Concord Honda - Service Center

Great service advisor. Met me at my car and got process going as soon as I drove in. I was updated on what the needed repairs were and work was done as promised. I have a 2002 CRV and have been having it going as soon as I drove in. I was updated on what the needed repairs were and work was done as promised. I have a 2002 CRV and have been having it serviced here since I bought it. More

The five stars is for the service advisor but not the dealership itself. Two years ago our van needed new tire and I was reluctant to have Concord Honda provide the service. The reason: we had purchas dealership itself. Two years ago our van needed new tire and I was reluctant to have Concord Honda provide the service. The reason: we had purchased tires previously and were charged for rotations, etc. The service manager swore that the tires would have comparable maintenance provided by other Tire Shops, such as Big O. Yesterday I went to Concord Honda and the advisor found a nail in the tire. Concord Honda was going to charge me $42. Big O and other tire shops do not charge for such repairs. I informed the service advisor of the conversation that occurred two years ago. He did not charge for the tire repair. Concord Honda does not seem shy in charging high prices for minor maintenance. My daughter had her air and cabin filter replaced for a steep price of $150. The filters cost a total of about $50 so this left $100 for labor. The physical replacement of the filters combine takes approximately 10 minutes. Essentially, my daughter paid $600 an hour to replace two filters. I taught my daughter how to replace the filters so she would not be taken advantage of by Concord Honda. I did receive a phone call by Concord Honda on my complaint involving my daughter's treatment. I was informed that a service manager would be in touch but no contact was made. My car is under warranty so some repairs need to occur at the dealer but it seems a person needs to constantly be on their toes and watch for the unethical pricing, misleading statements, and price gouging. The service advisor handled the situation very well and receives 5 Stars; its the dealership management that' seems to be the problem. More

The service advisor needs to be a little more professional when talking with customers. Initially, she booked my appointment at 3:30 pm. I had to postpone it to 4:30 pm later by calling their off professional when talking with customers. Initially, she booked my appointment at 3:30 pm. I had to postpone it to 4:30 pm later by calling their office in Concord. The next day when I showed up for servicing she insisted "I told you to come at 3:30 pm as I have to order parts before 4:00 pm". She was not in a position to listen to the customer's reason for postponing. More

Sergio does not know how to operate a phone. When the call came in that the car was finished, my husband called him back because he had some questions for Sergio. He left many messages for Sergio, but he call came in that the car was finished, my husband called him back because he had some questions for Sergio. He left many messages for Sergio, but he never returned the call. It is very rude and disrespectful not to return a phone call. It doesn't take that long. More

This service Center was fantastic! Great service and they were able to fix all the problem that my car was having and it didn't cost an arm and a leg. So happy to have a working car again. were able to fix all the problem that my car was having and it didn't cost an arm and a leg. So happy to have a working car again. More

Everyone is always very nice and welcoming. Had my first service done and Kenji was very knowledgeable and courteous. I will definitely be back for future service needs. service done and Kenji was very knowledgeable and courteous. I will definitely be back for future service needs. More