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Competition BMW of Smithtown

Smithtown, NY

4.1
1,078 Reviews

599 Middle Country Rd

Smithtown, NY

11780

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Showing 1,078 reviews

November 13, 2018

Amazing Experience!!!!!!!!!! A HUGE Thanks to the Entire staff especially Justin for making my experience amazing one. Justin was quick to figure what I needed and was able to qu More

by dshamooil
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Justin Martinez
Nov 14, 2018 -

Competition BMW of Smithtown responded

Hi David, Thank you so much for leaving Justin this incredible review! It is such a pleasure to hear that he was so thorough in ensuring that your needs were accommodated and that you took home the perfect vehicle! We hope you are enjoying it, and we hope to provide you with another remarkable experience when you are ready for your first service!

November 12, 2018

Service Darleen , new to me, took care of everything I asked her to . Car was picked up and delivered on time . My X5 was returned cleaned More

by Competion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darleen , Russell Cacace
Nov 13, 2018 -

Competition BMW of Smithtown responded

Thank you so much for your excellent feedback! We're thrilled that your first experience working with Darlene was as thorough and efficient as anticipated. We hope that you will continue to confide in our team for your automotive needs in the future! Drive safely.

November 07, 2018

Great Service Greg Box helped with great service as usual along with Celenia Perez at the reception desk making the process simple and quick! :) Would recommend the More

by JZoll
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celenia Perez, Steve Finn, Greg Box
Nov 07, 2018 -

Competition BMW of Smithtown responded

Thank you so much for your excellent rating and recommendation! We are thrilled that Greg and the team ensured that your overall experience was so smooth and efficient! We are proud to have attained your full satisfaction, and we look forward to continuing to serve you in the future!

November 06, 2018

Service Awesome service. And my service guy Ken is great! I was able to arrange for a loaner vehicle. When I had a problem with the car afterwards, Ken arra More

by DaisyM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ken Darmanin
Nov 07, 2018 -

Competition BMW of Smithtown responded

Hi Daisy, Thank you so much for your positive feedback! We're so pleased that Ken ensured that you and your vehicle were thoroughly taken care of. Your safety and satisfaction are so important to us, and we look forward to continuing to provide you with the same quality service for years to come.

November 05, 2018

All of the staff were excellent Great job by all involved from greeter to service staff, my vehicle was taken in and I was out with a loaner within 20 mins More

by msdominguez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Antonella Martinis, Ken Darmanin
Nov 06, 2018 -

Competition BMW of Smithtown responded

Hi Ms. Dominguez, It's so great to know that your recent experience with us was so smooth and efficient, and we are pleased to hear that Antonella, Ken, and the team ensured that you were well taken care of throughout its entirety. We look forward to working with you again when it is time for your next service. Thank you!

November 02, 2018

Very professional , organized Felt staff knew there cars. Very upfront team worked well together. Didn’t feel pressure to buy. A very pleasant experience. I would recommend dealers More

by Kamaania
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Helga Carroll, Angie Lavrenchik, Joseph Saintval
Nov 05, 2018 -

Competition BMW of Smithtown responded

Thank you so much for your recommendation! We are thrilled to hear that the team provided you with informative, transparent, and pressure-free service that has ultimately earned your confidence. We appreciate your decision to work with us, and we hope you enjoy your new vehicle!

October 30, 2018

Great service Fast currtious professtional service.Needed to leave car there and was provided with a ride home. Issues were address and as of this review have not More

by Zak316
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Darlene
Oct 30, 2018 -

Competition BMW of Smithtown responded

Hi Zak, Thank you for sharing this positive feedback! We are delighted to know that Darlene ensured that you and your vehicle were well taken care of throughout your recent service visit! Please feel free to contact us if there is anything more we could do for you in the future.

October 25, 2018

Service Having service done by competition bmw has been organized by them to be Effortless! Congradulation’s Job well done to all involved. My experience wi More

by TAP electric
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Ken Darmanin
Oct 29, 2018 -

Competition BMW of Smithtown responded

Thank you so much for your great review! It's a pleasure to hear that Ken and the team have provided you with such remarkable service. We are pleased to have the opportunity to work with you, and we look forward to continuing to offer you with the same quality service in the future.

October 25, 2018

Brought car in for a recall and came out worse Brought my car in for a recall for my blower motor and pcv valve heater. I was nice enough to drop it off the night before so it could be worked on in More

by bmw96
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Brian Mackay, Greg Box, Jackie Ruggiero, Ken Darmanin, Mitch Silver
Nov 12, 2018 -

Competition BMW of Smithtown responded

Dear Amanda, Although we are sincerely disheartened to hear of your unpleasant experience at our dealership, all feedback is good and helps us to improve our dealership sales and service departments. 100% customer satisfaction is of paramount importance at Competition BMW and we do apologize that your recent visit with us was less than outstanding. With reference to the issues that you experienced with your vehicle, our Serviced Advisor Jackie has attempted to reach out. We want to address the issues with the heated seats and the heater as soon as possible. We encourage you to contact the dealership so that we can rectify the situation to your satisfaction. Sincerely, Frank Montalto

October 23, 2018

OUTSTANDING! Brought my sisters car in for service, and the service department was outstanding. Celenia was able to get me in on short notice and Darlene was as sw More

by Sherlock
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Celenia Perez
Oct 23, 2018 -

Competition BMW of Smithtown responded

Thank you so much for sharing this positive review! We are overjoyed to hear that Celenia and Darlene were able to promptly get you in and ensure that you left satisfied with your service. We are honored to have earned your confidence, and we look forward to the opportunity to serve you again!

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