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Competition BMW of Smithtown

Smithtown, NY

4.1
1,078 Reviews

599 Middle Country Rd

Smithtown, NY

11780

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Showing 1,078 reviews

April 17, 2019

Service Greg box in service updated me on work though it was delayed for parts. He is friendly and great asset to the dealership. Even changed my loaner as I More

by Moh
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Box
Apr 19, 2019 -

Competition BMW of Smithtown responded

Thank you for your feedback! We agree that Greg is a wonderful asset to our team, and we are pleased to know that he took good care of you throughout your recent visit. Please let us know if there is anything more we may help you with in the future.

April 17, 2019

Lease Price given based on MSRP :| Krista was great, very friendly stayed late to help, pricing from management was not as expected to someone who know the business. Overall nice and cl More

by Moh
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Krista Noonan
April 16, 2019

great service keep you informed and courteous Very pleased with the service , keeping me posted on the repairs and courteous. i was provided a loaner car that met my needs Very pleased overall More

by SHenriquez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Lavrenchik
Apr 17, 2019 -

Competition BMW of Smithtown responded

Thank you for sharing your positive experience! We look forward to seeing you the next time your car needs service.

April 14, 2019

Buyer beware 69 days after purchasing a 2012 x3 with 43k miles oil light came on. Visit to local dealer and a 2.5k repair estimate for a leaking rear seal. Competi More

by BMac
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Hassan Haraj-Sai, Marc Humanitzki
Apr 17, 2019 -

Competition BMW of Smithtown responded

Hi Brigette, Thanks for reaching out to us. Customer satisfaction is our number one priority so we did want to address this review. The 2012 X3 was checked prior to delivery as we want to make sure that we are delivering a vehicle in satisfactory standards. The vehicle did not have a did not have a rear main seal leak at the time of sale. Since this vehicle is a bit older, we encouraged you to review different service contract options to cover conditions like this that can happen, but you did decline. When the issue occurred and you got an estimate, Competition BMW did offer to take a look at your vehicle and offered to do better on the estimate you received. We understand big maintenance repairs can be costly but this can be expected with older models and be mitigated with a service contract. We did the best we could on our end between offering to service the vehicle and encouraging a service contract. If you would like to discuss this further please reach out to our Client Care Manager, Kerri Kohut, at 631-265-2208.

April 12, 2019

Dealer Servicing Review Great service. Everything gets addressed by service professionals. I would like to say thank you to my service advisor Greg Box who addresses all the More

by vik89patel
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Box
Apr 16, 2019 -

Competition BMW of Smithtown responded

We are glad to hear that Greg provided you with great service. We think that he is really great as well!

April 12, 2019

Long Distance Purchase My experience with Competition BMW was a little different than what you normally read about. I was looking for a specific Certified Pre-Owned BMW mod More

by JohnK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kayla Prass, Jason Phelps
Apr 16, 2019 -

Competition BMW of Smithtown responded

On behalf of everyone here, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Jason was such a great help.

April 09, 2019

I had coffee while I waited it was great I pulled my car in and they immediately took over and all was done in about an hour, thanks to Greg Box. I want to thank the girl and the guy at the d More

by Terror_1-2-3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Both the girl and guy at the desk was kind and nice. I don’t k ow there names but they were great, Greg Box, Helga Carroll, Jason Phelps
Apr 09, 2019 -

Competition BMW of Smithtown responded

Thank you so much for sharing this positive feedback! We are thrilled that Greg and the team could get your vehicle taken care of so efficiently! We wish you safe travels and ask that you do not hesitate to give us a call if there is anything more we may help you with in the future.

April 03, 2019

refreshing experience Greg Box is the most professional service rep that I have ever had the pleasure of working with. Justin Martinez has been great and we will continue More

by stevemypleasure
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Greg Box, Helga Carroll, Justin Martinez
Apr 03, 2019 -

Competition BMW of Smithtown responded

Hi Steve, Thank you so much for leaving Greg and Justin this kind review! We agree that we are certainly very fortunate to have these two on our team, and we are so pleased to know that they have earned your confidence! Please don't hesitate to let us know how they may serve you again in the future!

March 28, 2019

Greg Fox and Foreman They were great in Fixing up my car battery which was bothering me. They provided a loaner that helped. Thank you, Nayana Mehta Strand Consulting More

by Loveit
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Box
Apr 02, 2019 -

Competition BMW of Smithtown responded

Hi Nayana, We are so glad that we could get you and your automotive issue well taken care of. Please let us know if there is anything more we may help you with in the future. Thank you so much for your 5-star review!

March 19, 2019

Joe deinzer you are awesome ! Very quick response and helped me quick to get the things done! Provided all the needed information when requested and made purchase hassel free. Than More

by Bmw
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Deinzer
Mar 19, 2019 -

Competition BMW of Smithtown responded

Thank you for your very kind review. We are pleased to hear that your experience with Joe was so positive. We look forward to seeing you again when it is time for service.

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