Competition BMW of Smithtown

Danger *DANGER* *PUT MY FAMILY IN EXTREME DANGER AND COULD CARE ONLY ABOUT A PROFIT*. Continue reading for the truth... My BMW 750 died on the freeway due *DANGER* *PUT MY FAMILY IN EXTREME DANGER AND COULD CARE ONLY ABOUT A PROFIT*. Continue reading for the truth... My BMW 750 died on the freeway due to “drive train malfunction” and got towed into this dealership. In a frantic state, I explained that this could NEVER happen again and my family was in jeopardy if the car died on the freeway again. Only 65K miles on the car with a $110K sticker price. Competition BMW of Smithtown assured me that the problem was completed/fixed replacing the fuel pump ($950) and then a brake job for $500. Trusting them, I drove the car home with my family and BAM!!...the car died again on the RFK bridge with the same error message, “drive train malfunction”. We were nearly hit several times before a tow truck saved us. In a panic state, I called the BMW of Smithtown telling them the problem and letting them know they replaced the wrong part that nearly caused my family to be in a severe accident (the next dealer informed of the actual problem). Of course, the least Smithtown could do was to reimburse be for the last job...that’s THE LEAST they could do since my family’s life was in jeopardy. You have no idea how severe their mistake was! Their establishment could absolutely care less...including: Frank Montalto, Jacqueline Ruggiero and Sean Weissman. They all pretty much intentionally ignored me when I informed them and asked for help. Frank assured me that he’d help and did nothing for the hardship, mistake and error on replacement. Only concession offered up was a tow reimbursement. Do yourself a huge favor and stay very far from this place. I don’t want anyone to get in a situation similar to mine. Please take this very seriously. More

best Experience Best and very friendly staf and easy to communite very reason able price very happy with my perchase I definitely go back in future and Best and very friendly staf and easy to communite very reason able price very happy with my perchase I definitely go back in future and More

Excellent service....by far the best Bmw dealer in ny Always a pleasure... best dealership I have purchased from. Always great service. John was a pleasure and Joe explained every detail of the car with Always a pleasure... best dealership I have purchased from. Always great service. John was a pleasure and Joe explained every detail of the car with kindness and patiemce More

Quality service I always have a great experience. Services is always as promised and they are completely accommodating. My service advisor Jackie, knows get stuff. I always have a great experience. Services is always as promised and they are completely accommodating. My service advisor Jackie, knows get stuff. Highly recommend. More

Great service Thank you Jackie for another excellent service experience at BMW Warranty service is all we expected it to be and more Thank you . See.U next time Thank you Jackie for another excellent service experience at BMW Warranty service is all we expected it to be and more Thank you . See.U next time More

Happy customer Extremely accommodating, stood by their word. Professional, efficient and outstanding followup. Would recommend Angie to family and friends. Would def Extremely accommodating, stood by their word. Professional, efficient and outstanding followup. Would recommend Angie to family and friends. Would definitely buy another car from them. More

Great service is always the norm at Competition Bmw Competition Bmw really has no competition when it comes to service. There is always a certain level of confidence when it's time to have my vehicle se Competition Bmw really has no competition when it comes to service. There is always a certain level of confidence when it's time to have my vehicle serviced at Competition. Greg Box continues to impress with his knowledge of BMW's.. More

Amazing experience Justin Martinez and Kathy went above and beyond to ensure I walked away with the vehicle I wanted. I was extremely satisfied with the outstanding cust Justin Martinez and Kathy went above and beyond to ensure I walked away with the vehicle I wanted. I was extremely satisfied with the outstanding customer service. More

Excellent Car was ready when promised. My car was in for a recall. The letter I got from BMW said it would take three hours to complete. It was done in 2 1/2 Car was ready when promised. My car was in for a recall. The letter I got from BMW said it would take three hours to complete. It was done in 2 1/2 hours. More