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Community Honda of Orland Park - Service Center

Orland Park, IL

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1,069 Reviews

1,069 Reviews of Community Honda of Orland Park - Service Center

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October 14, 2020

Thank You Honda for Great Professional Service. My experience with Honda is satisfied because service team was always helpful, efficient, knowledgeable and friendly. The service done were completed in More

by INGAK23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 14, 2020 -

Community Honda of Orland Park responded

Hi there! Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us.

October 14, 2020

Great service for oil change, rear differential fluid and transmission fluid changes. Wait time a little long, but worth the service. Highly recommend for Honda drivers More

by JSAN1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Piunti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Plautz
Oct 16, 2020 -

Community Honda of Orland Park responded

Hi there! We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the feedback. We strive to give our customers the best service experience possible!

October 13, 2020

It took a few frustrating service visits, but the sliding door problem, which lasted more than a year, was finally resolved, hopefully , for good this time. Bob and his team are GOOD. They know what they are More

by DCUI
Recommend Dealer
Yes
Employees Worked With
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Direct Bob is the behind the scene guy that made things happen.
Oct 13, 2020 -

Community Honda of Orland Park responded

Hi there! Thank you for the feedback. We strive to give our customers the best service experience possible! Have a great day.

October 13, 2020

Bought two vehicles from Community in 2015. Both have had all their service performed here. We have never felt any pressure to have any services done. We also never felt the rerecommended services were unnec More

by JUSTUS571
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christopher G. Wrublik
Oct 14, 2020 -

Community Honda of Orland Park responded

Hi there! Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

October 13, 2020

Another great service visit to Community Honda. Even though the service took longer than estimated I was kept informed of the progress. To compensate for the delay I was given a 12% discount which was More

by JMVERSON
Recommend Dealer
Yes
Employees Worked With
Zack Plautz
Oct 14, 2020 -

Community Honda of Orland Park responded

Hello! We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the feedback. We strive to give our customers the best service experience possible!

October 13, 2020

Had a great visit and Hector in service took wonderful care of me and my CRV. I will certainly be back and certainly request him again More

by GRACE_VIGILANTE
Recommend Dealer
Yes
Employees Worked With
Hector
Oct 14, 2020 -

Community Honda of Orland Park responded

Grace, Thanks for this post! Glad to hear you had a great experience. We'll let our service staff know of your appreciation and we look forward to seeing you again soon!

October 12, 2020

I would recommend for basic oil change but for major repairs it’s too expensive. Timing belt price was 1250. I can get done for 850 elsewhere More

by MICHAELBENCIC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Savage
4.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 13, 2020 -

Community Honda of Orland Park responded

Hi there! Thank you for your review. We strive to give our customers the best service experience possible! We really value your input, and we are always looking to make improvements. Have a great day.

October 12, 2020

Feel like the mechanics are breaking things when the fix other things. A/C keeps going out and it’s always a new problem with it Last time I will come to Honda with this car. More

by Gina Willis
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bill Savage
1.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 16, 2020 -

Community Honda of Orland Park responded

Gina, thank you for bringing this to our attention. At Community Honda, we pride ourselves in straight forward, no-nonsense, and transparent dealings with our clients. Please reach out to Anthony at anthonyh@communityhonda.com at your earliest convenience. Thank you.

October 12, 2020

I dealt with Chris in the Service Department. I felt like he was rushing and never made eye contact. He gave me the invoice at the end and pointed to the cashier. Worst customer service experience. More

by CBARRAGAN36
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Chris
Oct 16, 2020 -

Community Honda of Orland Park responded

On behalf of Community Honda, I would like to apologize for your frustrating experience with our Service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact Anthony at Anthonyh@communityhonda.com at your earliest convenience so we can work towards a resolution.

October 09, 2020

Bob Madia was very helpful in correcting my problem with tires on my car. Community Honda dealership should be proud to have a person like him working for them More

by JONMARYLOU
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bob Madia
Oct 09, 2020 -

Community Honda of Orland Park responded

Hi there! Thank you for highlighting some of our staff. We will pass along your kind remarks. Have a great day!

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