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Competition BMW of Smithtown
Smithtown, NY
1,079 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 1,079 reviews
June 01, 2015
5 stars Great experience as always. Phil Laccone is the best, he is always avaliable if you have any questions. It is evident that he really values the custom Great experience as always. Phil Laccone is the best, he is always avaliable if you have any questions. It is evident that he really values the customer experience. I highly recommend BMW of Smithtown for your next BMW! More
by Ciadevaia
Employees Worked With
Phil Laccone
May 29, 2015
A pleasure After several years of being away from BMW automobiles, it was a pleasure to return to lease a new BMW five series at your dealership. The experience After several years of being away from BMW automobiles, it was a pleasure to return to lease a new BMW five series at your dealership. The experience could not have been better. More
by Returnee
Employees Worked With
Nina Maldonado
May 29, 2015
Great Buying Experience I had the greatest buying experience yesterday when I picked up my 2015 X5. My sales advisor was Antonella Martinis, she was available for questions d I had the greatest buying experience yesterday when I picked up my 2015 X5. My sales advisor was Antonella Martinis, she was available for questions during every step of the sale and was extremely helpful in making the process a very smooth transaction. This is my second purchase from Competition BMW. This is the sixth BMW for my wife and I . Previously we have done business with another BMW dealership in the area but after working with Antonella we will not go anywhere else for our BMW's. We also came into contact with Jonathan Bottomley, Sales Manager who also was extremely helpful during the buying process. We have been servicing our BMW's with Competition BMW since having Chris Panepinto as our service advisor. He is always very professional and helpful with appointments and seeing that any issues that we may have are quickly resolved. He is the reason why we only service our BMW's at Competition BMW. More
by Metman
Employees Worked With
Jonathan Bottomley, Chris Panepinto, Antonella Martinis
May 28, 2015
Worst car buying experience ever! Attempted to purchase a 2013 CPO BMW 550ix. Salesperson failed to provide maintenance records despite my multiple requests. Flew 1300 miles to their d Attempted to purchase a 2013 CPO BMW 550ix. Salesperson failed to provide maintenance records despite my multiple requests. Flew 1300 miles to their dealership. Car wasn't ready. Left waiting for over 2 hours with no explanation. When I told them I wanted to see the car, salesperson told me it would be ready "shortly". When I asked why the car wasn't ready, salesperson indicated "everything was okay." No member of management even attempted to welcome me or to clarify and appease me for the major delay. Was left wondering around, and they were not even busy with customers. Car had dings, dents, and deep scratches. Brake area in the wheels was not even cleaned. Was jerked around over my insurance, despite I had already provided it. Left stranded in the suburbs of New York on a Friday at 7pm. Was treated like a criminal. Dealership still has not even refunded my $500 down payment made with my credit card, which I am already contesting with my credit card company. This has been by far my worst car buying experience ever, and I have bought cars in the past ranging from $5k to $75k. Buyers beware of unprofessional staff at this dealership who will say or promise whatever to get customer to buy a car. Never expected this horrendous experience from a BMW dealership. Will certainly take my money somewhere else where customers are valued, respected and appreciated. More
by BMW fan
Employees Worked With
Jonathan Bottomley, Helga Carroll, Antonella Martinis
May 27, 2015
Flawless transaction Seamless from start to finish. John oliviera and Jonathan Bottomley were true professionals and made the experience a pleasure. Will be back to lease Seamless from start to finish. John oliviera and Jonathan Bottomley were true professionals and made the experience a pleasure. Will be back to lease my next one from them. Thanks again More
by Bdamboise
Employees Worked With
Jonathan Bottomley, John/João Oliveira
May 27, 2015
Awesome Best experience I've ever had with purchasing an automobile. Sales managers were great and my sales advisor was amazing as well. Love my new little tr Best experience I've ever had with purchasing an automobile. Sales managers were great and my sales advisor was amazing as well. Love my new little truck!!! More
by Bimmerdoxies15
Employees Worked With
Bob Bellucci, Theresa Pierro
May 22, 2015
New Lease My lease was up, so I came back in to order another car. This would be my 4th lease, but my first time dealing with Helga. It is a good thing that I My lease was up, so I came back in to order another car. This would be my 4th lease, but my first time dealing with Helga. It is a good thing that I knew the dealership, or I would have cancelled my car after dealing with Helga on the phone. For my previous leases, and my husband's purchase and lease, I had dealt with another financial person. Helga was beyond awful. She was all sweet and cheery until I asked a question, or did not agree with her. Then she talked over me on the phone, did not listen and was totally frustrating! Do not base the dealership on her, since everyone else is wonderful, but do be aware when dealing with her. More
by dancinggrandma
Employees Worked With
Doug Monette, Helga Carroll
May 21, 2015
Order of new BMW I emailed for information to Competition BMW of Smithtown and was immediately responded to by Jeanine. I set up an appointment to stop in today and m I emailed for information to Competition BMW of Smithtown and was immediately responded to by Jeanine. I set up an appointment to stop in today and met with Antonella Martinis. She found my information and we sat down to pick a new BMW 4 series convertible that I wanted. Due to fact that my current lease on my Mercedes was not up till Oct.. she suggested that I order a car to my exact specs... After building my car and getting the best lease deal possible.. and with checking also with manager Jonathan, we came to an agreement and I did order the vehicle. Was a pleasant and enjoyablel experience start to stop and with their family of dealers am able to drop of my current lease. Antonella was professional in her presentation and very knowledgeable of the features of the 4 Series and a please to deal with. I await my next contact from her to let me know that MY car is here and ready to pick up... Good job to everyone at Competition BMW... as a past salesperson I do appreciate good and honesty attitude in dealings with customers. More
by SLEEPER429
Employees Worked With
Antonella Martinis, Jonathan Bottomley, Antonella Martinis
May 19, 2015
4th BMW from Competition BMW Just received my 2016 Z4 from Competition BMW. This is my 4th purchased BMW from this dealership and from Jason Phelps. The experience is always top- Just received my 2016 Z4 from Competition BMW. This is my 4th purchased BMW from this dealership and from Jason Phelps. The experience is always top-both in terms of service, price and friendliness. Jason is very reliable and trustworthy and makes the buying process very easy and I always feel I am getting great value for my money. I would recommend this dealership, and especially Jason Phelps to anyone considering purchasing a BMW. More
by MikeC
May 09, 2015
Great experience We came in just to browse because our lease was to end in September and left with another BMW as many times before. We call ourselves loyal customers, We came in just to browse because our lease was to end in September and left with another BMW as many times before. We call ourselves loyal customers, but it is only possible because of the exceptional sales and service staff. This time Nina Maldonado was so personable and patient, that we hope to get our next car with her help. Bob Bellucci left a wonderful impression, and Helga was so wonderfully professional. Our best surprise experience was with the genius Rachel! You should treasure her. Overall we are happy, and the car is great! More
by Irina and Alexander
Employees Worked With
Bob Bellucci, Helga Carroll, Nina Maldonado, Rachel Rosenthal
