family members have bought cars here as well. The sales department is absolutely wonderful. The owner came out and spoke with me personally and the sales man was also very helpful. I told them how much I wanted my monthly payment to be and they did their best to get it down to where I wanted it. I can't say enough great things about their SALES department! The service department is a whole other story. Extremely RUDE, and ridiculously SLOW!! Every time I would go there even for an oil change they would give me a list of things that need to be replaced/repaired. The last time they told me I needed $800 worth of work so I brought it to a mechanic and the mechanic told me I didn't need ANY of that stuff!! It's almost ALWAYS the same guy sitting there to take my keys when I go there and he talks to me like I'm a complete idiot and is condescending. If I was the manager, I would fire him on the spot. At first I thought he was having a bad day, but then I realized he was like that EVERY time I went in! They advertise car washes with every visit but half the time they don't even do that. I never even bothered asking them about it because then I would have to sit there ANOTHER hour and a half waiting for it. They also advertise free inspections...well of course....because they will tell you that you need $3k worth of work done when you DON'T! Bottom line: BUY your car there, but do NOT have any repairs/inspections/maintenance work done there. More

Poor customer service adam treated me like I was worthless and not worth his time had to fight to get the price I wanted overall poor dealership worthless and not worth his time had to fight to get the price I wanted overall poor dealership More

I can't say enough great things about this dealership. I have purchased 2 cars from them and my extended family has purchased another 4 combined. We will never go to another dealership. Price is always the have purchased 2 cars from them and my extended family has purchased another 4 combined. We will never go to another dealership. Price is always the lowest we can find. The customer service is top notch. No pushy sales tactics, no hidden costs, warranties that actually cover the things that go wrong!!! Service department always gets me in right away with a smile. Car washes with routine maintenance, after so many oil changes you get one free (don't remeber exactly how many), free inspections for life! The dealership was just redone and it is state of the art. You pull right in to the service drop off so you don't have to get out in the snow or rain!! More

I was in the market to trade my impractical 2010 Nissan Altima Coupe in favor of a new Frontier pick up truck. I dealt with Megan Shaw as my sales rep. Meg was very attentive to what I was looking for in a Altima Coupe in favor of a new Frontier pick up truck. I dealt with Megan Shaw as my sales rep. Meg was very attentive to what I was looking for in a vehicle and took the time to listen to my concerns. She was very friendly and answered all questions in a professional and respectful manner. Unfortunately the dealership was unable to secure me with financing due to my bruised FICO score and lack of cash. Although my truck deal fell through, I would highly recommend this dealership. I thank everyone at Concord Nissan for doing their best to get me a financing deal. More

My husband and I needed a bigger car for our growing family and Concord Nissan gave us just that. We had a great overall experience and feel that we were treated very well. The sales person actually dro family and Concord Nissan gave us just that. We had a great overall experience and feel that we were treated very well. The sales person actually dropped the car off to us and went through all the paperwork at our home. Which anyone with 2 children knows helped out greatly.The sales person was kind, considerate and very friendly through out the entire process. The car was brought to us looking immaculate; we would have never known it was used just by looking at it. We are very pleased with our experience at Concord Nissan and would recommened them to everyone for a great car buying experience. More

This was the best car buying experience I have ever had, everything that was discussed on the internet they fufilled completely. My salesperson,Beth was very professional and knowlegeable. I didn't have to everything that was discussed on the internet they fufilled completely. My salesperson,Beth was very professional and knowlegeable. I didn't have to wait hours to drive my new car off the lot. Everything was ready for me when I arrived. Dennis went through all my paper work and explained everything. I left there feeling very excited about my new vehicle. I will recommend them to all my friends and never buy a car anywhere else. More

I believe my successful 15+ years as a Customer Service Manger qualifies me to make the following opinion public. I have never been treated so rudely in my life as by Concord Nissan's Service Manager. I h Manger qualifies me to make the following opinion public. I have never been treated so rudely in my life as by Concord Nissan's Service Manager. I had to call multiple times over the course of two months just to get them to address the issue with the NEW Murano I had bought from Concord Nissan. On calls, and messages left for service, he kept blowing me off, telling me I didn’t have a problem, or telling me that they were “too busy” to return phone calls, so I called sales, and asked an employee to call service with me on the line, so he could hear the conversation.. He has stunned and told me I would be receiving a call from the Owner. However rest assured that NO phone call from the Owner ever came, NO corrective action was taken on my vehicle problem, and their obvious customer service "problems" continue on. If they were the last Nissan dealership on earth (and xxxx had already frozen over)…..I would still rather WALK than do business with a company who has utter contempt for their customers. More

I called this dealership for a service appointment. I told the guy on the phone what was going on with my car and what I thought was the problem (which, by the way, is part of a Technical Service Bulleti told the guy on the phone what was going on with my car and what I thought was the problem (which, by the way, is part of a Technical Service Bulletin). Very rude and told me that they don't take orders from the customer and will diagnose the car themselves. I told him that I had taken the car to another dealership and they also tried to fix the problem with repairs that didn't actually fix the problem. I then asked if I would have to pay for any "repairs" they make that don't actually fix the problem. He responded that I would have to pay for the repairs. Said some nonsense that it "wasn't a good deal" for them if I tried to diagnose the problem and then don't want to pay for repairs. He then told me to take the car someplace else and hung up on me. I have dealt with a lot of car dealerships for purchase and service and I have never been compelled to write a negative review. This service guy from Concord Nissan was unbelievably rude. I guess they don't expect/want their customers to be knowledgeable. Sorry, Rude Service Guy, but of course I don't want to pay for repairs that don't fix the problem....especially when you won't even acknowledge what I think the problem might be. How about a simple, "okay, we can check that" even if you don't even think that's the problem? Don't argue with me like I can't possibly know anything about my car. It's called customer service and satisfaction and it is lost at Concord Nissan. More