Concord Honda - Service Center

A+ Service! Made an appointment with Service Advisor, Chris Garcia, for track day inspection/certification, oil change, transmission fluid change, and brake pad e Made an appointment with Service Advisor, Chris Garcia, for track day inspection/certification, oil change, transmission fluid change, and brake pad eval. Sounded like a lot of work thrown at them and was concerned about them starting the work late and taking all day. The car was taken in right away as scheduled, Walked to get some coffee and the car was done before I returned. Chris provided a full report and completed documents I needed for an upcoming event. More

Great experience Excellent service IJ was very friendly and professional I definitely recommend Concord Honda From my entrance to the service to the end of it it Excellent service IJ was very friendly and professional I definitely recommend Concord Honda From my entrance to the service to the end of it it was excellent experience I wish I have same advisor every time I service my car at Concord Honda! More

Concord Honda BEST Service department! Went in to have oil change and tire rotation... Second Honda Accord from Concord Honda... Great service... Friendly people... BEST Service department! Went in to have oil change and tire rotation... Second Honda Accord from Concord Honda... Great service... Friendly people... very happy with my experience there... More

Great Service I have been seeing Richard Johnson for several years. Rich has taken care of me for years, and I'm very pleased with his work. (New service advisors I have been seeing Richard Johnson for several years. Rich has taken care of me for years, and I'm very pleased with his work. (New service advisors could learn a thing or two from him!) More

Wouldn't go anywhere else! I have had my last 3 Hondas serviced by Concord Honda and have always been very pleased with their work. My service rep, Wasif Kahn, is courteous, pr I have had my last 3 Hondas serviced by Concord Honda and have always been very pleased with their work. My service rep, Wasif Kahn, is courteous, professional, knowledgeable and super helpful. He is always responsive to questions and he provides excellent advice regarding the upkeep of my cars. It is a pleasure to work with him. More

Great customer service The service advisor Rick Kreiser, was very professional and he took the time to explain what needed to be done in my vehicle. The service was better t The service advisor Rick Kreiser, was very professional and he took the time to explain what needed to be done in my vehicle. The service was better than what I usually get from the winter Honda in Antioch. More

Service on Saturday not ideal Saturday service is not ideal, the dealership over books appointments, an oil change takes 3 hours!!! I waited 1 hour to be picked up by the shuttle Saturday service is not ideal, the dealership over books appointments, an oil change takes 3 hours!!! I waited 1 hour to be picked up by the shuttle service! Awful experience. More

Kenji did a great job! Regular maintenance can be a pain and often going to a dealership can make you feel like you're going to be taken advantage of. I definitely did not f Regular maintenance can be a pain and often going to a dealership can make you feel like you're going to be taken advantage of. I definitely did not feel that this time around and that has everything to do with Kenji and his ability to minimize anxiety with fact and help create an executable maintenance plan. More

Poor service, terrible follow up, slow repairs So ya this service center had my car for almost 2 weeks. I called my service advisor to follow up because she never called me. I left her a message sh So ya this service center had my car for almost 2 weeks. I called my service advisor to follow up because she never called me. I left her a message she never called me back. I then called another advisor they called me back but never left a message. The manager of the service department finally returned my call the following afternoon. They needed to replace the blue tooth hands free system and navigation unit it took 4 Days to get the part and another 2 for them to be installed. They originally offered me a rental initially I turned it down but then had a change in plans we’ll guess what I called them back to make arrangements to get on and guess what never was called back the left me with a borrowed vehicle from a friend that had no a/c and the weather was over 100 it made the 1.5 hour car ride sooo enjoyable!! I’ll never go back to Concord Honda luckily there is another Honda Service center the next town over I’ll be going there from now on! More

Horrible Experience My experience was horrible to say the least. I made an appointment for my 2013 Honda Accord for a recall issue. When I arrived at 10:15 am I waite My experience was horrible to say the least. I made an appointment for my 2013 Honda Accord for a recall issue. When I arrived at 10:15 am I waited 30 minutes for someone to even acknowledge I was there and that was after I had to ask if I needed to reschedule. There were guy's walking around talking about what they had planned for the upcoming weekend etc. Then I was told it would take 2 hours. Once I got shuttled home I never received a call so I called the dealer at 1pm just to get routed around in the phone system five times. Once I actually was able to get a person to speak to me instead of transferring me or putting me on hold for a length of time I was told, "we are extremely busy." I told the gal I had my car there and it should have been ready an hour ago. Again, I was asked to hold for her to check. She stated it wasn't ready but should be soon. I asked if she could have a shuttle come get me and I would wait at the dealership. She replied, "yes, someone would be on there way." An hour later I called back inquiring about the shuttle and a gal said, "she could not find the driver." At this point I am late for work and I have no car. Out of complete frustration I asked to speak to the manager. Scott took the call and stated, "he would have a couple of his guys drive my car to me." After I hang up I receive a call from the shuttle driver that he is out in the front of my home. I told him what Scott had said and asked that he get in contact with Scott. Ten minutes later (2:30pm) 4 hours after dropping off my car - my car was delivered to my home. This is completely unacceptable and there is no excuse for something like this to happen. It seems like one hand doesn't know what the others is doing over there. I will NEVER return to that dealership again. More