Community Honda of Orland Park

Wife complained about a noise. I did not have an appointment. I drove into the service department and explained the noise to Bryant. They rectified the problem and in about 1 1/2 ho I did not have an appointment. I drove into the service department and explained the noise to Bryant. They rectified the problem and in about 1 1/2 hour I was on my way home. More

They would not resolve a problem I am having with my new Ac They would not resolve a problem with the rim's on my new Honda acord. The car was purchased new on 11/30/18 and 5 months later the rims are all pitt They would not resolve a problem with the rim's on my new Honda acord. The car was purchased new on 11/30/18 and 5 months later the rims are all pitted. They all 4 should be replaced at Honda expense. Might trade it in for a BM W More

great service From when I enter the building everyone was friendly and they had great service Top Class dealership they seem like they treated me like family From when I enter the building everyone was friendly and they had great service Top Class dealership they seem like they treated me like family More

Purchase of 2019 HRV Sport Jim McElligot was the salesman that greeted me at Community Honda. This day was my first opportunity to see the vehicle I had been previously reviewin Jim McElligot was the salesman that greeted me at Community Honda. This day was my first opportunity to see the vehicle I had been previously reviewing online. He suggested a test drive but I was just not sure I was ready so he suggested I could be the designated passenger for that drive. Loved the ride and as I had other commitments for the next few days, I made an appointment to come back after the weekend. I test drove the vehicle with Jim, he answered all of my questions and gave me good information about the HRV. I made the decision to purchase the vehicle that same day. The process went smoothly and I said goodbye to my well loved 2007 CRV and hit the road to make new memories in the HRV. Every individual I had contact with at the dealership was courteous and knowledgeable. More

Customer service My visit was good however it started off bad. I wait for help to get checked in for a oil change for 15 mins.. when finally a young man came to help m My visit was good however it started off bad. I wait for help to get checked in for a oil change for 15 mins.. when finally a young man came to help me and check me in. He asked had anyone help me and I said no. One guy could have helped me but he just walked passed me twice!!!!! I was happy with the service and the young mans help but, I was pissed that I was not acknowledged by the other eating pizza guy.. More

Recent service appointment Service tech RJ was courteous and professional in his dealings with me. All work was done in the time promised and for the cost that was quoted. Service tech RJ was courteous and professional in his dealings with me. All work was done in the time promised and for the cost that was quoted. More

A trial of being ignored From the moment I pull up into the service station I can see it’s going to be a long day. You are never greeted. Typically the employees see how long From the moment I pull up into the service station I can see it’s going to be a long day. You are never greeted. Typically the employees see how long they can go without making eye contact when you walk in. I had a SCHEDULED appointment we’re i gave them the service codes off my truck before I showed up. They gave me all the items that needed to be done and a cost over the phone. I arrived for my SCHEDULED appointment and it took 25 minutes just to drop my truck off, then they gave me an ‘extended’ quote that was roughly double what they said over the phone... It maybe a long drive to Ohare Honda, but at least I can drop my truck off in about 5 minutes and their quotes are always accurate. This is the worst dealership service center I have ever gone too. More

Poor Customer Service and Poor Quality of the Work The radar sensor on my 2018 Honda CR-V malfunctioned and needed to be replaced. I was left without a vehicle for four days resulting in me having to p The radar sensor on my 2018 Honda CR-V malfunctioned and needed to be replaced. I was left without a vehicle for four days resulting in me having to pay for a rental vehicle out of my own pocket. Honda would not provide a loaner vehicle. Now, the vehicle is permanently stained with a discoloration on the front bumper leading directly to the radar cover. This was due to that repair and I had to wait a week for a negative response that Community is not going to take accountability and I am stuck with the problem. This is unacceptable to me the customer and will likely end any thought of future business with Community. In addition, the communication with Community Honda is terrible, I have had to make numerous calls to get a simple update on the status of my vehicle. They don’t return calls and it took two emails and 8 days to get a response from the service manager to tell me they weren’t going to do anything. Unacceptable! More

Community Honda Rocks! I was undecided on which vehicle I wanted to purchase, one being the Honda CRV and the other a Subaru. After test driving the CRV and speaking with Jo I was undecided on which vehicle I wanted to purchase, one being the Honda CRV and the other a Subaru. After test driving the CRV and speaking with John, our knowledgeable sales associate, we went with the CRV and it doesn’t disappoint! I drive on 80 every day and I have never felt more safe. The blind spot detectors are awesome and the overall drive ability of the car is so smooth and comfortable. More

New car purchase The first salesperson I worked with was going to contact me when a particular color car arrived on the lot for me to look at. I eventually stopped by The first salesperson I worked with was going to contact me when a particular color car arrived on the lot for me to look at. I eventually stopped by the lot 2 weeks later and saw the color car I wanted to see was on the lot so I was able to view it at that time. That was the day I met Wayne and he became my salesperson. I agreed to purchase my car later that day Thanks to Wayne. More