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Community Honda of Orland Park - Service Center

Orland Park, IL

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1,069 Reviews

1,069 Reviews of Community Honda of Orland Park - Service Center

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September 24, 2020

This is the first time I had terrible service at your center. No tech talked to me re status of my vehicle such as condition of my battery and tires. My car did not start yesterday and AAA had to put More

by FRANBAN1014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Don't know who helped me in the service dept.
Sep 25, 2020 -

Community Honda of Orland Park responded

Thank you for bringing this to our attention. We are concerned about your comments and would like to get in touch with you to discuss this matter further. At Community Honda, we take customer reviews very seriously. Please contact Anthony Hicks, Business Development Manager, with your contact information, at anthonyh@communityhonda.com, at your earliest convenience. We look forward to working together with you to come up with a solution.

September 24, 2020

Courteous service, performed on time with high consideration for safety during the pandemic. I was driven home and picked up when the service was completed. More

by MHELFER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Piunti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Community Honda of Orland Park responded

We're happy to hear that you're pleased with the service you receive here at Community Honda. Thank you so much for being one of our valued guests and we look forward to your next visit!

September 24, 2020

Work was performed with no issues found, and on time.Greg and the Service Department team always perform very professionally. I have purchased my last 3 vehicles at Community Honda and have always found the More

by ccreech104
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Greg Piunti
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Community Honda of Orland Park responded

We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the feedback and your continued patronage. We strive to give our customers the best service experience possible! We look forward to your next visit!

September 23, 2020

I have always had good service. However this last visit I requested wheel alignment and CHECK brakes. I knew brakes were bad, but a number of other repairs were also made without my permission. I am sure More

by TPANDERSON6804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bill Savage
3.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2020 -

Community Honda of Orland Park responded

We understand your disappointment with Community Honda, and agree that this is not acceptable. It’s important to us that are customers are more than satisfied and we would like the opportunity to resolve this issue immediately. If you give us a chance, we are intent on making this right and hope you will allow us to speak with you to discuss the situation. Please contact Anthony Hicks, Business Development Manager, via email at anthonyh@communityhonda.com, with your contact information, at your earliest convenience to discuss this matter.

Sep 25, 2020 -

TPANDERSON6804 responded

I am sure that I will resume getting the same good service I have had in the past. Thank you. Theresa Anderson

September 23, 2020

Work was done when promised which was completed in a timely manner. I greatly appreciate the care they put towards my car. Very nice team. More

by JUDY F.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Pribyl
1.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Community Honda of Orland Park responded

Judy, Thank you for reviewing your service experience! We aim to provide time-efficient and exceptional service for our guests and we are proud that this was received during your time spent with us.

September 23, 2020

Work was performed on time and with no issues. Randy was the service rep and was very professional and helpful in our discussions of the issues. More

by TECOLLI
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Community Honda of Orland Park responded

We're happy to hear that you're pleased with the service you receive here at Community Honda. Thank you so much for being one of our valued guests and we look forward to your next visit!

September 22, 2020

Dorian was my car saleswoman. She was great! Very friendly and attentive . She helped me in finding the car I was looking for right away More

by jmnwahl
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cory Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 24, 2020 -

Community Honda of Orland Park responded

Thanks for this post! Glad to hear you had a great experience. We'll let our service staff know of your appreciation and we look forward to seeing you again soon! Until then, enjoy that ride!

September 21, 2020

Community Honda service department was excellent as usual especially considering the considering the Covid 19 handicapping restrictions. They always respond proactively to any unexpected discoveries during More

by JSULLI1056
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zack Plautz
Sep 22, 2020 -

Community Honda of Orland Park responded

We're happy to hear that you're pleased with the service you receive here at Community Honda. Thank you so much for being one of our valued guests and we look forward to your next visit!

September 21, 2020

I brought my car in for routine maintenance. I really appreciate Randy Pribyl’s stellar customer service. He really goes the extra mile for his customers! Debbie S. More

by DEBBIE
Recommend Dealer
Yes
Employees Worked With
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Community Honda of Orland Park responded

Debbie, We are happy to hear that you enjoyed your visit to our dealership for service. Thank you for the feedback. We strive to give our customers the best service experience possible!

September 20, 2020

It took a while for Honda to acquire this smoke machine to service my car. When it finally came in, Randy Pribyl explained the process very clearly, in a professional manner. The mechanic found the pro More

by MARK.LOSEY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Pribyl
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 22, 2020 -

Community Honda of Orland Park responded

Mark, Thanks for this post! Glad to hear you had a great experience. We'll let our service staff know of your appreciation and we look forward to seeing you again soon!

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