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Community Honda of Orland Park - Service Center

Orland Park, IL

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1,069 Reviews

1,069 Reviews of Community Honda of Orland Park - Service Center

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September 13, 2020

I’m disappointed with how the inspection and fix didn’t solve the problem with my car at all. As a result I have to go to a Chrysler dealership and pay another inspection fee. This is the second time we’ve More

by KERMERMICHELLE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Piunti
1.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Pribyl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Savage
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Plautz
Sep 15, 2020 -

Community Honda of Orland Park responded

On behalf of Community Honda, I would like to apologize for your frustrating experience with our Service department. The situation you’ve described is not typical for our dealership, and your feedback has been taken into serious consideration. Your business is very important to us and we’d like to regain your trust. If you are open to discussing this issue in further detail, please contact me, via email, at your earliest convenience so we can work towards a resolution. Thank you for alerting me to this issue and I look forward to speaking with you soon. Regards, Bob Madia Service Director bmadia@communityhonda.com

September 13, 2020

The customer service I received was incredible. Everyone was very friendly and professional. I was very satisfied with my experience and would highly recommend them More

by CHRISTINENOTTER27
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 14, 2020 -

Community Honda of Orland Park responded

We're happy to hear that you're pleased with the service you receive here a tCommunity Honda. Thank you so much for being one of our valued guests and we look forward to your next visit!

September 10, 2020

The service was good the wait was fine the facility was safe and the service writer was good and explained all to me so you need more words ??????????? More

by PROCO65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Piunti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zack Plautz
Sep 12, 2020 -

Community Honda of Orland Park responded

We're happy to hear that you're pleased with the service you receive here at Community Honda. Thank you so much for being one of our valued guests and we look forward to your next visit!

September 10, 2020

They performed the work in a timely manner. We were very satisfied.The price was a little bit high but you have peace of mind that it was done right. It’s easy to make an appointment drop off the car and pi More

by DMSHEEHAN31
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Piunti
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 12, 2020 -

Community Honda of Orland Park responded

Hi there. We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the feedback. We strive to give our customers the best service experience possible!

September 09, 2020

Service Dept is the best. They have taken great care of our family’s many Honda cars for over 25 years. Never had any issues or problems. Randy is the best. More

by KATAV
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 17, 2020 -

Community Honda of Orland Park responded

Thank you so much for your review and feedback! Exceptional customer service is what we strive to provide our customers on a consistent basis. Thank you for your continued patronage & we look forward to serving you again in the future.

September 08, 2020

They got me in for service on my 2015 CR-V the night before it was scheduled and the next morning they called to tell me it was being worked on and need some other service. More

by LANDSCAPER234
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Plautz
Sep 08, 2020 -

Community Honda of Orland Park responded

We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the feedback. We strive to give our customers the best service experience possible!

September 08, 2020

2 hour plus wait for an oil change and tire rotation!! They did NOT reset the computer AND they put to much air in the tires!! No thanks! More

by Maciagam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Greg Piunti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Pribyl
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Chris the youman who helped me when I had to bring my car back was awesome! Fixed the issue fast
Sep 09, 2020 -

Community Honda of Orland Park responded

We apologize for the wait you experienced in getting your vehicle serviced at our dealership. Please reach out to Anthony Hicks, Business Development Manager, at anthonyh@communityhonda.com, with your contact information, at your earliest convenience so we have the chance to make things right.

September 08, 2020

you guys are the best in town. you always take care of all my cars and i have 4 of them .so good job and stay safe More

by MCONSIDINE79
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dennis Pieczynski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Frank Cleveland
5.0
This rating includes all reviews, with more weight given to recent reviews.
Greg Piunti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bill Savage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Wilky Bush, Kevin Casper, Michael Mitchener, Wayne Neven, Zack Plautz
Sep 08, 2020 -

Community Honda of Orland Park responded

We're happy to hear that you're pleased with the service you receive here at Community Honda. Thank you so much for being one of our valued customers and we look forward to your next visit!

September 07, 2020

Appointment was easy to set up. Service knew why I was there and ready to take care of it. The Service attendant was able to answer a question I hadn't been able to figure out even with my very poor descr More

by Ekim Waldo
Recommend Dealer
Yes
Employees Worked With
Kamron?
Sep 08, 2020 -

Community Honda of Orland Park responded

Ekim, We can't tell you enough how much we appreciate our service team. They do a fantastic job and we’re very happy that they were there to take care of you! Thank you again and we look forward to working with you in the future.

September 07, 2020

Not happy when I want to pick up my car it took a long time to just pay my bill. Even the customer service lady was on my side. More

by lindabuescher5048
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 09, 2020 -

Community Honda of Orland Park responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Community Honda, we take customer reviews very seriously. Please contact me, Anthony Hicks, at 708-364-2452, at your convenience. I look forward to speaking with you soon.

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