Community Honda of Orland Park

Service was fine, shuttle wait time was not Everything went well, with the exception of the shuttle service. I was shuttled to the mall and when I was finished I was unable to reach Greg by phon Everything went well, with the exception of the shuttle service. I was shuttled to the mall and when I was finished I was unable to reach Greg by phone, so I left a message with a receptionist who said she would give him the message. After about 30 minutes, I had to call back because no one had arrived or called. I waited an additional 20-25 minutes before the shuttle driver arrived. I will continue to have my car serviced at this location but will not use the shuttle service again. More

Car Repairs I experienced good service with a friendly attitude. Greg Piunti was very friendly and knowledgeable. Greg explained everything very clearly. I was ve I experienced good service with a friendly attitude. Greg Piunti was very friendly and knowledgeable. Greg explained everything very clearly. I was very satisfied with my experience and my Honda is running like new. Thanks Greg. More

professional, verything well-explained, personal care. Excellent in every way -- Mr. Diaz personally explained every stage of the process, up to four times plus a recap of everything that was done when we Excellent in every way -- Mr. Diaz personally explained every stage of the process, up to four times plus a recap of everything that was done when we were done. Very personable and very professional. More

Friday Morning Car Issue The staff was extremely responsive to my unexpected issue starting my 2016 Honda Pilot. It was a Friday morning at 10:00 am when I arrived with no ap The staff was extremely responsive to my unexpected issue starting my 2016 Honda Pilot. It was a Friday morning at 10:00 am when I arrived with no appointment. They assured me the car would be repaired for the weekend - It was. Nice job by Jay in Service. More

Brake Inspection I always use this dealer for service on my 2015 CRV. Most of the time it's pretty painless however this dealer usually has long wait times. It would b I always use this dealer for service on my 2015 CRV. Most of the time it's pretty painless however this dealer usually has long wait times. It would be my only complaint for the service department. Otherwise, they are professional, friendly and knowledgeable. More

Good Service Had an 8 a.m. appointment. When I got there someone came out immediately to meet me. Got my car fixed quickly as promised. Community Honda is a frie Had an 8 a.m. appointment. When I got there someone came out immediately to meet me. Got my car fixed quickly as promised. Community Honda is a friendly, honest dealership. Would remonnend this dealer to anyone. More

Too long waiting also there is no meaning of appointment I did my work to another Honda dealer for half the price if you want I can bring invoice I understand some more price but it should not be double. Th I did my work to another Honda dealer for half the price if you want I can bring invoice I understand some more price but it should not be double. Thanks More

Great Service on a Saturday When Traveling Across Illinois We were making a drive my 2010 Honda Odyssey from Indiana back to western Illinois on I-80 on a Saturday when the "Check Engine" light came. We got o We were making a drive my 2010 Honda Odyssey from Indiana back to western Illinois on I-80 on a Saturday when the "Check Engine" light came. We got off I-80 at the next exit and determined it was something that needed immediate attention. We called Community Honda of Orland Park because they were close by. We were delighted to hear that the Service department was open all day and could make an appointment for us within an hour. Robert Moran, the Service Manager, explained the steps to me and arranged for the shuttle to take us to a restaurant for lunch while the car was serviced. He phoned me with the diagnosis and cost and asked for my OK to proceed. The car was ready shortly after we returned from lunch. We were VERY pleased with how well we were treated and the speedy fix. More

oil change APPOINTMENT I made an appointment for an oil change. Arrived 5 minutes early, no one was ahead of me checking in still I waited 15 to be acknowledged that I was e I made an appointment for an oil change. Arrived 5 minutes early, no one was ahead of me checking in still I waited 15 to be acknowledged that I was even there. After being checked in I said about 30 minutes and the service rep said at least an hour?? I asked him what the purpose of appointments were. He stated we doubled booked and there have been a lot of walk ins??? After complaining he did move me up above the walk ins but really double booking. With today computers I doubt that can happen. I bet the appointment are booked every 15 minutes which is not enough time. By the way my appointment was early 9:00am pretty early in the day to be backed up. The reason I came to the dealership was because Community sent me a coupon book for service so I thought I would give it a try. More

Tire pressure low. They did a hard reset which took about two hours. They told me they had to drive at 55 miles per hour When I came in my gas tank was almost full. Wh They did a hard reset which took about two hours. They told me they had to drive at 55 miles per hour When I came in my gas tank was almost full. When I picked up the car it was at 3/4 full. They didn’t refill the car. More