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Concord Honda - Service Center
Concord, CA
246 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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246 Reviews of Concord Honda - Service Center
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October 28, 2019
NOT IMPRESSED! Took my 2019 Insight in for what I feel is a manufacturer’s defect. Nothing major a part of the front end sticks out and will not stay fastened. But if I’m going to pay 30K I want the vehicle a manufacturer’s defect. Nothing major a part of the front end sticks out and will not stay fastened. But if I’m going to pay 30K I want the vehicle to not have defects, and if they do I expect the dealer to stand behind their product. This dealer does none of the above, the first time I brought it in they told me it was because I had hit something while parking, which is laughable. How fast does one pull into a parking spot and they assume I pull in which is rarely, I. back in. The second time they said they took the entire front end off and reassembled and that it was fine. When I picked it up it was EXACTLY. as it was when I dropped it off. Lazy mechanics, poor customer service. I will not be taking my car back to these crackpots, nor will I be recommending them to anyone. I have heard this same story from many people since then wish I had heard this before taking my car in. Save yourself the headaches and frustration and stay as far away from this dealer as possible More
by Greg
Employees Worked With
Service dept
October 17, 2019
Best service experience ever I took my Honda CRV in for its first service. From the minute I pulled into the service center, to when it was complete. Every part of the experience I took my Honda CRV in for its first service. From the minute I pulled into the service center, to when it was complete. Every part of the experience was the first rate. I couldn't be happier. More
by TLoker
Employees Worked With
Sophia
October 15, 2019
Oil change Excellent service and reasonable price. It didn't take me that long to wait for my car. I definitely recommend them to my friends and relatives. Excellent service and reasonable price. It didn't take me that long to wait for my car. I definitely recommend them to my friends and relatives. More
by HonCi
Employees Worked With
Kenji
October 14, 2019
Oil change Sandra was very helpful and informative of what was needed. She answered all my questions and addressed my concerns and legitimately understandable of Sandra was very helpful and informative of what was needed. She answered all my questions and addressed my concerns and legitimately understandable of what I needed. She made sure I was really taken care of. True meaning of Great Customer Service. Thank you Sandra. More
by YL
Employees Worked With
Sandra
October 04, 2019
My experience in servicing my car was excellent. We were given information, helped, questions answered, and Kenji were very friendly and professional. It was great. given information, helped, questions answered, and Kenji were very friendly and professional. It was great. More
by Margarita
Employees Worked With
Kenji
September 30, 2019
Bought a 2010 CR-V that had recalls for the front air bags. The entire experience was excellent and Kenji was very helpful and clear with his explanations. We will return for more service needs. bags. The entire experience was excellent and Kenji was very helpful and clear with his explanations. We will return for more service needs. More
by dhouser
Employees Worked With
Kenji
September 25, 2019
Terrific service advisor Mr. Rick Kreiser and staff Rick was awesome giving me all the options to service my vehicle. He was very honest from the very beginning until the closing of my service. I am v Rick was awesome giving me all the options to service my vehicle. He was very honest from the very beginning until the closing of my service. I am very happy with the work they did to my car. More
by Honolulu, HI.
Employees Worked With
Scott Macrae - Service Tech.
September 20, 2019
He was very helpful my adviser was Julian, I had a coupon that was expire and he gave me a new coupon. I am satisfied with the work they did in car. I highly recommended my adviser was Julian, I had a coupon that was expire and he gave me a new coupon. I am satisfied with the work they did in car. I highly recommended! More
by Angelina Delgadillo
Employees Worked With
Julian
September 18, 2019
Very satisfied. Wasif has been a pleasure and easy to deal with. He is the reason I take my car to get service there in Concord. I will be coming back. Wasif has been a pleasure and easy to deal with. He is the reason I take my car to get service there in Concord. I will be coming back. More
by hello kitty
Employees Worked With
Wasif
September 12, 2019
good service Mr Yanes was very helfull and did everything he could to have my work completed on time, it did take a little longer than expected, overall I m satis Mr Yanes was very helfull and did everything he could to have my work completed on time, it did take a little longer than expected, overall I m satisfied. More
by anab
Employees Worked With
Julian Yanes
