
Competition Subaru of Smithtown
St James, NY
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We had the best buying experience!! It was so pleasent to buy a car from a women! Cathy our sales person was extremly knowledgable, personable and made us feel completely at ease. I was It was so pleasent to buy a car from a women! Cathy our sales person was extremly knowledgable, personable and made us feel completely at ease. I was very nervous about the financing. Dina was a doll. I was concerned about our credit rating and she made me feel like it's no problem well get you financed with out looking down on us and made us feel like there's nothing to be embarressed about. Kudos to Subaru,Cathy and Dina. We came because of the cars reputation and bought because of the outstanding service from these two wonderful people!! Thank you!! More
Excellent service by Jeff Barkan We recently leased our 6th Subaru Outback, the third one from this dealership. Aside from the fact that we absolutely love this car, Jeff is an excep We recently leased our 6th Subaru Outback, the third one from this dealership. Aside from the fact that we absolutely love this car, Jeff is an exceptional salesman who makes the process extremely easy every single time. Jeff is very kind, patient and professional. He took,his time walking us through every conceivable (financing) scenario and truly made us feel like he had our best interest at heart. When the time comes, we will definitely want to work with Jeff again. We highly recommend him for his expertise and very pleasant and kind manner. More
Jeff Barkam A great salesman On 8/4 /16 I was just about to purchase a Rav4. Just before returning to the dealer I stopped at Competition Suburu. Jeff introduced himself and I to On 8/4 /16 I was just about to purchase a Rav4. Just before returning to the dealer I stopped at Competition Suburu. Jeff introduced himself and I told him "I was just looking" Jeff's reply was that's fine but if you have any questions ,I will try to answer them . I started looking at the Forester and true to his word Jeff answered all my questions . I decided to take him up on his offer for a test drive. My wife accompanied me in the front of the vehicle while Jeff sat in the rear and very quietly pointed out the good points of the Forester. He never once knocked the Rav 4 . On returning. to the showroom I had decided the Forester was the way to go. We reached a deal very quickly. Jason the finance manager arranged my loan and again without any pressure he accpted my decisiion to forgo the extended warrany. The entire staff was professional and made a usually frustrating experience not too bad ( actually it was pretty good) More
Lack of proper document when cancelling service warranty. I asked my husband to contact the dealership to cancel the added security service agreement 2 days after I bought it with my 2016 Forester. The cost I asked my husband to contact the dealership to cancel the added security service agreement 2 days after I bought it with my 2016 Forester. The cost was added to the amount financed by Subaru Motors Finance / Chase at 0% for 36 months. Unlike the long written warranty contract, the only proof of cancellation I got was a plain piece of paper with a hand-written note "Cancelled service contract on 7/5/16". He asked if the bank loan contract will be amended due to the cancellation but was told that it's a bank matter, it can't be done and there will be no refund. The cost will just be deducted at the end of the bank loan and that the monthly payment will stay the same which will shorten the length of the loan. What I have for the cancellation was a piece of plain paper (no business heading, whatsoever), very unprofessional to my opinion. If there's a form for this purpose, why not use it? Is it true a bank loan agreement can not be amended or changed, like for this purpose? What assurance do I get, since I only have an unofficial piece of paper) that the cost of the cancelled service agreement will be credited to my auto loan. More
Good experience Sales consultant Norris Capobianco didn't pressure and provided car very similar to what we were looking for to test drive at our leisure. Colors in s Sales consultant Norris Capobianco didn't pressure and provided car very similar to what we were looking for to test drive at our leisure. Colors in stock didn't match inventory on hand so we ordered from factory. He was helpful in putting together order for exact car we wanted and said it would take 8-10 weeks (it took 9). We had priced via Internet so we got a good deal. Dealer took care of all the paperwork when car came in and was ready when we went to pick it up. Norris took his time showing us how all the features worked. Overall, an excellent experience. More
Excellent experience Professional, friendly & pleasant staff to work with. Our sales consultant, Tim McCrum, was very attentive, helpful & easy to work with. He definitel Professional, friendly & pleasant staff to work with. Our sales consultant, Tim McCrum, was very attentive, helpful & easy to work with. He definitely worked with us and made our decision a lot easier in choosing to get the Legacy. More
Best in Class I purchased my 2015 Crosstrek from Vinny and had a wonderful purchasing experience. Because of convienience I started using Donaldson for service. Fro I purchased my 2015 Crosstrek from Vinny and had a wonderful purchasing experience. Because of convienience I started using Donaldson for service. From day one I never had a good experience. Recently I had a wheel bearing that started making noise and took it to Donaldson's. First that charged me $69.95 for diagnostics and then quoted $650 for the replacement and install. I called Competition to get a quote and they told me it would be covered under warranty.. The service was completed today and what a great experience. I will never step foot at Donaldson's again and will definately have my vehicle serviced at Competition Subaru from now on. Thank you Competition, and Mary Spira for a great service experience, Emanuel Sammartino More
My sixth from this dealership Ordering my sixth Subaru from one dealership should speak volumes. First to the quality of the brand and secondly towards the dealership who has not Ordering my sixth Subaru from one dealership should speak volumes. First to the quality of the brand and secondly towards the dealership who has not only provided excellent sales service, even months after a purchase with a question and one problem, thanks Jeff Barkan, which was addressed immediately, to the service department which truly does go out of its way to please. This is not to say all dealerships are created equal. Hope your kicking yourself Metric, who years ago proved that their sales department was far less honorable that any car salesman joke. More
GOTTA SEE NORRIS AT COMPETITION I HAVE BEEN LOOKING FOR THE RIGHT PLACE TO BUY MY SUBARU; I HAVE BEEN AT A FEW DEALERS MOST OF WHICH MADE ME DISAPOINTED, IN THE KNOWLEDGE OF THE SALE I HAVE BEEN LOOKING FOR THE RIGHT PLACE TO BUY MY SUBARU; I HAVE BEEN AT A FEW DEALERS MOST OF WHICH MADE ME DISAPOINTED, IN THE KNOWLEDGE OF THE SALES STAFF AND PRICING. WHEN I WALKED INTO COMPETITION I WAS PROMPTLY GREETED BY NORRIS CAPOBIANCO. EVEN THOUGH I TOLD HIM I WAS FAMILIAR WITH THE LEGACY THAT I WAS WISHING TO BUY, HE DEMONSTRATED ALL THE FEATURES AND OPTIONS AVAILABLE, LIKE NONE OF THE OTHER DEALERSHIPS HAD DONE AND HAD ME TEST DRIVE THE CAR AGAIN TO MAKE SURE I WAS HAPPY WITH THE WAY IT DROVE. HE GAVE THE BEST PRICE AND MADE ME FEEL COMFORTABLE WITH MY CHOICE AND I AM HAPPY WITH MY NEW CAR. THERE WERE NO "SURPRISES" UPON DELIVERY AS I HAVE EXPERIENCED BEFORE. EVERYTHING WENT EXACTLY AS NORRIS EXPLAINED IT WOULD BE. I HIGHLY RECOMMEND ANYONE LOOKING FOR A SUBARU TO SEE NORRIS. More
They Get It ! Its actually nice to go to a dealer that take good honest care of you. I did not purchase my car from Competition but you would have know. Flawless Its actually nice to go to a dealer that take good honest care of you. I did not purchase my car from Competition but you would have know. Flawless service, friendly, and honest. They truly go the extra mile to make you happy. A very happy customer ! Mark V More