Competition BMW of Smithtown

My Fifth Lease Yesterday I picked up my BMW X3 and Jason Phelps has been my sales person who makes my lease "a walk in the park" he is professional, an electronic g Yesterday I picked up my BMW X3 and Jason Phelps has been my sales person who makes my lease "a walk in the park" he is professional, an electronic genius, and his personality is warm and caring. When I drive away I am very confident and comfortable with the mechanics of my vehicle. Jason is always available should a question arrise. Jason is an asset to Competition BMW. More

I always enjoy dealing with high caliber people! This is my third BMW from this dealership and always I worked with Jason Phelps I'm an elderly fellow and dealt with a lot of people during my life a This is my third BMW from this dealership and always I worked with Jason Phelps I'm an elderly fellow and dealt with a lot of people during my life and Mr. Jason Phelps is on top of my list by being: Qualified Very professional Courteous Eager to fulfill my requirements which were (some times) too demanding. I already recommended him to a few of my friend who bought already cars from him. In one phrase: Jason is an asset for the company!! More

Best Dealership I have been to Over 20+ years of buying/leasing cars, this was by far the easiest dealership I have been to. They are pros all around. Honored true car with no quest Over 20+ years of buying/leasing cars, this was by far the easiest dealership I have been to. They are pros all around. Honored true car with no questions asked.. Worked the financing with very little hassle. I shopped around and they were the easiest to deal with and I got the best deal there. Free pickup of your car for servicing is included in a new purchase. Which has also been a wonderful service. More

My experience at competition BMW was wonderful In my experience at competition BMW my client rep Jason Phelps was great he was professional and great at his job. I had a extremely pleasant experien In my experience at competition BMW my client rep Jason Phelps was great he was professional and great at his job. I had a extremely pleasant experience with Jason. I would 100% recommend him to everyone! More

This is Riview is for **Jason Phelps** I bought an $80k m4 and this guy was a royal xxxxxxx! The dealership is great, but if you get this guy, (that's if they don't fire him, as I suggest I bought an $80k m4 and this guy was a royal xxxxxxx! The dealership is great, but if you get this guy, (that's if they don't fire him, as I suggested) word of advice for you: ask for another salesperson! I got Theresa Pierro to finish my deal and she was SO polite and VERY professional. More

Worst Experience Buying a Car...Ever. I bought a BMW from this dealer and its was certified and pre-owned. It had a clean Carfax that I was presented with. After 6 months or so I checked t I bought a BMW from this dealer and its was certified and pre-owned. It had a clean Carfax that I was presented with. After 6 months or so I checked the Carfax again to find that the car had been in a collision from the rear from the previous owner! This was not disclosed to me. I went to the dealer and the people below were involved. So was NA and Germany. They ran a magnet around the car and told me the Carfax must be wrong. They told me that they would take the car back on a trade, buy it outright or pay the difference because of the dirty Carfax. They told me to give them 2 weeks. That was months ago with zero contact, no calls back, no e-mails returned and being completely ignored as a customer. I was told that people were unavailable, in the hospital (I hope not) and on vacation. No one else could help me. NA did nothing but support the dealer and Germany punted the issue back to NA. Fast forward, I now has a CPO BMW that is worth much less due to the undisclosed Carfax issue. I would never have bought this BMW if it had been known and disclosed to me that it was in any type of accident (minor or worse). Competition BMW at all levels refuses to communicate, rectify the issue or do what is right for the customer (me). It is sad and unfortunate that this is what the brand has come down to with this dealer. As a result they have lost a customer for life and I would never buy another BMW again because of this experience. I am sure that they could care less. My service experience was just as poor with this dealer. FFF rated experience. Horrible. More

My 2015 X3 experience In my experience at Competition, my client rep, Jason Phelps was a friendly, and very professional. First off, I have to say, I am not the normal pe In my experience at Competition, my client rep, Jason Phelps was a friendly, and very professional. First off, I have to say, I am not the normal person to write reviews but I have to say I had a extremely pleasant experience with Jason. I placed my order for the 2015 X3 over a month ago(had to wait for it to be built) and I had changed the options multiple times since I was indecisive. Every time I would email or call him, he would respond quickly and had a great attitude! He even replied after hours, now that is exceptional service! They gave me a great price from the beginning and never pressured me at all! I had other dealerships who were willing to match the price however, I decided to give the best dealership the my business since they gave me a price with no hassle or haggling. I would definitely recommend Jason and Competition. More

practically shop is closed an hour before closing hour Just left this dealership. Was going to buy an X-5 there, but, waited for an hour and no sales came to help. General manager couldn't even get anyon Just left this dealership. Was going to buy an X-5 there, but, waited for an hour and no sales came to help. General manager couldn't even get anyone to help. We left for another dealership without any regret, just wasted an hour of time. More

Used M3 After much initial confusion on whether this particular M3 was actually for sale , Jonathon Bottomley and Russell Caccace handled a difficult situatio After much initial confusion on whether this particular M3 was actually for sale , Jonathon Bottomley and Russell Caccace handled a difficult situation with dignity and elegance. Although I did not end up purchasing actual vehicle as it was actually sold to another party I appreciated the effort by this dealership to smooth over some misinformation. Although I purchased 2 3 series from Manhattan BMW few years back I highly doubt they would have taken the time nor made the effort this dealership did . More

BMW M3 William DeRosa – the car apparently is yours if you want it – see review below. I was the person who was going to buy the car! I had put a deposit on William DeRosa – the car apparently is yours if you want it – see review below. I was the person who was going to buy the car! I had put a deposit on this vehicle almost a month ago, and now Chris (Pre-Owned manager) has decided to pull the deal one day before I was scheduled to pick it up because he didn't think it was going to be a "good fit". When I first came to see the car, it wasn’t even ready to be test driven, so I put a deposit on the car and placed a contingency of test driving the vehicle before purchase. Also there was a light on the dash indicating a TPMS issue (so Jonathan the new car sales manager stated) that could not be fixed, and I had to acknowledge this in writing. I asked for a receipt showing what the out-the-door price of the car was, and I was handed an invoice indicating the price along with other dealer fees. I was going on vacation the following week, and the salesperson was going the week after, so the earliest pickup could be was Labor Day weekend. I was ready to pick up after I returned from vacation, but the salesperson insisted on being present. I wrote the salesperson after she returned from her vacation and was informed the car could not be prepared in time for Labor Day Weekend, so it would have to be the weekend after. In the time I was waiting, I had done some research on the TPMS issue and found that this was an easy fix. So I called the dealership to have them take a look – it turned out it was a brake sensor light issue due to an aftermarket brake kit installed on the car (even thought it's written as a TPMS issue on my invoice). Again, I called on forum friends and other BMW EXPERTS if this was a fixable issue, and of course the answer was yes. So I called back to demand this be taken care of – and the response – was I going to pay for that. My thought was why would I pay for something that would be an easy fix for the dealer who was getting the car ready for sale? If this light was on and it's an easy fix, why didn't they just do it to begin with? Before picking up the car, I wanted a copy of the maintenance history that had been done on premise, a checklist showing what had been inspected on the car prior to purchase, and a paint micrometer handy to show if any work had been done, and a test drive. I don’t think those were unreasonable requests. Jonathan agreed. I went and got the check two days prior to pick up. The final straw came down to what I perceived to be hidden fees. I live in CT and was looking to buy the car in NY. The title transfer fee would be an additional $500 – something never mentioned in my original conversation nor was it noted on my invoice. This was in addition to the dealer fee and the optional dealer fee for processing titling paperwork. I asked if I could do this myself since I was paying cash and had to go to CT DMV for a different reason. A title transfer in CT is $25. Add some other DMV fees and it would amount to $75 give or take. I was told by Chris the car was not driveable off the lot without having this in place. I called NY DMV and and guess what they said – this is NOT A STATE LAW. I called CT DMV and guess what they said – Go to DMV for title transfer. I again went to the forums and and asked others who had bought their cars in NY who live in CT. Other people who purchased vehicles in NY were only charged CT fees – other responses I received before closing the thread were less kind. So is it my loss? Sure, as I’m sure the car will sell. I wouldn't be surprised if they got a better offer from Mr. DeRosa and were just looking for an excuse to back out. But there are plenty of fish in the ocean. Competition BMW – KNOW YOUR PRODUCT. YOU ARE SUPPOSED TO BE BMW EXPERTS. I’m the one figuring out how to fix your product – sorry if doing your homework for you offended you. And secondly – BE MORE TRANSPARENT with your customers – who is not going to complain about an additional $500 fee the day before pick up? Of course there’s going to be a lack of trust if what you say isn’t fixable actually is, and if last minute fees are sprung onto your customers. More