Concord Mazda

Overall, my experience with this dealership was above average, despite a few frustrating aspects of the buying process. Jordi, my salesperson, was helpful, professional, and straightforward throughout average, despite a few frustrating aspects of the buying process. Jordi, my salesperson, was helpful, professional, and straightforward throughout the experience. He answered my questions, provided clarification when I asked, and treated me with respect. My biggest concern was the dealership's sales practices. Even after I clearly declined certain add-on products and services, they continued trying to include them. I found this frustrating and felt that my decisions as a customer were not fully respected. Once I said no, I expected that decision to be accepted without continued pressure. In general, I'm not a fan of the traditional dealership experience because it often feels like profit is prioritized over the customer's best interests. That said, compared with many dealerships I've encountered, this one was more professional than most. As a woman, I pay close attention to whether I'm treated with respect and taken seriously during the car-buying process. I made it clear from the beginning that I would not tolerate sexism or racism and would leave if I experienced either. Fortunately, that was never an issue. Jordi treated me professionally and respectfully throughout our interactions, and I appreciated that. More

Repeat customer since 2014, my Mazda 3S Hatchbak Touring just surpassed 185K in large part because of the service staff here in Concord. Thank you for another worry free customer experience. just surpassed 185K in large part because of the service staff here in Concord. Thank you for another worry free customer experience. More

The biggest problem I encountered was cars were not serviced in the order they were scheduled. I brought my car in at 10:00a, and because I didn't wait in the waiting room, every other car was serviced serviced in the order they were scheduled. I brought my car in at 10:00a, and because I didn't wait in the waiting room, every other car was serviced prior to mine. I feel it is imperative that cars get serviced in order of appt. Just because I didn't wait in the waiting room should have no bearing on when my car is ready. As a matter of fact it wasn't ready until closing time. That was completely unacceptable. More

I received great customer service from the service manager Trevor and Jonathan. The actual car repairs went well too. manager Trevor and Jonathan. The actual car repairs went well too. More

Excellent Service. Takes care of customers and gets the job done right. Thank you Concord Mazda Takes care of customers and gets the job done right. Thank you Concord Mazda More

I took my CX 90 for oil change, Erik has been my service advisor since day one, He was not in his front desk...was so busy attending other customer at that time. Awesome guy. I stand and wait no big deal... advisor since day one, He was not in his front desk...was so busy attending other customer at that time. Awesome guy. I stand and wait no big deal...then Elijah asked and offer his help. Good man, Thanks Elijah. the service was done in a little over 1 hour. Fast, efficient and reliable service. What else, Friendly staff. Definitely recommended. Awesome!! More

Always a pleasant experience when visiting concord Mazda 10/10 would recommend thank you again 10/10 would recommend thank you again More

Marie was a wonderful sales person. She was patient and explained every feature and the differences between the various model. She followed up in a nice way without a lot of pressure She was patient and explained every feature and the differences between the various model. She followed up in a nice way without a lot of pressure and was clear with what discounts she could or could not do. The only area that was less than 100% was we waited for over 30 minutes to meet with the finance manager to sign the paperwork. Once we met with him he was great so the end result was good but the wait was unnecessary and seemed to be caused by just Marie and him not communicating adequately. More

Concord Mazda got my CX-5 in tip top shape for a summer road trip. They kept me informed about what my car needed, I won't take it anywhere else! road trip. They kept me informed about what my car needed, I won't take it anywhere else! More

experience was great, as always. .. clear communication, expectations set and met and no pressure... Jonathan was great, as always .. clear communication, expectations set and met and no pressure... Jonathan was great, as always More