Concord Honda
Concord, CA
Filter Reviews by Keyword
By Type
Showing 686 reviews
Mike was great from start to finish, guided me through financing my car for the first time and was very knowledgeable and helped me strike a great deal with Honda! financing my car for the first time and was very knowledgeable and helped me strike a great deal with Honda! More
Efficient, friendly, and patient. Sales procedure is streamlined. Exceeded my expectations for a purchase of a car. . Would definitely recommend it to friends. Sales procedure is streamlined. Exceeded my expectations for a purchase of a car. . Would definitely recommend it to friends. More
Our sales person was great up to the point of the presentation of the written sales confirmation sheet. I was shocked at all of the extra charges listed. When I asked if my partner was aware of all o presentation of the written sales confirmation sheet. I was shocked at all of the extra charges listed. When I asked if my partner was aware of all of the additional charges (extended warranty, additional alarm, etc) and did he AGREE to them, there was silence. I asked twice. There was no answer to my questions. Then the hard sell started. I was unable to reach my partner by phone to get clarification and approval of all the additional expenses, and that is when the sales manager was asked to talk to me. There was a lot of pressure to sign that sales agreement right away and move the closing process along. He was obviously annoyed when I asked for clarification and details on each of the additional items, and that I wanted to READ what I was agreeing to. The manager (closer) was fidgety and looked nervous as the pressure was increasing. I was very uncomfortable, so I just said no to all of the add-ons. We love the car, but the purchasing experience was not pleasant. More
Since buying our first Honda vehicle at Concord Honda, we have received excellent care and support for our vehicles. The sales staff each time have been very friendly and handled our purchases with as much e have received excellent care and support for our vehicles. The sales staff each time have been very friendly and handled our purchases with as much ease for us as possible. Wasif in the service area has always provided us with excellent and honest service. we are definitely loyal customers in return! More