Community Toyota

Great fast service, with friendly professional service Rep This was for my 70k oil change. The service was fast only able to finish one cup of fresh coffee. The representative was friendly and professional. This was for my 70k oil change. The service was fast only able to finish one cup of fresh coffee. The representative was friendly and professional. More

Service Staff is Excellent Have used Community for 8 oil changes and they get me in and out in less than one hour. Staff is friendly and professional which is hard to find at Have used Community for 8 oil changes and they get me in and out in less than one hour. Staff is friendly and professional which is hard to find at the Big City Dealerships. More

It's the service...YOUR PEOPLE Service mechanic Guy Hood is the reason why your dealership is special to me. What a professional, courteous and caring person he is. Job very well do Service mechanic Guy Hood is the reason why your dealership is special to me. What a professional, courteous and caring person he is. Job very well done Guy. More

great service I went in for 15,000 mile service. and expressed an issue I had with water getting in the back of my 2016 Toyota Tacoma. They went above and beyond an I went in for 15,000 mile service. and expressed an issue I had with water getting in the back of my 2016 Toyota Tacoma. They went above and beyond and checked it out even they don't do those kind of things on the weekend . After looking at it they said they will need to look at it some more to find the exact cause. Overall great service and the people are real nice and informative More

Outstanding help from Community Toyota! Sales person Scott Daigle did an outstanding job of showing me, test driving, and just talking with me about the Toyota Tacoma truck because my previo Sales person Scott Daigle did an outstanding job of showing me, test driving, and just talking with me about the Toyota Tacoma truck because my previous vehicle being flooded out by hurricane Harvey. Tyler Gros with financing putting together a xxxx of a deal to make me feel very happy and comfortable at a very stressful time. I am extremely satisfied with my purchase at community Toyota of Baytown Texas! Thank Y'all More

Hurricane Harvey Replacement Sales person was available as schedule, carvwas clean and ready to go, finance was quick and easy with fair rate. From comparisons carcwas at fair va Sales person was available as schedule, carvwas clean and ready to go, finance was quick and easy with fair rate. From comparisons carcwas at fair value or slightly below. More

Worst Customer Service Beware when you take your car here. I just had the worst experience at this location. Every experience I've had at this location has been bad but to Beware when you take your car here. I just had the worst experience at this location. Every experience I've had at this location has been bad but today was the absolute worst! Unfortunately I have a company car and they want me to take the car to Toyota and this is the only location around or I would not have come back after my first bad experience. There was a chemical spill on I10 today. When I called someone picked up the phone and then was talking to someone else and then a third person finally said hello, Toyota service. He actually provided me with customer service. I called the service center because I had a 4:15 appointment for an oil change. At 4:00 I was still stuck in traffic and called the service center to let them know I would be late for my appointment. He said, oh your stuck on the freeway due to the chemical spill. It's okay just let us know when you get here. When I arrived I had just driven 30 miles and it took 2 hours in bumper to bumper traffic. I thought my bladder was going to burst and I was hot and tired. Robert provided me with terrible customer service. He did not care about my situation. I was obviously upset and stressed. He did go out to talk to the service manager but it took him about 10 minutes to come back and tell me no they wouldn't help me. I have two recommendations on how this could have been handled better. First when I called if they were not going to be able to accommodate me and I had to reschedule then would have been the time to tell me. I would have just went back to work instead of spending two hours trying to get there. The other recommendation is Robert obviously knew I was upset when he went to talk to the service manager Chris. Chris should have come over to talk to me. Robert did say I could come back tomorrow they would be open at 8:00. I didn't spend two hours trying to get there to come back tomorrow. I had plans for tomorrow and needed my oil to be changed. This was not my first bad experience with this location but it surely is my last. I will have my oil changed tomorrow at 8:00 somewhere else. More

Excellent Wonderful ,excellent, good costumer sevice, everything was great ,I really like the experience and the personnel they work great and friendly in ever Wonderful ,excellent, good costumer sevice, everything was great ,I really like the experience and the personnel they work great and friendly in every aspect in my visit More

oil change service Service was excellent! Quick and professional. Very short wait time and I was informed of potential problems and advised on how to correct them. Aweso Service was excellent! Quick and professional. Very short wait time and I was informed of potential problems and advised on how to correct them. Awesome job! More

All was good. You have good people Ive purchased here before. Sales, management and service have always been top notch. Toyota has a good design on the tundra pick up and has been prefe Ive purchased here before. Sales, management and service have always been top notch. Toyota has a good design on the tundra pick up and has been preferred by me for a long time. More