Concord Honda - Service Center

UNUSUALLY SLOW SERVICE I have usually had good and timely service from Concord Honda. However, On December 31 I took my Ridgeline in for an oil change and tire rotation whi I have usually had good and timely service from Concord Honda. However, On December 31 I took my Ridgeline in for an oil change and tire rotation which took 3 1/2 hours to complete! I had an appointment and it appeared that many customers without appointments had come in for service that day and were accommodated the same as those with appointments. It also looked like the service department was understaffed that day. I waited with my vehicle for 30 minutes just to be greeted by a service representative to write up my order. I had no choice but to waste the entire afternoon for my minor service to be completed since the dealership has a policy not to offer shuttle service for people living more than 10 miles away (I live 12 miles away across the Benicia Bridge). My service rep did his best to keep me updated and apologize for the slow service but the situation seemed very difficult for him as well as the customers. I will go back to Concord Honda the next time I need service, but if I have a similar experience again I will search for another dealership. More

Great Service at Concord Honda My vehicle was due for its B1 Service and I also had an issue with the side mirrors not returning to the normal position after being tilted for revers My vehicle was due for its B1 Service and I also had an issue with the side mirrors not returning to the normal position after being tilted for reverse driving. Wasif was very attentive and heard the chattering noise when the mirrors were going up back into position. I appreciate the effort he took in making sure that the motors were replaced to fix the problem. This was a safety problem as a couple of times they stuck in the down position in a parking lot at night. While I could move them into place by hand I looked at this as a safety issue. Wasif listened to my concern, and made sure the mirrors were fixed. I have always had a great experience having my Honda serviced here. Happy Holidays to al More

Excellent customer and vehicle care. Concord Honda provided a 4 wheel alignment on our 2010 4WD CR-V on short notice, efficiently, reasonably priced and I was able to enjoy coffee & a dou Concord Honda provided a 4 wheel alignment on our 2010 4WD CR-V on short notice, efficiently, reasonably priced and I was able to enjoy coffee & a doughnut in the waiting area. Our service technician was terrific. Highly recommended! More

Service Advisor My service advisor Wasif Khan did the extra mile to research to verify if I have a Honda Care when it is not showing on my file. He did some phone cal My service advisor Wasif Khan did the extra mile to research to verify if I have a Honda Care when it is not showing on my file. He did some phone call and find out I had one.Saved me some money. Wasif is very helpful and courteous.Thanks. More

Excellent staff exceptional service Corey was great during my visit. When additional service were need for my car beyond what I had come in for he explained what was needed and the costs Corey was great during my visit. When additional service were need for my car beyond what I had come in for he explained what was needed and the costs and got everything done timely. I have always have excellent service when visiting Concord Honda. More

Routine Oil Change Went in for a routine oil change, was helped by Wasif who was friendly and pleasant. Turns out my car needed more than just an oil change. Wasif took Went in for a routine oil change, was helped by Wasif who was friendly and pleasant. Turns out my car needed more than just an oil change. Wasif took the extra time to explain why each item was needed and how it will benefit my vehicle in the future. Grateful for his excellent customer service. More

Ask, Done, Pay, a 10-Star I bought my Honda here since June 2016. Concord Honda has been taking care of my car ever since even though I live about 32 km away. I refuse to let I bought my Honda here since June 2016. Concord Honda has been taking care of my car ever since even though I live about 32 km away. I refuse to let any other shop to "touch" my car. I highly recommend this Concord Honda to anyone. You will be pleased with them. More

Positive experience Kenji was my service writer. he is fairly new at this Hondo location. He is personable remain in contact with MIE letting me know what was going on Kenji was my service writer. he is fairly new at this Hondo location. He is personable remain in contact with MIE letting me know what was going on timewise for parts that need to be replaced under warranty. He went the extra mile With a smile More

Great service Concord Honda takes excellent care pf my honda accords. This time there was a software update on my new accord & they washed my car for me too. Very Concord Honda takes excellent care pf my honda accords. This time there was a software update on my new accord & they washed my car for me too. Very nice experience even though it was terribly busy there on a Saturday. More

great servive competent staff all around. fine experience. have used their service before and found all experiences to be satisfactory. would use them again and competent staff all around. fine experience. have used their service before and found all experiences to be satisfactory. would use them again and for purchasing another car. More