Community Honda of Orland Park - Service Center

Don’t trust Community Honda of Orland Park Went to Community Honda of Orland Park on 3/28/2018 for a passenger airbag recall. After picking up my car on 3/29/2018 I quickly realized that all of Went to Community Honda of Orland Park on 3/28/2018 for a passenger airbag recall. After picking up my car on 3/29/2018 I quickly realized that all of lightning on my heater controls were now out. Went straight back to the dealerships where they quickly stated that it was unrelated and nothing more than an unfortunate coincidence. The airbag replaced was above the glove box and the heater controls were directly adjacent in the center dash.They insisted that the work they completed could not have caused the lightning issue because this has never happened before. They then stated that they did not validate that the lights worked when I brought the car in and there was nothing they could do, not their issue. They then stated that my car had a number of miles on it and the fix to the heater control lightning was an expensive fix (the reason they did not want to own the issue).Their solution was to offer a discount if I agreed to pay them to fix lights (that they broke and insisted was a burnt out bulb).I refused their offer because they should be responsible for the full fix. Today half of the lights came back on after I hit a big bump in the road. Clearly this is not a lightbulb issue as they stated and likely related to the work they completed in the dash. The fact that they are attempting to say that this was an existing issue is insulting. Do not trust or go to Community Honda of Orland Park., These guys should not be trusted and are very unethical. There are a number of good Honda dealers, Community Honda of Orland Park is not one of them. More

Quick Service I was a little nervous going to Community for service, as I had never been there before, but all went well. I went early on a weekday earlier in July I was a little nervous going to Community for service, as I had never been there before, but all went well. I went early on a weekday earlier in July and had no issues whatsoever getting in and out in a reasonable time. They honored my service coupon for an oil and filter special, and all service advisors I dealt with were friendly. More

What went wrong I taken my car in to purchase a new battery, after almost an hour long wait i was told that my car didn't have a battery terminal bolt which was a lie I taken my car in to purchase a new battery, after almost an hour long wait i was told that my car didn't have a battery terminal bolt which was a lie, and i was being charged 9 to 10 bucks to replace the bolt. at which time i inform the sales associate that he was mistaken i was under my hood adding oil and that i had everything in order, then he came back at then told me his mechanic broke my bolt and i was being charged for the mechanics mistake .I totally refused to pay this added amount for the mechanics blunder. and after waiting an additional 15min .the adjustment to the bill reflected the original amount i paid it and left very angry. and never to ever come back. More

I just purchased a demo/loaner 2013 Honda Odyssey, and I wanted side moldings installed because I will keep this vehicle for at least 10 years. I kept our last Odyssey for 11 years. The side moldings were wanted side moldings installed because I will keep this vehicle for at least 10 years. I kept our last Odyssey for 11 years. The side moldings were ordered and Matt took care of the installation. Everything worked out great. Everyone at dealership was friendly and courteous. More

Anthony has been a great help whenever I need to get my car serviced. I would definitely recommend him to anyone looking for great customer service. car serviced. I would definitely recommend him to anyone looking for great customer service. More

I don't have bad experience but I can only say, I'm use to have Jennifer as my service and I don't mind having her in each visit. I'm use to have Jennifer as my service and I don't mind having her in each visit. More

The service department many times would tell us that we needed work done on our Honda Van that was not needed. They overcharged for any work or service that was performed. They even had us very scared on needed work done on our Honda Van that was not needed. They overcharged for any work or service that was performed. They even had us very scared once telling us our Motor mounts were broken and needed to be fixed right away. We took our van right over to another mechanic who told us there was no problem with them. Once we received a notice about a recall with our power steering and when we brought the van in to the dealer they told us that since our vehicle was just over 100,000 miles they would not fix our power steering. The steering wheel was so difficult to turn and it would take me forever to park or pull out of a parking spot. We had several problems with our run-flat tires also. We had to purchase new tires way more often than normal. Once we purchased four new tires for $1200 and 4 months later needed new ones. When we brought the car in for excessive shaking they said we needed new tires. We told them that was impossible since we just bought new tires 4 months ago. They said the tires must have been installed wrong. I told them that they installed them since you can only purchase these ridiculous tires from the dealer. I told them we should not have to pay for the new tires. They finally gave us the tires but did charge us for all the labor. We should not have had to pay anything! This was not our fault. After all the money, frustration and problems at this dealership we decided to buy our next car at Orland Toyota. More