Concord Honda

Sandra was helpful and to the point from booking the appointment to finishing the requested service in a very reasonable time. I was in and out in no time with very nice accommodation in waiting room. appointment to finishing the requested service in a very reasonable time. I was in and out in no time with very nice accommodation in waiting room. More

New Car I worked with Cristina to purchase a new car for the first time in 11 years. She was very helpful and made the process incredibly easy for me from st I worked with Cristina to purchase a new car for the first time in 11 years. She was very helpful and made the process incredibly easy for me from start to finish. I highly recommend Concord Honda. More

Very Good Service... little far from Excellence Giving 5 star , although it should really be somewhere between 4 and 5. First of all booking an appointment does not seem very binding: arrived on ti Giving 5 star , although it should really be somewhere between 4 and 5. First of all booking an appointment does not seem very binding: arrived on time , no cars on the "by-appointment" , one car on the "walk-ins" service lines; greeted by somebody just to tell me that "somebody" will get back to me, two more times people walked-by asking me if I needed help and I explained I was waiting to be checked-in, it took 20 minutes to get the attention of "somebody" initiating the check-in process. Time is important for everybody, if the crew is on a lunch-break, I would suggest to block the appointments timeslots on the application handling the booking. Second point: on top of the service needed (a routine one), I mentioned to the service advisor a "one of a kind" occurrence to the electronics in the car failing and apparently resetting on me (display saying "Please contact your service dealership immediately") , the nature of which could have been potentially an hazard. Unfortunately there was no follow up nor explanation on the troubleshooting followed to determine that unique incident was an inconsequential one-of-a-kind, issue. I guess the car firmware was checked against possible revision updates, but nothing was communicated back to the car owner. Tire pressure stated to be checked and set to 33psi, 12 days later all tires turned out to be at 30/31 psi or less with low tire pressure alert signal popping out in the dashboard; as if the check was never done. It is not a big issue, I consider that just an indication of poor attention to details. I certainly like Concord Honda and this will not tarnish the consideration I have for them. This is just a friendly feedback to help improve certain aspects of the service provided. Overall "front desk people" appear very friendly and genuinely willing to help. More

This was the best experience I have ever had. This was my first time getting a brand new car and Keon & Troy, my sales reps, Made sure that I was very well taken care of and happy with my decision. I even en first time getting a brand new car and Keon & Troy, my sales reps, Made sure that I was very well taken care of and happy with my decision. I even enjoyed working with the finance manager, funny guy! I definitely recommend this dealership. More

Knowledgeable salesman. Never felt rushed. Great conversation with everyone. Was there all day but it didn’t seem like it. Everyone was nice and fun to talk to. Would definitely refer concord Honda conversation with everyone. Was there all day but it didn’t seem like it. Everyone was nice and fun to talk to. Would definitely refer concord Honda to friends and family. More

Great Service! Went in to look at what cars they had to offer for purchase for my 19 year old daughter. It was her 1st car dealer purchase. She was extremely picky a Went in to look at what cars they had to offer for purchase for my 19 year old daughter. It was her 1st car dealer purchase. She was extremely picky and indecisive, and took about 3 weeks to decide. Luckily, we got Greg! He was so amazing to work with!!! Has the patience of a saint, and I can guarantee that if we are looking to purchase another car, we are going back to him!!! More

Best service experience ever I took my Honda CRV in for its first service. From the minute I pulled into the service center, to when it was complete. Every part of the experience I took my Honda CRV in for its first service. From the minute I pulled into the service center, to when it was complete. Every part of the experience was the first rate. I couldn't be happier. More

Oil change Excellent service and reasonable price. It didn't take me that long to wait for my car. I definitely recommend them to my friends and relatives. Excellent service and reasonable price. It didn't take me that long to wait for my car. I definitely recommend them to my friends and relatives. More

Oil change Sandra was very helpful and informative of what was needed. She answered all my questions and addressed my concerns and legitimately understandable of Sandra was very helpful and informative of what was needed. She answered all my questions and addressed my concerns and legitimately understandable of what I needed. She made sure I was really taken care of. True meaning of Great Customer Service. Thank you Sandra. More