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Community Honda of Orland Park - Service Center

Orland Park, IL

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1,070 Reviews

1,070 Reviews of Community Honda of Orland Park - Service Center

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October 25, 2020

Wait time was terrible.Call for a part on Monday and Wait time was terrible. Call for a part on Monday and still wasn't there when when I had my appointment on Saturday. Poor service. Only good thing More

by montell1971
Recommend Dealer
No
Employees Worked With
Camron
Oct 30, 2020 -

Community Honda of Orland Park responded

Hi there, On behalf of Community Honda, I would like to apologize for your frustrating experience with our Service department. The situation you described is not typical of our dealership, and your feedback had been taken into serious consideration. Your business is very important to us and we'd like to regain your trust. If you are open to discussing this issue in further detail, please contact Anthony at anthonyh@communityhonda.com at your earliest convenience so we can work towards a resolution.

October 25, 2020

Friendly staff and good service. Kamron Mikuta should be commended for his friendliness and attention to details. Nice Job! We will be back to get Mom’s CRV serviced at Community Honda. More

by RODLAINE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamron mikuta
Oct 26, 2020 -

Community Honda of Orland Park responded

Hi there, Thank you for taking the time to highlight some of our staff! We are happy to hear about your positive experience with us! Have a great day.

October 25, 2020

Always a great experience with Community Honda's Service Department. Organized, good communication, fair price and, most importantly, repaired by Honda trained technicians with Honda parts! More

by QKC745
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Piunti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Community Honda of Orland Park responded

Hello, Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us.

October 25, 2020

I was very pleased on how courteous the customer service people were in helping & informative in helping the customer. Extremely pleased on getting the work done on my vehicle. More

by LUV2RACE318
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Piunti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Community Honda of Orland Park responded

Hi there, Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

October 25, 2020

They were quick to service car but left paper and plastic coverings for me to clean up. A worker also left his phone in my car. More

by JNANGUS5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Frank Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Community Honda of Orland Park responded

Hi there, Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

October 24, 2020

Came in for an oil change but it was time to get more done. Greg explained what I needed and told me how long it would take. He was very friendly and kept me updated. The time it took was right on. More

by MMCCORMICK3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Piunti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 26, 2020 -

Community Honda of Orland Park responded

Hello, Thank you for taking the time to highlight some of our staff! We hope you have a great day!

October 23, 2020

I came to Community Honda to have an oil change and a tire rotation. Greg told me how long it would take and reviewed the work that was completed. He also mentioned work that would be needed in the futur More

by FRANKJGRIFFITHS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Piunti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Community Honda of Orland Park responded

Hi there! Thank you for taking the time to highlight some of our staff! We hope you have a great day!

October 22, 2020

Clean dealership. Car wasn’t ready when promised but otherwise they did a good job. The person who cleans the car didn’t wash the bird poop off my windshield. I had to ask him to do. It was in plain sig More

by HEAVENBOUNDIL1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Piunti
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 23, 2020 -

Community Honda of Orland Park responded

Hi there, Thank you for your feedback. We strive to provide every customer with a positive experience. If you have any further concerns, please reach out. Thank you.

October 21, 2020

The service appointment was seamless and got handled efficiently w/ quality from the set up to completion. The price was high for a small part. More

by m17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kamron Mikuta
Oct 22, 2020 -

Community Honda of Orland Park responded

Hi there, We're glad to hear that everything was done quickly and to your satisfaction. If you have any questions, please do not hesitate to reach out to us! Have a great day.

October 21, 2020

Service appointment went without a problem. We purchased a new Honda fit and thought that the acc cruise was not working. Turns out that Honda does a VERY poor explanation of how to use this feature in both More

by hbgrjr
Recommend Dealer
Yes
Employees Worked With
Zack Plautz
Oct 22, 2020 -

Community Honda of Orland Park responded

Hi, Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

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