Competition Subaru of Smithtown

Unfortunately I cannot recommend this dealership due to their service department, sales atmosphere, and apparent relaxing of COVID sanitization practices within their loaner vehicle fleet. I primarily c their service department, sales atmosphere, and apparent relaxing of COVID sanitization practices within their loaner vehicle fleet. I primarily came to this dealership for routine maintenance and warranty work on my 2020 Outback. I had initial reservations about doing so due to the high pressure atmosphere that was created when I was looking for my last vehicle as well as the severe undercutting of my trade in value (on the order of 4k below KBB trade in value). Even though I did not purchase my Subaru from this dealer, I decided to give the service department a chance as their dealership was the most conveniently located for me. Initially, the overall experience was very good. Their service representatives were helpful, the routine maintenance work was good, and they provided loaner vehicles while my car was being worked on. After a couple of months of owning the vehicle, I had recurring issues with the center display. I came in multiple times for this issue, and all I was told that there was nothing they could do as they could not replicate the issue. They told me to take a video of the issues as they arise … even if this was happening while the vehicle was in motion. During the same visit, they evaluated that my steering wheel would be replaced under a “good will” warranty, and I scheduled an appointment for this a couple weeks later. I had expressed concern to the service representative that the car should be aligned to ensure that the steering wheel was centered in relation to the tracking of the vehicle … my concerns were dismissed and told that the steering wheel would be put on straight. Fast forward to the appointment to replace my steering wheel. Luckily, in the time between appointments I was able to record the issues either by pulling over on the side of the road or the issue occurred on vehicle start. Now with video proof that something was going wrong, I was hopeful that my vehicle would be fixed. I was told that the steering wheel would take about a day to fix, and they would let me know how much time they would need to further look into the recorded issues. I dropped my car off on a Monday morning for a 9:00AM appointment. Monday came and went and I was told they did not have a chance to look at the car and will give me a call the following day. I did not receive a call on Tuesday and I called Wednesday asking the status of my vehicle … was told once more that they were not yet able to look at the vehicle and that they would call again the next day with a status. I was left a message that they were now seeing codes in the system recording these errors, even though I had taken this vehicle in for this exact problem several times and they had not seen these codes before. Even still, I was told that the problem is one that could be fixed by an update to the system that could be released in about a month and was given my vehicle back. As it turns out, my steering wheel is now approximately 10-15 degrees off of center and will pull to the right if I center it ... and my center display is still glitching. For this almost week and a half occurrence, I was given a loaner vehicle. In this loaner vehicle which is supposedly cleaned and sanitized between users, I found a used vape pen in the rear of the vehicle and immediately threw it out as I had no way of know its contents. Knowing myself and any passenger that I had in the vehicle, the only place that this could have come from is the dealership. This means that either the cars are not sufficiently cleaned/sanitized between uses and or was left in the vehicle by an employee; which of the two is irrelevant. In short, I will not be returning to this dealership for any sale or service for any of my future needs … including the correction of my steering wheel position. More

I've bought, leased and serviced several cards at Competition and recommended friends, including my parents, who leased a car 3 years ago. My parents' leased car is due to be returned next month. U Competition and recommended friends, including my parents, who leased a car 3 years ago. My parents' leased car is due to be returned next month. Unfortunately, my father passed away earlier this year and the lease was in his name only. When my mother and I went in and advised Liliana Hart that my mom wished to purchase the car at the buyout price noted on the lease agreement, we encountered the spin cycle of Competition. They had to speak to their management, I called Chase and after several follow up conversations (which I had to initiate because of no follow-up on the part of Liliana or Nino) with Competition, I was told that Competition would not honor the buy out price on the least because they would have to put thru the car on their books and incur cost to sell it to my mother. Net/net, it is abundantly clear to me that Competition does not value customer loyalty or future business from a customer that is local to the dealership and has referred business to their establishment. My recommendation would be to find a dealer that values their customers and will work with you when challenging circumstances arise like a death of a family member. I'm happy to report that I will be taking all of my service needs and future Subaru purchases to East Hills Subaru in Roslyn. More

recently purchased a preowned car; the entire buying process went very smoothly thanks to Kirk's professionalism & extreme efficiency. even afterwards, he helped resolve an issue via the service dept., process went very smoothly thanks to Kirk's professionalism & extreme efficiency. even afterwards, he helped resolve an issue via the service dept., where Nash did an excellent job of assisting us to our complete satisfaction. highly recommend this dealership, which provides strong Competition indeed!! More

My experience as well as my husband and another friend who ‘shopped’ with me (& initially insisted on Toyota) was AMAZING! I had never even considered Subaru, but after being disappointed after visiting who ‘shopped’ with me (& initially insisted on Toyota) was AMAZING! I had never even considered Subaru, but after being disappointed after visiting a number of other dealers we drove in just to look. the immediate reception from the staff but especially Regina is what sold the car. She was enthusiastic and knowledgeable but not pushy or obnoxious. She Responded to all of our questions (& We had Many)completely and promptly . All 3 of Us were impressed & Regina really Gets 100% of the credit. I love the car ...& we will be referring people to Regina at Smithtown Competition Subaru in days and years to Come ! More

After visiting many dealerships it was a pleasure going into Competition meeting Liliana Chris and David and how well we were treated fairly honestly and they delivered a nice car that we’re very happy to into Competition meeting Liliana Chris and David and how well we were treated fairly honestly and they delivered a nice car that we’re very happy to be driving More

I recently leased a 2021 Subaru Crosstrek here. I was extremely pleased with all aspects of the transaction. The building and grounds are impeccable, cars fully displayed and the customer service was ou extremely pleased with all aspects of the transaction. The building and grounds are impeccable, cars fully displayed and the customer service was outstanding. My salesperson, Cathy Kelleher, was extremely helpful, informed and thorough, giving me much information about my lease car. I would highly recommend this dealership. Definitely a 5 star deal! More

Recently leased a 2020 Impreza. Jeff Barkan coordinated the transaction. He is truly an outstanding sales professional. Very satisfied with the car and the dealership. the transaction. He is truly an outstanding sales professional. Very satisfied with the car and the dealership. More

Cathy my salesperson was wonderful. Explained every detail about the sale and the usage of my truck. So happy she was my salesperson.thank you detail about the sale and the usage of my truck. So happy she was my salesperson.thank you More