Competition BMW of Smithtown

Excellent personnel outstanding Excellent personal outstanding very helpful. Understood what I wanted in a vehicle. Five stars Theresa Pierro was outstanding. Helga had all the righ Excellent personal outstanding very helpful. Understood what I wanted in a vehicle. Five stars Theresa Pierro was outstanding. Helga had all the right paper work ready to go. More

buying a bmw m 2 Wolf,theresa pierro, jorge urrea-vallejo and catherine estrella-marmol set the benchmark for what stellar customer service is all about!!! great job, Wolf,theresa pierro, jorge urrea-vallejo and catherine estrella-marmol set the benchmark for what stellar customer service is all about!!! great job, thank-you again, More

Outstanding experience Justin Martinez was a breath of fresh air in an industry that’s plagued pushy egotistical sales people. Justin answered all my questions without pushi Justin Martinez was a breath of fresh air in an industry that’s plagued pushy egotistical sales people. Justin answered all my questions without pushing sales numbers. He has a great future and would recommend him hands down. More

Experience at Smithtown Competition BMW Excellent service as always! Jackie Ruggerio is always wonderful to work with. The dealership was able to allow me to bring in my car due to an unexpe Excellent service as always! Jackie Ruggerio is always wonderful to work with. The dealership was able to allow me to bring in my car due to an unexpected issue with one of my tires. Problem was fixed in a reasonable amount of time and as an added bonus, my car was washed! More

Awesome experience Theresa was amazing. Very knowledgeable about all models which made it very easy to choose the perfect car. Theresa made the process of leasing the c Theresa was amazing. Very knowledgeable about all models which made it very easy to choose the perfect car. Theresa made the process of leasing the car very efficient and a pleasure. The entire team at Competition BMW made the experience awesome. More

Inspection and repair! Several items on my 740 needed attention, and Rudy Alanis assured that all discrepancies were properly documented. After the car was repaired, I was n Several items on my 740 needed attention, and Rudy Alanis assured that all discrepancies were properly documented. After the car was repaired, I was notified by phone and arrived at my car to find it had been thoroughly cleaned both in and out. Thank you Rudy and thank you Competition BMW. More

Recently bought a BMW 320i x Joseph Deinzer, the sales rep, was very friendly and extremely knowledgeable. I approached him with the exact car that I wanted, and what I wanted to Joseph Deinzer, the sales rep, was very friendly and extremely knowledgeable. I approached him with the exact car that I wanted, and what I wanted to spend. He patiently worked with my wife and I to find the features that I was looking for. He explained a few extra features to us that were available, and in the end, our car was a little less than what I expected to pay. Helga Carroll thoroughly explained all of our financial options and did not pressure us at all to make a decision on anything right away. In all it was an enjoyable experience for us with very little stress. We love our BMW, it rides like a dream. More

Very nicely done! I’ve been to many BMW dealerships for service over the years; this was my first at Competition BMW. It was a busy morning there, however they were ver I’ve been to many BMW dealerships for service over the years; this was my first at Competition BMW. It was a busy morning there, however they were very quick, efficient, kind and they answered all of my questions. Very nicely done, great service! More

Service Competition BMW has a service center that goes above and beyond,as soon as you arrive they are quick to get you written up to get your vehicle service Competition BMW has a service center that goes above and beyond,as soon as you arrive they are quick to get you written up to get your vehicle serviced More

Beware of Unscrupulous Practices They quoted a higher amount on the purchase of 4 Continental Tires, that were supposed to be sold to me based on an ad they were running for purchase They quoted a higher amount on the purchase of 4 Continental Tires, that were supposed to be sold to me based on an ad they were running for purchase at employee pricing (which per their Svc mngr would be 10% - 15% below their cost). After doing my due diligence (aka price comparisons), I actually purchased the exact same tires that they quoted (Conti Pro Contacts SSR) from Goodyear without any discounts and their cost was less, than what I would have spent, had I purchased them, with the proposed employee pricing from Competition BMW of Smithtown. Additionally, one week later, I took my vehicle to Comp BMW of Smithtown for an “Oil Change Service” and upon its completion, my service advisor gave me a print out of service recommendations; which included, replacement of front and rear brakes, as well as, rear shocks amongst other things. Ironically, I’d just had my rear shocks replaced just three months prior (Feb 2018) by a mechanic who used to work for a BMW dealership. I immediately called and took my vehicle back to this person, who placed my vehicle on a lift to assure me that it was not possible that my car should require new shocks a few months after he had just replaced them. There was absolutely nothing wrong with my shocks, He then went on to check all the other areas listed as service recommendations by Competion BMW, showing his findings and concluding that there could not have been any actual test performed by their tech that would have substantiated the recommendations indicated.. The total cost estimate relative to the five service recommendations made by BMW was $5600+; of which I needed none. Don’t walk, run! Better yet, just stay clear of this dealership. I would not recommend their services to anyone. More