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Competition Subaru of Smithtown
St James, NY
592 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 592 reviews
July 17, 2020
The service we received at Competition, but especially from Joe Giampietro, was fantastic. He didn’t try to sell us anything we didn’t need and got us a great deal. The car even came in earlier than expec from Joe Giampietro, was fantastic. He didn’t try to sell us anything we didn’t need and got us a great deal. The car even came in earlier than expected. We were very happy with the whole experience! More
by mcara28
Employees Worked With
Joseph Giampietro
July 09, 2020
My 1st non-stressful car buying experience I have been 2-3 dealership before I visited Competition Subaru at Smithtown. My experience with Jay Liardi was really great. No tricks, only straight I have been 2-3 dealership before I visited Competition Subaru at Smithtown. My experience with Jay Liardi was really great. No tricks, only straight talk which I loved. I ended up buying the used Prius from this dealership with no hassle. Thank you! More
by GaurangT
Employees Worked With
Jay Liardi
May 10, 2020
Poor service after owning a crosstrek fr 1 month So sales experience with Jeff was great. Had car one month and had bunch of alarms on dashboard. Dealer did call me to check vehicle because somehow t So sales experience with Jeff was great. Had car one month and had bunch of alarms on dashboard. Dealer did call me to check vehicle because somehow they got notified also of alarms. I called back and had to bring car in. As soon as I pulled up and in the middle of a pandemic, only rude comment was make sure to put gas in loaner. I am a RN working in an ER in middle of COVID. Had to take time off to go to dealer and now be inconvenienced by loaner. Asked for manager. Vinny was very rude to me. Honestly why does a one month old vehicle have a "sensor" issue as they called it. I go back 3 days later to get my car and again first words are "did you put gas in loaner". How about we are sorry this happened and we know how hard it is to work in a hospital right now". And no I did not put gas in loaner. Very disappointed in their attitude and customer service . They were awful quick prior month to convince me to trade in my 2 yr old Subaru to get this new one More
by Mims
Employees Worked With
Vincent Direnzo, Jeff Barkan
March 11, 2020
Unprofessional and Unethical Management The only positive part of my experience at this dealership was the salesperson Lisa Cain. She gets 5-stars. If I could, I would give the rest of the The only positive part of my experience at this dealership was the salesperson Lisa Cain. She gets 5-stars. If I could, I would give the rest of the staff a no star rating. On March 4th I negotiated a deal for the purchase of a new vehicle. My wife was trading in her crosstrek and upgrading to the Forester. On the scheduled day of pick up I presented the dealership with a Subaru Loyalty Program Coupon made out to me. Even after Lisa called the Subaru Corporate offices and confirmed that the coupon could be used by ANY family member living in the same household Chris Pompeo refused to accept the coupon unless I was included on the loan application. They continued to insist that the coupon could not be used unless I was on the loan. Also, upon my arrival to pick up the vehicle the Dan Archer tells me that he got us a better rate with a different lender without first asking my permission. This is after I clearly asked them to use the lender of my choice. Needless to say, after a nearly four hour ordeal I was so frustrated that I walked out and proceeded to a different dealership and purchased the car. The new dealership had no problem with the coupon and my request for a specific lender. More
by fjt1956
Employees Worked With
David Toomey, Lisa Cain, Dan Archer, Christopher Pompeo
February 20, 2020
Talk to Lisa Cain! If your are looking to buy or lease go in and talk to Lisa she is fantastic! I was out shopping with my sister on Presidents Day weekend because she h If your are looking to buy or lease go in and talk to Lisa she is fantastic! I was out shopping with my sister on Presidents Day weekend because she had been given an offer from Toyota to terminate her Corolla lease early. We decided to go to Competition Subaru because my sister liked the Impreza better than the Corolla and was hesitant to take Toyota up on there offer. Enter Lisa, not only did she get us the advertised lease deal for the Impreza, she got the dealership to pay off the remaining lease payments on the Corolla. Lisa genuinely cared that we got a good deal and did her best to make the negotiation process as painless as possible. Even after the car was purchased she completely went over the car with my sister and showed her how to setup everything. Highly recommend her and Competition Subaru! More
by Tom
Employees Worked With
Lisa Cain
January 27, 2020
Above and beyond We came to this dealership to look at Subaru outbacks. We worked with jay liardi and he was very pleasant. We decided to purchase the Subaru Outback We came to this dealership to look at Subaru outbacks. We worked with jay liardi and he was very pleasant. We decided to purchase the Subaru Outback. Jays knowledge and professionalism made our experience Flawless. We highly recommend completion Subaru. More
by Hangers
Employees Worked With
Jay liardi
December 19, 2019
They Don’t tell you car was in 2 Accident two of them fraud We bought a pre-owned car for $15,000 and asked if it was ever in an accident and they told us no then we find out it was not in one accident but in 2 We bought a pre-owned car for $15,000 and asked if it was ever in an accident and they told us no then we find out it was not in one accident but in 2 accidents they knew exactly what they were doing and try to rip us off but when we looked under the hood of the car we could see marks from the junkyard on parts this was a certified preowned car when we brought it to their attention they tried to play games with us and now we are going to court to sue them beware they are not honest people if you’re smart you’ll stay clear. If anyone wants further information they can contact me at PO Box 2056, Patchogue, NY 11772. I don’t want to see someone else taking advantage of. More
by A1chokerman
Employees Worked With
David Toomey
December 14, 2019
What an amazing experience! I got lucky enough (on Friday the 13th) to have Kirk as my salesman. He was incredibly patient, understanding, and kind. I also dealt with Howie who put my deal together. Although the 13th) to have Kirk as my salesman. He was incredibly patient, understanding, and kind. I also dealt with Howie who put my deal together. Although it was slightly over what I wanted to pay, he made me feel like he was looking out for me the whole time. I got an great deal and there’s no doubt I will be back to buy my wife’s car. More
by 2018 Subaru
Employees Worked With
Kirk Anderson
September 18, 2019
Horrible Horrible Horrible After a nightmare when they delivered my new car - was there from 7pm-1am due to errors they made, they only gave me 1 key to my new car because they After a nightmare when they delivered my new car - was there from 7pm-1am due to errors they made, they only gave me 1 key to my new car because they couldn’t find the second one. They promised to send the second key. It has been 5 months - still no key. The salesman Joe and the store manage refuse to answer my emails and calls all this time. Just awful - taking advantage of a senior. Now I have to go to small claims court - such a pain!!!! More
by Cheryl
Employees Worked With
Joseph Giampietro, Christopher Pompeo
August 24, 2019
First Time Lease This was my first time leasing and I could not ask for a better experience. My sales representative, Rodney McCabe, made the process easy and effortle This was my first time leasing and I could not ask for a better experience. My sales representative, Rodney McCabe, made the process easy and effortless. From the moment I walked into the dealership his energy was high and he made me eager to lease with Subaru. He also was very reasonable and understanding with my wants, needs, and budget in a car. I highly recommend if you are buying or leasing Subaru to go to Smithtown and ask for Rodney! More
by Ttrap
Employees Worked With
Rodney McCabe
