Concord Honda - Service Center

Service We took our Honda Pilot in for routine maintenance. Rick was our service advisor has he has been over the last year. He provides exceptional customer We took our Honda Pilot in for routine maintenance. Rick was our service advisor has he has been over the last year. He provides exceptional customer service, he is friendly and his knowledge on the services and recommendations is outstanding. More

Amazing and fast service Great and very friendly customer service. It was fast and Skarland Kamm was very helpful in everyway, she made sure all my questions were answered and Great and very friendly customer service. It was fast and Skarland Kamm was very helpful in everyway, she made sure all my questions were answered and I was comfortable in waiting for my car. More

Friendly and welcoming service I received a recall notice for my Accord and needed the battery to be replaced. Christian was very welcoming and fast. My appointment was in the after I received a recall notice for my Accord and needed the battery to be replaced. Christian was very welcoming and fast. My appointment was in the afternoon, so the service center was very busy and there’s was a lot going on. Christian was very focused to get the service paperwork processed so I wasn’t waiting around. He called me when my car was ready and had someone pick it up in a short amount of time so I wasn’t awkwardly waiting around for my car. My overall experience was very pleasant. I usually am at service centers where I have to wait forever because things are out of place or there’s no one around to assist. Definitely will be back! More

Service Great The Service Adviser, Mr. Wasif Khan always listen, frank, and thorough in the service and/or repair recommendation findings by the technician/mechanic The Service Adviser, Mr. Wasif Khan always listen, frank, and thorough in the service and/or repair recommendation findings by the technician/mechanic. He will tell me if the repair is needed immediately or can wait for the next schedule service. He is honest and customer oriented employee that’s why I always bring my Pilot for service even I have to wait for 3-4 hours. Likewise I always request for mechanic, Mr. Ken Hendrix. More

Wasif Khan - Superior service I’ve been going to Concord Honda since we got my wife’s car about 10 yers ago. Last series of repairs were costly, but necessary since the kids are t I’ve been going to Concord Honda since we got my wife’s car about 10 yers ago. Last series of repairs were costly, but necessary since the kids are transported in her car. Wasif was straight forward and explained what needed to be done. Whenever I have any issues, Honda has been able to work diligently to figure out any issues. More

Great experience again!! As usual , another great service provided by Convord Honda with service advisor Wasif Khan!! Always goes the extra mile to make sure the customer is s As usual , another great service provided by Convord Honda with service advisor Wasif Khan!! Always goes the extra mile to make sure the customer is satisfied!! Very professional!! Customer for life! More

I have my 2012 Accord V6 serviced here and always satisfied. Wasif has always taken great care of service that I need and has always discussed his thoughts with me. The day before I had a road trip, I experienc Wasif has always taken great care of service that I need and has always discussed his thoughts with me. The day before I had a road trip, I experienced a problem and Wasif fit me in whisk I appreciated as they were very busy. More

Car Service Concord Honda was professional and prompt. Skarland was a joy to work with and she kept me updated with everything going on with my car. I highly reco Concord Honda was professional and prompt. Skarland was a joy to work with and she kept me updated with everything going on with my car. I highly recommend! More

SOO helpful My daughter bought a neighbor's 2000 CR- V with 115K miles on it and needed work before we drove it 2000 miles to college. The first dealer we calle My daughter bought a neighbor's 2000 CR- V with 115K miles on it and needed work before we drove it 2000 miles to college. The first dealer we called put me on hold for a long time. I finally hung up and called Concord Honda. They answered right away and had "the time of day" for all our questions. Work was done well, just what we needed, and not more, Staff we encountered all friendly and professional. We highly recommend Concord Honda and thank them for their help just before a stressful move. The car made it across country just fine, by the way :) More

Oil Change and Tire Rotation Hello ALL! I would have provided 5 stars but... I am giving 4 stars because of the following: Costumer service = Great! Shuttle service = Excell Hello ALL! I would have provided 5 stars but... I am giving 4 stars because of the following: Costumer service = Great! Shuttle service = Excellent! Timely service = Yes! Only point of concern: The technician whom serviced my vehicle informed my clerk that I was missing a transmission dipstick. I thought this was odd. this was the first time I've ever heard of such a thing, but I am not a mechanic, so I trust that Honda Specialists know what they are saying and looking for, since they work on Hondas all day, everyday. I moved forward by ordering a transmission dipstick (they didn't have any in stock). I came in two days later when the item arrived and I asked the Parts guy to help me locate the hole where the dipstick should be placed. He didn't know and so he asked a technician. The technician came out and looked and saw that there was already a dipstick in place. Thankfully- It was never missing and I was able to return the item with ease. On the other-hand, how can a seasoned technician inform me and the clerk that I was missing as dipstick, when it was clearly in sight? I lost time from work, energy and could have spent my morning more productively instead of running around like a dipstick. =) TTT More