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Community Honda of Orland Park - Service Center
Orland Park, IL
1,070 Reviews
1,070 Reviews of Community Honda of Orland Park - Service Center
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February 01, 2019
Service advisor Terrible customer service,was very rude in explaining the service. Instead of being appologetic for dealership inatalling faulty battery try to blame Terrible customer service,was very rude in explaining the service. Instead of being appologetic for dealership inatalling faulty battery try to blame it on me. It took 2.5 hours to replace battary that had full warranty. I think your dealership should treat customers better and conduct quicker service especially when the appointment was scheduled and service repair was due to dealership installin faulty parts. You should stand by the quality of service and parts you install. More
by MJASU23
Verified CustomerEmployees Worked With
Robert Johnson
January 31, 2019
Brought car in. Honda kept it over a month. The car was kept in service department for over a month. Parts were put in the car but this did not stop noise. No one would answer my questions or ca The car was kept in service department for over a month. Parts were put in the car but this did not stop noise. No one would answer my questions or call me back with updates. Finally after all this Honda said they could not fix it and gave the car back. I had no other choice but to take it. I will never go to Honda again. More
by Sloan.s82
Employees Worked With
Someone named RJ, Bob Moran
January 24, 2019
Service Friendly staff that did a great job, timely repairs and the staff keep us well informed of what was being done to the car as well as when the car wou Friendly staff that did a great job, timely repairs and the staff keep us well informed of what was being done to the car as well as when the car would be available for pickup, More
by GSKIBA
Employees Worked With
Other Employees :
Do not recall the staff names in the bay area, Bob Moran
January 23, 2019
Almost Well, I almost thought it was finally done and fixed. It actually was when I left but on the drive home the other side of the steering wheel had the Well, I almost thought it was finally done and fixed. It actually was when I left but on the drive home the other side of the steering wheel had the cover come loose. I called Louis on my way home and told him I would call back to make and appointment to bring it back again after checking my calendar. Called back on Monday and left a message for him to call me and instead of him I got Bob Madia. I explained what happened and that they had to order parts and he said he would call back shortly after talking to Parts Department. I waited 4 hours before calling back and left a message. No return call until Tuesday and that was made to me by mistake as he called to tell me my car was done when it hadn’t even been brought in. Well, part is now in and we will see what happens on Tuesday. I was told this will only take an hour so no Loaner car this time. More
by FoxyRoz
Employees Worked With
Louis, new to service department and as far as I am concerned everyone there should be as quick and courteous as he is.Bob. Madia I would rate Louis with 5 stars in Customer Service and Friendliness
January 22, 2019
Professional Services provided were done in the time scheduled and all personnel appeared informed and helpful. I was in and out on time and at the quoted price. Services provided were done in the time scheduled and all personnel appeared informed and helpful. I was in and out on time and at the quoted price. More
by TJMITCHELL
Employees Worked With
Cesar Diaz
January 22, 2019
Excellent fast The service department was very nice and attentive. Real professional.I never hesitate on referring anybody to community Honda because it is always a The service department was very nice and attentive. Real professional.I never hesitate on referring anybody to community Honda because it is always a good experience to me. More
by THEBOTTLECELLAR
Employees Worked With
Christopher Nelson, Wilky Bush, Robert Mitsos, Robert Johnson, Bob Moran
January 22, 2019
service fine, price totally out of line I had no problem with the service or individuals I encountered, the price I paid ($750) to replace a safety mirror however, made me feel like I was fl I had no problem with the service or individuals I encountered, the price I paid ($750) to replace a safety mirror however, made me feel like I was fleeced. This is precisely why I avoid dealerships like yours to have any work done on my vehicles. NEVER AGAIN G.Patrick More
by PATRICKS001
Employees Worked With
Ryan Oles
January 22, 2019
Service The service department is excellent. My car was ready when they told me it would be, and the cost was less than I was expecting. I would recommend t The service department is excellent. My car was ready when they told me it would be, and the cost was less than I was expecting. I would recommend this service department to everyone. More
by BSOLCZYK
January 22, 2019
Didn't refill windshield wash I was driving in snow and salt and tried to clean my windshield. To my surprise there was no windshield wash for the wipers. I thought when you got an I was driving in snow and salt and tried to clean my windshield. To my surprise there was no windshield wash for the wipers. I thought when you got an oil change that was one of the things you were supposed to check Was a dangerous situation because i couldn't see. More
by DW8181
Employees Worked With
January 21, 2019
Great Service Center- Bummer on the Pricing Each trip into this dealership has been enjoyable. The staff is friendly & responsive, and provides a really nice atmosphere while your car is being w Each trip into this dealership has been enjoyable. The staff is friendly & responsive, and provides a really nice atmosphere while your car is being worked on. My most recent visit was nothing different. I'm not sold on the total cost to simply buy a new key for my car...but on the other hand seems to be right on par with what most other dealerships would charge for factory parts. More
by Bassjet84
Employees Worked With
Bryan Schultz
