Community Honda of Orland Park

Attempted Bamboozle on tire rotation. I brought my vehicle in for an oil change and tire rotation. I waited a bit longer than expected (approximately two hours) to get this work done. Be I brought my vehicle in for an oil change and tire rotation. I waited a bit longer than expected (approximately two hours) to get this work done. Because of past problems with other dealerships attempting to charge me for tire rotations that they did not actually complete, I decided to check to see whether the one mismatch tire on my vehicle was still on the front driver side. I was very disappointed that it was still there. I brought it to the attention of the cashier and that charge was removed from my bill. I did not have the time to give them a second chance to really do the tire rotation. More

Best Customer Service Anywhere! Went to another dealership closer to my home for service, didn’t get it do made a phone call for and appointment and was there and my car was being ta Went to another dealership closer to my home for service, didn’t get it do made a phone call for and appointment and was there and my car was being taken care of instantly when I arrived. The Service Adviser was just Great! He understood my concern and moved quickly to resolve it to my satisfaction! The kids were all over my car as soon as I drove in checking my fluid levels. Can’t say enough good thing about the High Quality Of Service That I received. More

Even the Simple Things All I needed was a free multipoint inspection and Community Honda did it well & quickly. The inspection showed the battery was weak & it was replaced. All I needed was a free multipoint inspection and Community Honda did it well & quickly. The inspection showed the battery was weak & it was replaced. More

Oil change / Tire Rotation Love Community Honda !! Excellent service. Awesome staff, I would not take my car to anyone else. I have not had a bad experience.. Irene B. Love Community Honda !! Excellent service. Awesome staff, I would not take my car to anyone else. I have not had a bad experience.. Irene B. More

Car wash available The $13.95 car wash was of good quality without a long wait. No appointment was necessary. I am a longtime customer of this dealership. The $13.95 car wash was of good quality without a long wait. No appointment was necessary. I am a longtime customer of this dealership. More

Quick response and did what and when they promised Made event painless except for an early morning rush...that could be solved simply by a better designated service line and better signage. Staff was g Made event painless except for an early morning rush...that could be solved simply by a better designated service line and better signage. Staff was great and called me when they said. More

Everyone is nice All the employees are kind and know their job. I have always come here for service. The girls at the check out are always friendly. All the employees are kind and know their job. I have always come here for service. The girls at the check out are always friendly. More

Thankfully it was still under warranty from Acura - UPDATED Purchased a used 2015 Acura RDX in June. Less than 30 days later there was a problem with the A/C so took it back to Community Honda since we purchase Purchased a used 2015 Acura RDX in June. Less than 30 days later there was a problem with the A/C so took it back to Community Honda since we purchased the extended warranty. It was still covered under original warranty, so they took to Acura who fixed the issue at no charge. I’m very thankful for that because after the following experience, I’m sure Community Honda would have found some way to charge us! After picking up the vehicle, my wife noticed that the shift interlock cover was missing so she contacted the service center. Somehow they “remembered” that it was missing already and said they could order the part and it’s $20. We would have noticed it was missing at the time of purchase (especially since we took note of every single scratch when making our decision) and I guarantee that Community would have replaced it to make the sale. Furthermore, I think they would have replaced a $20 part before putting the vehicle for sale on their lot. Community Honda is a dealership that my wife’s entire family (Bustos) has used to purchase vehicles (including her mother and cousins who live in the area). Every other experience was positive. We have never encountered such poor service and disregard. The vehicle is so new (to us) that the first payment isn’t due yet! It appears that before we ever take a vehicle in for service, we need to take photos of anything we feel could get damaged! We are extremely disappointed. Susan Jimenez reached out to me in an attempt to correct the issues. She was extremely helpful and replaced the cost of the part. In future dealings with Community Honda, I will be sure to reach out to Susan Jimenez. She definitely made Community Honda an option for us going forward. More

Never Again I drove 20 miles to your dealership; I pass a hold lots of dealership. But I choose you. The sales and finance was great .Here come the (Never Again) I drove 20 miles to your dealership; I pass a hold lots of dealership. But I choose you. The sales and finance was great .Here come the (Never Again) my car broke down 3wk after purchase I drove totally of 80 mile ;give 15 miles there and come back I did buy the good warranty they offer me.I told them I didn't want to used my warranty if I just purchased the car they say ok they give me a loaner to fix the problem (they did) but why should I have to paid for anything;it just 3 week my car note having even came yet. They used my warranty without my consent. After the fact they the service call me .now the loaner. AND THE DEDUCTIBLE Become a rental $ 180.00 SHOULDN'T HAVE PAID NOTHING Wow!! Not a happy camper More

Great Service, But Lousy Checkout Process. There is a blonde lady at the cashiers office who was more concerned with cleaning her keyboard and being rude than helping people with the checkout p There is a blonde lady at the cashiers office who was more concerned with cleaning her keyboard and being rude than helping people with the checkout process. When approached she was very dismissive with me and told me to go to the service counter to get a piece of paper that she could’ve probably printed out herself. With that being said, I cannot fault the service center because all those guys were great, but she was the worst And I’m sure that you’ve received similar complaints. More