Community Honda of Orland Park - Service Center

Good job! My car was needing new spark plugs and it was helpful to find out it was under warranty. Robert the manager does a good job. My car was needing new spark plugs and it was helpful to find out it was under warranty. Robert the manager does a good job. More

GOOD SERVICE I have been using Community Honda's service department for many years. "Randy" is the service writer I see on each of my visits to the service depart I have been using Community Honda's service department for many years. "Randy" is the service writer I see on each of my visits to the service department. Randy is, by far, THE BEST service writer I have EVER dealt with. He is courteous, friendly, and knowledgeable. I am always satisfied with the service that was done on my vehicle because I know Randy "follows up" on what's being done. I wouldn't think of going to any other Honda dealer for service because I'm happy and satisfied with Randy and Community Honda. More

No waitng I had a recall, so rather than staying in the waiting area (which tends to be crowded) I took Lyft to and from home. It was great! I had a recall, so rather than staying in the waiting area (which tends to be crowded) I took Lyft to and from home. It was great! More

Very nice staff I was greeted right away very friendly and way better than planet Honda very fast work I got my car an hour before the expected time I was greeted right away very friendly and way better than planet Honda very fast work I got my car an hour before the expected time More

Service issues Service are is to unorganized. Customer rep. should not be taking calls when customers are standing in line. I can't wait 2 hours or more for an oil c Service are is to unorganized. Customer rep. should not be taking calls when customers are standing in line. I can't wait 2 hours or more for an oil change. More

Recall Was told it would take 30 to 45 minutes when I made the appointment, ended up taking twice as long Not to happy at all Stuck inside the dealership for Was told it would take 30 to 45 minutes when I made the appointment, ended up taking twice as long Not to happy at all Stuck inside the dealership for almost 2 hours More

Friendly and knowledgeable Service is attentive and they listen and they get exactly what you want fixed or serviced. Honest people that are willing to help your every car need. Service is attentive and they listen and they get exactly what you want fixed or serviced. Honest people that are willing to help your every car need... More

Recall service / maintenance Smooth service. I. did not have to wait at the waiting area since they gave me an option if I wanted to go somewhere (free lyft). It was also nice t Smooth service. I. did not have to wait at the waiting area since they gave me an option if I wanted to go somewhere (free lyft). It was also nice that the services were covered by warranty and my plan. More

Honda experience Bring my car here every time. Good service although I haven’t been anywhere, so Community Honda keeps me coming back. I will keep coming here for serv Bring my car here every time. Good service although I haven’t been anywhere, so Community Honda keeps me coming back. I will keep coming here for service to my vehicle. More

Noise in car. Took the car in for a rattle noise I was hearing behind the dash. Took it the first time and the noise wasn’t duplicated. Took it the second time nois Took the car in for a rattle noise I was hearing behind the dash. Took it the first time and the noise wasn’t duplicated. Took it the second time noise was heard but then wasn’t duplicated by the tech, so they couldn’t touch my car. I couldn’t get a loaner because they couldn’t keep my car because of the noise not being there- even though my car is under basic warranty. Took the car a third time because the noise was there and left the vehicle there with them. Got a call few hours later that the car was done. I get there and I’m told concern cannot be duplicated, at this point I was kind of frustrated. The service writer that dispatched me (Bobby Mitsos) sensed my frustration and asked me what the problem was. I told him what was going on and for some reason he knew what my problem was right away. He said some caps on my strut towers where the culprit of my noise, we took them off and I drove the car and noise was GONE! What aggravates me is that he was the only one that knew about this issue and not anyone else. I’m assuming this has happened before. Maybe after multiple times of me going they would have tried to figure it out. I will still bring my car there but just wanted to share this concern, to help someone that might come in with the same issue down the road. More