Community Honda of Orland Park

great buying experience From the time we arrived til the final signature, everything was handled perfectly. The whole experience was great, and we thank all of you for that. From the time we arrived til the final signature, everything was handled perfectly. The whole experience was great, and we thank all of you for that. Any recommendations for a Honda, community is at the top of the list More

Service of new car Fast service all problems were taken care of. Love doing business with this deslership, always get a good deal one of the most honest car dealerships Fast service all problems were taken care of. Love doing business with this deslership, always get a good deal one of the most honest car dealerships around plus a great service department. More

Brakes Service was excellent and was explained in detail. Cesar was very knowledgeable and walked me through the work that needed to be done. Very satisfied. Service was excellent and was explained in detail. Cesar was very knowledgeable and walked me through the work that needed to be done. Very satisfied. More

Great service, long wait The service advisor, Robert Johnson, was great. He explained everything and gave me a estimated wait time. My only complaint was the length of the w The service advisor, Robert Johnson, was great. He explained everything and gave me a estimated wait time. My only complaint was the length of the wait. An oil change, tire rotation, and air filter changes should take no longer than an hour, and even that is long. I am sure it is not taking the mechanic this long, it is that appointments are scheduled but not gotten to for awhile. It took 20 minutes of waiting just to speak with Mr. Johnson, so my 2 O'clock appointment is now already almost 2:30. I was not out of there until after 4. too long for what I was there for. Otherwise everyone was great. The service was performed to my satisfaction as far as I can see thus far. Cynthia, the cashier was pleasant and had that portion of my visit handled quickly. I have always had great experiences at Community other than wait time. Maybe send a message to customers to come later if things are running behind. Improve checkin process. Always takes a long time. More

Misinformed When negotiating lease rate, I was lied to on what the MSRP price of the vehicle was. A much higher value was given to me than what was actual which s When negotiating lease rate, I was lied to on what the MSRP price of the vehicle was. A much higher value was given to me than what was actual which swayed my judgement and comparison calculations with other dealers. Community Honda of Orland Park refused to make it right so now I’m stuck paying a higher payment than intended. I understand the art of negotiation but I do not believe in decepyion as a form of tactic. Thank you. More

Great Service I brought my Accord in for a routine oil change. 2012 Accord with 154,000 miles I expected to be over sold more work, but pleasantly surprised that e I brought my Accord in for a routine oil change. 2012 Accord with 154,000 miles I expected to be over sold more work, but pleasantly surprised that everything checked out good. Honda’s are awesome! More

Great service, long wait Greg, the service advisor, was awesome at starting my appointment. He explained what I needed for my service, the pricing and looked at the work do Greg, the service advisor, was awesome at starting my appointment. He explained what I needed for my service, the pricing and looked at the work done on my vehicle historically. He gave me a very accurate estimate for how long it would take (which was long, but outside of his control). More

Flat tire replacement Today when heading out to my vehicle in my typical commute to work I noticed one of my tires was completely flat. After checking the tire for leaks I Today when heading out to my vehicle in my typical commute to work I noticed one of my tires was completely flat. After checking the tire for leaks I noticed a hole in the tire and the tire couldn’t not be driven on. Installed the spare tire and drove to the dealership. The staff was extremely helpful in locating the replacement tire and get me back on the road without any setbacks. Bob, Greg and Randy in the service department are always very professional and provide excellent customer service. I also can say the same about the parts department when dealing with Chris Nelson, Wilky Busch, and Kevin Casper. Each of these individuals always provides superior customer service and are extremely knowledgeable. Cudios to Community Honda service and parts departments for handling this in a time efficient matter and getting me back on the road quickly to avoid taking a day off of work! More

Oil Change 100618 Service agent was professional and informative. Estimated work time was one hour and was completed on time. I would recommend Community Honda to fri Service agent was professional and informative. Estimated work time was one hour and was completed on time. I would recommend Community Honda to friends based on my experience. More

Long wait for simple service Each time we bring our car in for an oil change the wait is 2 hours. People in the waiting room were as upset as us. Unfortunately we have no choic Each time we bring our car in for an oil change the wait is 2 hours. People in the waiting room were as upset as us. Unfortunately we have no choice. We have owned Lexus, Toyota and Jeep in the past and never had to wait like this. Very disturbing. More