Competition Subaru of Smithtown

Uncaring and Uninterested Staff Went to this dealership first because it was closest to where I live. The employees there let me walk around for about 15 minutes without asking if I Went to this dealership first because it was closest to where I live. The employees there let me walk around for about 15 minutes without asking if I needed help. I finally asked the secretary if there was someone I could talk to about new car, she proceeded to call someone over who was just sitting at their desk reading a magazine. The salesman was uninterested in giving me an estimate on my trade in unless I signed paperwork with him first. I asked him why would I sign paperwork if I don't know how much you will give me for my car. Proceeded to say I can only give you an estimate, which was ridiculously low. Headed over to East Hills Subaru and purchased a brand new car one week later, where the staff was friendly knowledgeable, and had plenty of time and patience to inform me on the car that was best for my family and budget. More

Read this review before considering purchasing here I purchased my car here 11 months ago and have had only negative experiences from the sales department and finance manager. To start, my salesman Jeff I purchased my car here 11 months ago and have had only negative experiences from the sales department and finance manager. To start, my salesman Jeff Barkin was not knowledgeable whatsoever about the model I purchased. I should have trusted my gut instinct at the time and spent my money elsewhere. Instead, I did purchase the car. 2 months ago I met with the finance manager, to cancel the extended warranty I had purchased since my intentions for obtaining the vehicle long term have changed. He was pushy and kept trying to convince me not to cancel the warranty. The policy is able to be cancelled yet he kept trying to convince me that I was making a foolish decision. He was rude and too persistent and kept wasting my time. When he finally gave up, he claimed to have cancelled the policy. I found out this week that he never submitted the paperwork and I have now been charged $3500 mistakenly. Attempts to speak with this finance manager or any manager at all have remained fruitless. Every time I call they are "busy" or "in a meeting." Messages are not returned and no attempt has been made by anyone at this dealership to fix this fiasco. I finally contacted corporate Subaru to record my grievance and let them know how this dealership conducts business and treats its customers. Once the sales department sold me the car and made their money they stopped offering any customer service to me whatsoever. Subaru is helping with my case and confirmed that there are many other complaints in progress currently. Take my advice and avoid Competition Subaru altogether. They still owe me $3500 today and should be ashamed of how they treat customer. More

Rip off I used to like this dealer. I bought one of my cars and a Subaru warranty from them , but when it came to repairs they wouldn't cover anything and the I used to like this dealer. I bought one of my cars and a Subaru warranty from them , but when it came to repairs they wouldn't cover anything and the service manager Vince was really rude none compliant, would never call back unless they needed more money. They kept adding extra things to my bill after they opened up my whole car and giving me an invoice. After having it there for months I got my car back and then started hearing noises that weren't there when I first brought the car in. Totally unsatisfied. Unless you're in the area and NEED a simple oil change I would never go back there again. More

Awful Service We left a *refundable* deposit on a car and later decided we did not want to purchase from Competition Subaru. They claimed that a specific car was no We left a *refundable* deposit on a car and later decided we did not want to purchase from Competition Subaru. They claimed that a specific car was not available ANYWHERE on the east coast. The next day, we purchased that exact car about 10 miles away. We have contacted Phil 4x for a refund and each time, he fabricates an awful lie. We have filed a claim with our bank. Stay away! Poor customer service. More

Dishonest I purchased a used 2014 Subaru legacy 2.5i sport in august of 2015. The sales person suggested I have the car certified, and i chose to do so. When ch I purchased a used 2014 Subaru legacy 2.5i sport in august of 2015. The sales person suggested I have the car certified, and i chose to do so. When checking the tire pressure on my regular gas fill up i noted that the insides of both front tires were worn down completely. I scheduled a service for an oil change, to have my tires addressed, and to have the passenger headlight looked at because it points far right and lights up the side of the road, not in front of me. When I brought the car in, the gentleman at the front didn't have any information on my car or that I even had a 8:30 appointment, he took down the cars info and my concerns and said he would call me when he found something. I waited all day until 4:30 and decided to give them a call, I was told the car was on the lift and they would get back to me. Around 5pm i received a call saying I was all set to go, my oil change was done and I was right the tires are wearing unevenly in the front. I asked what the reasoning was for the uneven wear and the gentleman told me it that my alignment was a little off. I asked if the alignment was checked upon certification of the car 4 thousand miles ago and he informed me it was. I then asked if the tires were safe for me to drive on with my two year old son in the car and I was told "the tires need to be replaced and we suggest you do it much sooner rather than later" I then asked if I could have a print out of the alignment they did so I could see how far off it was, and when I go get an alignment I can make sure its correct. I was then told that they DO NOT have a machine for that in the dealership shop, and it was just EYEBALLED. So upon certification of the car, there was never an alignment done, it was eyeballed. The gentleman whom called me suggested I speak to the used car sales manager to see if "there is anything they want to do about it" I asked if the manager is there and if he could transfer me to him. I was told the manager Phil was busy with another customer and would call me back. Instead of Phil calling me back he had the same gentleman call me and tell me "tires are a wear item and there is nothing we can do about it" At this point I realized the headlights weren't even addressed, but I didn't even care because of how disgusted I was with the service, and lies. There is absolutely no reason why at my first oil change with the vehicle and only four thousand miles put on this "certified car" that I should be having to replace two tires. The used sales manager Phil and the Service manager Vince would not speak to me. I was told my car was ready to be picked up nearly 9 hours after my scheduled appointment, and nothing was done for me besides what i already knew and an oil change. More