Competition Subaru of Smithtown

This is a fantastic dealership. No hidden fees, very transparent. Very helpful. A lot of great options. The facility is clean and very welcoming. I never felt pressured or nagged by No hidden fees, very transparent. Very helpful. A lot of great options. The facility is clean and very welcoming. I never felt pressured or nagged by any staff or salespeople, like so many other dealerships unfortunately do. I was helped specifically by John, who was extremely helpful and never pushy. He was a great guy, someone who I felt good buying a car from. If you are looking for a great buying experience this is the place, and salesman to go to. More

First time leasing at Competition Subaru of Smithtown. Excellent customer service from Roseann and Dave. They were so helpful and informative and a pleasure to work with! Thank you! Excellent customer service from Roseann and Dave. They were so helpful and informative and a pleasure to work with! Thank you! More

Third car that I have purchased from them in the last few years. No pressure salespeople. No hidden fees. My dealer of choice. years. No pressure salespeople. No hidden fees. My dealer of choice. More

My husband and I just purchased a pre-owned 2020 Forester from Richard Gordon and highly recommend him! He went out of his way to accommodate us. He even drove out to our place (twice) since we could not get from Richard Gordon and highly recommend him! He went out of his way to accommodate us. He even drove out to our place (twice) since we could not get to the dealership. He took care of everything seamlessly, going far and beyond what was expected. We are grateful for his kindness and the wonderful experience. Five stars! More

My sales associate was Jeff Balkan, he was awesome. He worked with me on price, time frame to pick up the vehicle. He explained in detail all features and how to use them. I give the dealership and J He worked with me on price, time frame to pick up the vehicle. He explained in detail all features and how to use them. I give the dealership and Jeff five stars⭐️⭐️⭐️⭐️⭐️ And I would recommend him to anyone. I also worked with Meredith Ventura in finance, she was also pleasant and knowledgeable. Thank you for the experience. Teresa Bornschein More

I had Jeff Balkan for my sales consultant, he was wonderful to deal with. He explained everything about the features and how to use them. I had some time and financial restrictions and he took care wonderful to deal with. He explained everything about the features and how to use them. I had some time and financial restrictions and he took care of everything. I leased the Forester Wilderness, 2022. I would recommend the dealership and Jeff to anyone. He gets five stars⭐️⭐️⭐️⭐️⭐️ in my book👍👍 Teresa Bornschein More

Would give 0 STARS if I could. My 2020 Ascent is covered under warranty and I was having an issue using the radio. The dealer told me I needed a new auxiliary panel and they replac My 2020 Ascent is covered under warranty and I was having an issue using the radio. The dealer told me I needed a new auxiliary panel and they replaced it and said the issue was solved. Also, the car had 15K miles on it and the front tires had severe outside wear on them. It took only a few days to replace the dashboard panel but over a month to tell me they won't cover the tires and alignment, but got me a $400 credit if I was to repaid it at the dealer ($750 after the $400 credit). Since I bought the car in Maine I figured I'd give them a call and lo and behold it cost the same $750, but without the credit. It gets better, I turned down the tire/alignment offer and went to pick up my car. I noticed my charging cable wasn't charging my phone when I picked it up, but figured the cable was my issue. As soon as I got home I tried two OTHER cables that work in my house and both don't work in the car. So this dealer had my car for a over a month and not only did they not fix the initial issue, but now I can't charge my phone or access navigation. I am supposed to leave for vacation in 5 days. Now I am considering driving up to Maine from Long Island without use of a charging cable and navigation in the hopes that their dealer is better than the local dealer. AVOID this place at all costs - their service department is not competent at all and they overcharge. Don't say you weren't warned. Oh, almost forgot, when I went to pick up my car they gave me a packet of papers that needed to be signed. Luckily I skimmed through the packet and realized it was not for my car. Not sure anyone knows what they are doing here. More

On Friday, July 1st I left a $1,000 deposit over the phone with Jeff around 7pm. By 11am on the 2nd the deal had fallen through and Jeff was initiating a refund on the deposit. I reached out multi phone with Jeff around 7pm. By 11am on the 2nd the deal had fallen through and Jeff was initiating a refund on the deposit. I reached out multiple times last week starting on July 6th because the charge cleared from the 1st but was then showing again as of the 6th. Jeff took my card # again over the phone so he could walk over to billing and see what the deal was and would call me right back. Someone from billing calls me and tells me the dealership policy is to only refund up to $500, this wasn't discussed as Jeff was actually prepared to accept $2,000 (per my offer) but no refund policy was discussed nor was anything signed. Jeff was too busy on the 7th and 8th until around 3pm to take my call. Also, there we no available managers and even Diana (answered my call) replied with "Jeff hasn't called you back?" Jeff called me at 3pm on the 8th, I answer: Jeff: "Vito, you'll have the refund by Monday (today). Take care." Here we are, no refund on July 11. I even told Diana over the phone prior to this how happy I was with Jeff and the Finance Manager I had dealt with but this is insane at this point and I am beyond upset with such poor attention to this matter. More