Concord Honda

Service Rich Johnson, Service Adviser is the best! He is kind, understanding and I would not go to anybody else. He has always taken care of me Rich Johnson, Service Adviser is the best! He is kind, understanding and I would not go to anybody else. He has always taken care of me More

Initial Interaction My first experience with taking my new HRV in was very disappointing. I dropped the car off to have leather seats added and was told I would be given My first experience with taking my new HRV in was very disappointing. I dropped the car off to have leather seats added and was told I would be given a loaner. The loaner was not from Honda but a rental company down the street They tried to give me a large SUV but the seat didn't go forward enough for me to reach the pedals. Then they tried to give me a large van, which I didn't feel comfortable with. Although there was a parking lot full of cars they said they didn't have anything else available. I ended up calling a relative to rescue me and loan me a car for a few days. I have been fully satisfied with the first three service experiences but do not expect a loaner from Honda. More

Service for 1998 Accord Coupe The overall experience was not favorable. The initial service contact did not keep us posted in a timely manner. Subsequent service was erratic rele The overall experience was not favorable. The initial service contact did not keep us posted in a timely manner. Subsequent service was erratic relevant to incurring new problems and then seeming confusion to correct. The initial service request was to remove and replace driver side visor and repair instrument cluster illumination. Visor and bulbs had to be ordered and was told we would be contacted when they came in. Never happened. After a few weeks I called and was advised the visor had come in but did not receive call to bring vehicle in for job. At that time I also left the coupe for the instrument panel work. I was told that bulbs were not in stock and had to be ordered. Again no call that the bulbs had come in until I called. When the instrument cluster work was completed, I went to pick-up the vehicle and discovered that the ignition key could not be removed from the ignition switch. They took the vehicle back and waited for a diagnosis. The switch was defected and so they R/R the switch and charged me for a new switch and re-programming. The switch is still not functioning properly as the driver can remove the key with the transmission in gear instead only when in "PARK" position. We were assessed over $700.00 for that debacle and a number of days having to return with the vehicle but with poor service to be contacted. I decided not to return to seek remedy on the key problem lest additional trouble is introduced that I would be again have to pay for when it is not my fault. Wasif, Svc Advisor on the second go around was very patient and helpful. He at least made efforts to call me with status and availability of the vehicle work. I would still recommend this dealership for sales and service work but I would be uneasy. I own a 2012 Ridgeline and I have not had any service needs, but I ..... More

Honda CRV -2018 I recently bought Honda CRV for best rate when compared with other showrooms. Good service, friendliness, good negotiation of price, good quality of w I recently bought Honda CRV for best rate when compared with other showrooms. Good service, friendliness, good negotiation of price, good quality of work, overall experience is good. More

Wiper Linkage Problem I recently went to this dealership for a periodic lube and oil change and to have my windshield wiper linkage repaired/replaced. Rick Kreiser was sup I recently went to this dealership for a periodic lube and oil change and to have my windshield wiper linkage repaired/replaced. Rick Kreiser was super helpful. The work was completed within the time estimate and under budget. There were absolutely no high pressure tactics or attempts to talk me into additional servicing beyond what was necessary. I was completely satisfied and will happily return to this dealership in the future. More

Smog test diagnosis Service Advisor was very helpful and patient. Went to local gas station to smog test. Test failed. Went back after 30 days to ensure mileage was highe Service Advisor was very helpful and patient. Went to local gas station to smog test. Test failed. Went back after 30 days to ensure mileage was higher from last time. Smog test failed. Gas station said to drive more or something else wrong with the car. Due to DMV smog test / registration due Feb, decided to go to dealership to see what's wrong since it's a newer car from 2012 with first smog test due. Dealer diagnosed it and drove it and retested smog, all passed. Service advisor was very good and so was the team. Shuttle service to and from my work was helpful too. I suggest never go to the local gas station to test for smog always go to the dealership they the experts! Great job Concord Honda! More

RICK IS AWESOME I took my car in to get an oil change and some interior lights. Rick not only made me an appointment that worked with my schedule, he was able to let I took my car in to get an oil change and some interior lights. Rick not only made me an appointment that worked with my schedule, he was able to let me know I needed tires really bad (there was a bubble in the rear and the others were in bad shape) and I also needed a engine mount. I have since been back because I got a razor in one of the tires. Concord Honda Service is Awesome, and they have the best assistant manager!!! More

My First Baby BIG THANK YOU to Mo. The process was fast & easy he helped me pick the PERFECT car just for me. This is my first car & it was very exciting to have o BIG THANK YOU to Mo. The process was fast & easy he helped me pick the PERFECT car just for me. This is my first car & it was very exciting to have one that met every standard i had in a car. ill never forget 1/8/18 when i was able to drive my car home. My hard work finally pays off; one less things off my bucket list. More

Service We took our Honda Pilot in for routine maintenance. Rick was our service advisor has he has been over the last year. He provides exceptional customer We took our Honda Pilot in for routine maintenance. Rick was our service advisor has he has been over the last year. He provides exceptional customer service, he is friendly and his knowledge on the services and recommendations is outstanding. More

Amazing and fast service Great and very friendly customer service. It was fast and Skarland Kamm was very helpful in everyway, she made sure all my questions were answered and Great and very friendly customer service. It was fast and Skarland Kamm was very helpful in everyway, she made sure all my questions were answered and I was comfortable in waiting for my car. More