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Competition BMW of Smithtown
Smithtown, NY
1,077 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 23, 2021
It was a pleasure buying a car from Danny Gomez and Helga Carroll. They are both very knowledgeable and informative throughout the whole process. I had a truly different experience coming here and dealing Carroll. They are both very knowledgeable and informative throughout the whole process. I had a truly different experience coming here and dealing with them than all the other dealerships I went to. More
by Sean
Employees Worked With
Helga Carroll, Daniel Gomez
August 20, 2021
$11,000.00 over sticker price??? Are you kidding me??? Go to Rallye BMW in Westbury instead. I've been shopping for a new M3 for about 8 months. This will be my 4th new BMW since 2008, and Competition B Go to Rallye BMW in Westbury instead. I've been shopping for a new M3 for about 8 months. This will be my 4th new BMW since 2008, and Competition BMW has been my dealership of choice in Long Island for service for about 6 years. I finally decided to pull the trigger, finalized my build with the sales department, and was ready to give a significant deposit when I was told that there would be an $11,000.00 premium OVER sticker price. I understand supply and demand and the world wide shortage of electronic components that is effecting the industry. But what makes them think I would pay them $11K extra for the "privilege" of buying a car from Competition, when I can simply go elsewhere on Long Island and pay sticker price? That is not supply and demand. That is extortion. I showed them two quotes from other dealerships for the same car at sticker price, and Competition would not budge. I guess Competition would rather send their loyal customers TO the competition. Save yourself a ton of money and shop elsewhere. Then take your family on a great vacation with the $11K you save. Very Disappointing! Side note: Artur was amazing and very helpful. This rests on management, not the sales team. More
by david S.
Employees Worked With
Artur Tadevosyan
August 15, 2021
Danny Gomez is an outstanding resource he helped all the way from picking the right car through the finincing and all the way to pick up great dealership. David B way from picking the right car through the finincing and all the way to pick up great dealership. David B More
by db9909580
Employees Worked With
Doug Monette, Daniel Gomez
August 11, 2021
Danny Gomez is the BEST!! I came in looking to lease a new car for the first time and Danny went above and beyond to help me through the process. He was extremely personable, honest, understanding, and wo new car for the first time and Danny went above and beyond to help me through the process. He was extremely personable, honest, understanding, and worked his hardest to accommodate my wishes. More
by shannonstanchio
Employees Worked With
Doug Monette, Daniel Gomez
July 13, 2021
We’ve leased two cars from here and referred our family and friends. The manager, Mo Sultan, is absolutely great. Maggie Trofa, client advisor, is very knowledgeable and processed our request expediently and friends. The manager, Mo Sultan, is absolutely great. Maggie Trofa, client advisor, is very knowledgeable and processed our request expediently. It’s refreshing to have a straightforward and transparent experience at a dealership. More
by Sab Sidd
Employees Worked With
Helga Carroll, Maggie Trofa
June 19, 2021
I've been dealing with Competition BMW for 28 years. It's family owned business and it has always been reputable and fair. However; in recent years it has become less than an inviting atmosphere in bo It's family owned business and it has always been reputable and fair. However; in recent years it has become less than an inviting atmosphere in both sales & service. This review pertains to service dept. I bought my 2018 530e at Competition in Oct 2017. The sales experience was excellent. Service up to now has been good for the warranty maintenance (which is way inferior to the warranty maint I had on a 2008 5 series) Here's the latest experience for me: -One of the original run flat tires experience a side wall split, and needed to be replaced -I fully understood I would have to pay for the replacement tire -I have the BMW Assist roadside service for towing etc -I called Competition Service and here's what happened: 1. they told me to drive the car in, which I was uncomfortable with being 30 miles away 2. when I asked if they have the tire in stock, instead of the service rep finding out he transferred me to parts 3. parts did not answer so I left a message 4. parts never called back to this day which is a week from my message to them 5. I called Service to ask if they arrange the towing with BMW Assist. He said NO 6. I had to call BMW Assist to find out if it covered towing for this issue, and they said yes, and I'd have to make an appointment 7. I called Service and got the run around regarding their appointment schedule and if I could wait for the repair when I get there. They said it could be several hours to change the tire depending on when I arrived In summary Competition left a 28 year customer to find out if the tire was in stock, plus the nightmare of attempting to arrange & coordinate scheduling between service and BMW assist. It was such a bowl of spaghetti I went to my local tire guy and he was able to obtain the tire and change it the same day.... 25 minute process start to finish AND at $70 less cost to me. IMO a high end dealer like Competition should have made all the arrangements and sent the tow truck to get the car and then return the car to us without us having to run the gauntlet. It wasn't a Geo Metro ... its a $65,000 BMW for Heaven's sakes! More
by Don Rondel
Employees Worked With
Ken Darmanin
June 01, 2021
John Oliviera was nothing but professional the entire John Oliviera was nothing but professional the entire process. He is extremely patient and very knowledgeable. I would not hesitate to recommend him. John Oliviera was nothing but professional the entire process. He is extremely patient and very knowledgeable. I would not hesitate to recommend him. The best. More
by Lorettachia3
Employees Worked With
John Oliveira
May 29, 2021
Dan Gomez was one of the best sales people I have ever bought from. Extremely knowledgeable. Extremely personable. The combination of him and Helga the finance person is an unbeatable pair. bought from. Extremely knowledgeable. Extremely personable. The combination of him and Helga the finance person is an unbeatable pair. More
by Genco55
Employees Worked With
Dan Gomez, Helga Carroll
May 24, 2021
Dan Gomez was very patient and explained everything in detail with my wife and i...couldn't ask for a better salesperson or experience. Would highly recommend him detail with my wife and i...couldn't ask for a better salesperson or experience. Would highly recommend him More
by Vazquez
Employees Worked With
Doug Monette, Daniel Gomez
