Concord Honda

To clarify: I bought the car, but that was because of the car itself and sheer necessity, NOT due to the salesmanship of the dealer, or the quality of the experience. I scheduled a test drive for a used car itself and sheer necessity, NOT due to the salesmanship of the dealer, or the quality of the experience. I scheduled a test drive for a used car. Upon arriving on Thursday (7.27), we were greeted by Ali Maloky-- the designated salesman. TL;DR: - We were never invited inside while my family waited in the sun. - Ali quickly left after every question, forcing us to constantly ask for him to return. - When he did return for a question, he seemed bothered to have to communicate. - Ali tried to get us to sign the paperwork reviewing the condition of the car before we got a chance to inspect it-- as we asked to do. - Ali made a condescending comment when we tried to discuss some of the services to be done for the car (as it has smudges and scratches that could potentially be -- and were-- buffed out). Quote: "Clearly this is your first time buying a car." - Claimed the dealership could do NOTHING for the car-- which he quickly contradicted by servicing some marks, discoloration, and scratches. - We asked for an alternative salesman and were forced to continue working with him. Overall, the entire time it felt like he didn't want to deal with us and was very unwelcoming. I would not come here again to purchase a car, nor would I recommend it if you are in the market. More

Excellent experience. Our sales rep Leo Hawkins was knowledgeable and professional. He went above and beyond to get the car we wanted. Our sales rep Leo Hawkins was knowledgeable and professional. He went above and beyond to get the car we wanted. More

We w knew we would be in good hands the moment we arrived looking to purchase or lease a new vehicle. We had spoken to our sales representative, Ally, previously and knew we were at the right place arrived looking to purchase or lease a new vehicle. We had spoken to our sales representative, Ally, previously and knew we were at the right place with the right representative. More

Customer satisfaction is below average! The salesman wasn’t courteous regarding the cleanliness of the brand new vehicle I bought… saying that your dealership doesn’t have professional clea The salesman wasn’t courteous regarding the cleanliness of the brand new vehicle I bought… saying that your dealership doesn’t have professional cleaners… I expressed my concern and the response I got was not what I expected as as a person who just bought a brand new vehicle! And i was not offered any complementary free car wash or anything at any value of being a satisfied Honda car buyer! This would be my last time I will go to concord Honda dealership! More

The folks at Concord Honda were very courteous and efficient and the entire transaction went very smoothly. efficient and the entire transaction went very smoothly. More

Bought my first NEW Honda back in 2007 (Ridgeline), Got 340K out of it before it gave it up. So I went back to Concord Honda. Felt comfortable to work with them. 340K out of it before it gave it up. So I went back to Concord Honda. Felt comfortable to work with them. More

We had a great experience with the help of Prab. Left with a brand new civic touring. Left with a brand new civic touring. More

Nice selection of cars, We were looking for a Civic Sport. Ali was very knowledgeable and provided great customer service. Sport. Ali was very knowledgeable and provided great customer service. More

Absolutely the worst experience ever. Carolina the sales person wasn't professional and didn't know anything about the car that she was presenting to us. Carolina the sales person wasn't professional and didn't know anything about the car that she was presenting to us. More

I bought my 2017 Civic Hatchback at Concord Honda. The paint began peeling last April so I brought it to their service department. I was told by the service advisor, Jourdan Gregory, that I needed to The paint began peeling last April so I brought it to their service department. I was told by the service advisor, Jourdan Gregory, that I needed to get an estimate from their body shop. I did, the estimate was $3,750. She told me that Honda Corporate would need to decide if it was covered. Two weeks later she told me that she had to talk to her manager about when to bring my car in for the service. He was in a meeting and she would catch him after and call me back that afternoon. I never heard from her or anyone from Concord Honda service again, despite leaving many voicemails, emails, and chatting with their online chat person a couple of times, who assured me it would be taken care of. More