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Competition Subaru of Smithtown
St James, NY
583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 21, 2016
What A Pleasant Experience I'm not sure why this dealer doesn't have a much higher rating. We just bought a new Subaru Legacy there, and it was one of the easiest car buying exp I'm not sure why this dealer doesn't have a much higher rating. We just bought a new Subaru Legacy there, and it was one of the easiest car buying experiences we've ever had. We looked online for the configuration we wanted, and visited a couple of local Subaru dealers. I'm still amazed at how little some of the sales reps knew about their products. However, that was not the case at Competition: Our sales rep Eric knew his products, and was able to answer our questions. He was also very easy to deal with: no high-pressure sales tactics. We wanted a competitive price, which meant Eric got Lisa (Sales Manager) involved in the process. She was able to meet our expectations (better than the other dealers offers, and well below Edmunds). We completed the paperwork, and drove the new car home that day. Competition Subaru, you've made a fan! More
by kenkane
Employees Worked With
Lisa Sessa, Erik Tops
August 19, 2016
Jeff Barkan is the best! We recently purchased a Legacy 2017. It was our 1st time with this dealership. We lucked out that Jeff was our salesman. He is informative without b We recently purchased a Legacy 2017. It was our 1st time with this dealership. We lucked out that Jeff was our salesman. He is informative without being pushy. He put together a fair deal without any haggling! It was the easiest purchase of a car that we've ever made. I would recommend asking for Jeff Barkan. He made our car purchase a breeze! More
by tennis gal
Employees Worked With
Jeff Barkan
August 10, 2016
We had the best buying experience!! It was so pleasent to buy a car from a women! Cathy our sales person was extremly knowledgable, personable and made us feel completely at ease. I was It was so pleasent to buy a car from a women! Cathy our sales person was extremly knowledgable, personable and made us feel completely at ease. I was very nervous about the financing. Dina was a doll. I was concerned about our credit rating and she made me feel like it's no problem well get you financed with out looking down on us and made us feel like there's nothing to be embarressed about. Kudos to Subaru,Cathy and Dina. We came because of the cars reputation and bought because of the outstanding service from these two wonderful people!! Thank you!! More
by Regina
Employees Worked With
Dina, Cathy Kelleher
August 09, 2016
Excellent service by Jeff Barkan We recently leased our 6th Subaru Outback, the third one from this dealership. Aside from the fact that we absolutely love this car, Jeff is an excep We recently leased our 6th Subaru Outback, the third one from this dealership. Aside from the fact that we absolutely love this car, Jeff is an exceptional salesman who makes the process extremely easy every single time. Jeff is very kind, patient and professional. He took,his time walking us through every conceivable (financing) scenario and truly made us feel like he had our best interest at heart. When the time comes, we will definitely want to work with Jeff again. We highly recommend him for his expertise and very pleasant and kind manner. More
by Bkahn
Employees Worked With
Jeff Barkan
August 08, 2016
Jeff Barkam A great salesman On 8/4 /16 I was just about to purchase a Rav4. Just before returning to the dealer I stopped at Competition Suburu. Jeff introduced himself and I to On 8/4 /16 I was just about to purchase a Rav4. Just before returning to the dealer I stopped at Competition Suburu. Jeff introduced himself and I told him "I was just looking" Jeff's reply was that's fine but if you have any questions ,I will try to answer them . I started looking at the Forester and true to his word Jeff answered all my questions . I decided to take him up on his offer for a test drive. My wife accompanied me in the front of the vehicle while Jeff sat in the rear and very quietly pointed out the good points of the Forester. He never once knocked the Rav 4 . On returning. to the showroom I had decided the Forester was the way to go. We reached a deal very quickly. Jason the finance manager arranged my loan and again without any pressure he accpted my decisiion to forgo the extended warrany. The entire staff was professional and made a usually frustrating experience not too bad ( actually it was pretty good) More
by ang106
Employees Worked With
Finance manager Jason, Jeff Barkan
July 15, 2016
Lack of proper document when cancelling service warranty. I asked my husband to contact the dealership to cancel the added security service agreement 2 days after I bought it with my 2016 Forester. The cost I asked my husband to contact the dealership to cancel the added security service agreement 2 days after I bought it with my 2016 Forester. The cost was added to the amount financed by Subaru Motors Finance / Chase at 0% for 36 months. Unlike the long written warranty contract, the only proof of cancellation I got was a plain piece of paper with a hand-written note "Cancelled service contract on 7/5/16". He asked if the bank loan contract will be amended due to the cancellation but was told that it's a bank matter, it can't be done and there will be no refund. The cost will just be deducted at the end of the bank loan and that the monthly payment will stay the same which will shorten the length of the loan. What I have for the cancellation was a piece of plain paper (no business heading, whatsoever), very unprofessional to my opinion. If there's a form for this purpose, why not use it? Is it true a bank loan agreement can not be amended or changed, like for this purpose? What assurance do I get, since I only have an unofficial piece of paper) that the cost of the cancelled service agreement will be credited to my auto loan. More
by Beth Palma
Employees Worked With
Dina Gasparini, Business Manager; Tim McCrum, Sales
July 11, 2016
Good experience Sales consultant Norris Capobianco didn't pressure and provided car very similar to what we were looking for to test drive at our leisure. Colors in s Sales consultant Norris Capobianco didn't pressure and provided car very similar to what we were looking for to test drive at our leisure. Colors in stock didn't match inventory on hand so we ordered from factory. He was helpful in putting together order for exact car we wanted and said it would take 8-10 weeks (it took 9). We had priced via Internet so we got a good deal. Dealer took care of all the paperwork when car came in and was ready when we went to pick it up. Norris took his time showing us how all the features worked. Overall, an excellent experience. More
by Bobnic
Employees Worked With
Norris Capobianco, Jason
July 10, 2016
Excellent experience Professional, friendly & pleasant staff to work with. Our sales consultant, Tim McCrum, was very attentive, helpful & easy to work with. He definitel Professional, friendly & pleasant staff to work with. Our sales consultant, Tim McCrum, was very attentive, helpful & easy to work with. He definitely worked with us and made our decision a lot easier in choosing to get the Legacy. More
by real-review
Employees Worked With
Tim McCrum, Dina from finance, Norris
July 01, 2016
Best in Class I purchased my 2015 Crosstrek from Vinny and had a wonderful purchasing experience. Because of convienience I started using Donaldson for service. Fro I purchased my 2015 Crosstrek from Vinny and had a wonderful purchasing experience. Because of convienience I started using Donaldson for service. From day one I never had a good experience. Recently I had a wheel bearing that started making noise and took it to Donaldson's. First that charged me $69.95 for diagnostics and then quoted $650 for the replacement and install. I called Competition to get a quote and they told me it would be covered under warranty.. The service was completed today and what a great experience. I will never step foot at Donaldson's again and will definately have my vehicle serviced at Competition Subaru from now on. Thank you Competition, and Mary Spira for a great service experience, Emanuel Sammartino More
by Manny
Employees Worked With
Mary Spira, Danny Cano, Vincent Direnzo
May 10, 2016
My sixth from this dealership Ordering my sixth Subaru from one dealership should speak volumes. First to the quality of the brand and secondly towards the dealership who has not Ordering my sixth Subaru from one dealership should speak volumes. First to the quality of the brand and secondly towards the dealership who has not only provided excellent sales service, even months after a purchase with a question and one problem, thanks Jeff Barkan, which was addressed immediately, to the service department which truly does go out of its way to please. This is not to say all dealerships are created equal. Hope your kicking yourself Metric, who years ago proved that their sales department was far less honorable that any car salesman joke. More
by Joel
Employees Worked With
Jeff Barkan, Lisa Sessa
