Community Honda of Orland Park - Service Center

Recent service appointment Service tech RJ was courteous and professional in his dealings with me. All work was done in the time promised and for the cost that was quoted. Service tech RJ was courteous and professional in his dealings with me. All work was done in the time promised and for the cost that was quoted. More

A trial of being ignored From the moment I pull up into the service station I can see it’s going to be a long day. You are never greeted. Typically the employees see how long From the moment I pull up into the service station I can see it’s going to be a long day. You are never greeted. Typically the employees see how long they can go without making eye contact when you walk in. I had a SCHEDULED appointment we’re i gave them the service codes off my truck before I showed up. They gave me all the items that needed to be done and a cost over the phone. I arrived for my SCHEDULED appointment and it took 25 minutes just to drop my truck off, then they gave me an ‘extended’ quote that was roughly double what they said over the phone... It maybe a long drive to Ohare Honda, but at least I can drop my truck off in about 5 minutes and their quotes are always accurate. This is the worst dealership service center I have ever gone too. More

Poor Customer Service and Poor Quality of the Work The radar sensor on my 2018 Honda CR-V malfunctioned and needed to be replaced. I was left without a vehicle for four days resulting in me having to p The radar sensor on my 2018 Honda CR-V malfunctioned and needed to be replaced. I was left without a vehicle for four days resulting in me having to pay for a rental vehicle out of my own pocket. Honda would not provide a loaner vehicle. Now, the vehicle is permanently stained with a discoloration on the front bumper leading directly to the radar cover. This was due to that repair and I had to wait a week for a negative response that Community is not going to take accountability and I am stuck with the problem. This is unacceptable to me the customer and will likely end any thought of future business with Community. In addition, the communication with Community Honda is terrible, I have had to make numerous calls to get a simple update on the status of my vehicle. They don’t return calls and it took two emails and 8 days to get a response from the service manager to tell me they weren’t going to do anything. Unacceptable! More

Efficient Excellent service and sales. Very friendly only dealership I will buy a Honda from Staff gies above and beyond to help you make a choice you are c Excellent service and sales. Very friendly only dealership I will buy a Honda from Staff gies above and beyond to help you make a choice you are comfortable with when leasing a car. NO PRESSURE. Service department keeps you informed great team. More

worst Honda service center that I have ever experienced 1st I took my car in for a recall after being serviced got home and radiator fluid was all in my garage of course they said they didn't do anything wr 1st I took my car in for a recall after being serviced got home and radiator fluid was all in my garage of course they said they didn't do anything wrong. they ended up giving me a free oil change and premium car wash. there is nothing premium it. after getting my car and making my next stop I see scratches all over my car this is totally ridiculous. I will never step foot back into the dealership or will I ever refer anyone. I am totally pissed to the highest. this dealership is messing up people cars. it's a shame when you can't go to a dealership and get good service More

RJ is a great representative for your business!! RJ is a real professional!! Don’t ever lose him. He explained everything in great detail. I will request he handle my future work and visits. RJ is a real professional!! Don’t ever lose him. He explained everything in great detail. I will request he handle my future work and visits. More

What’s the point of the appointment As part of the services agreement, I regularly bring my car in. Even if we make an appointment it often takes over and hour and up to 2.5 hours for ju As part of the services agreement, I regularly bring my car in. Even if we make an appointment it often takes over and hour and up to 2.5 hours for just an oil change. The staff are at times, not friendly and brief. They regularly give no updates as you sit and wait, so we will at times make arrangements to have someone pick us up (which is not convenient). Overall, the experience feels like you are a hostage at Honda. More

Oil change I had a good experience at Honda. I think the guy I worked with his name was Rodger. He was very knowledgeable and was not pushy. He didn’t make me fe I had a good experience at Honda. I think the guy I worked with his name was Rodger. He was very knowledgeable and was not pushy. He didn’t make me feel overwhelmed or stupid with something that I could have gotten. More

Quick Service Bringing my vehicle in I was told that it would be 90 minute wait and they exceeded the expectation and got it completed within an hour. Great job! Bringing my vehicle in I was told that it would be 90 minute wait and they exceeded the expectation and got it completed within an hour. Great job! More